Operation Respect is a partnership of the following organisations :

Highland Council
Crimestoppers
Inverness Crime Prevention Panel (ICPP)
Inverness Business Improvement District (BID)
Scottish Licensed Trade Association (SLTA)
Inverness Taxi Association
NHS Highland
Pubwatch
Street Pastors
Northern Constabulary

These organisations are working together to engender respect for each other and for other’s property all year round, but especially during this festive period.

Operation Respect ‘s mission is to create a safe and clean environment for people, families and business within Inverness City Centre by preventing the occurrence of anti social behaviour with a focus on creating respect for the community.

Our aims are to:

• Reduce the fear of crime by ensuring that people feel safe from crime and disorder.

• Enforce the law in regard to low level offending for such offences as littering, dog fouling, street drinking, begging etc.

• Safer streets which experience reduced alcohol and drug related violent crime.

• Promote positive initiatives and diversionary schemes to reduce crime and the opportunity for crime.

• Evaluate the stated objectives and measures put in place to achieve them.

• Change in attitude and behaviour towards alcohol and drug consumption and that those in need are supported by prevention and treatment services.

• Target Inverness City Centre with a high visibility Police presence at peak times.

The Winter Festival was launched this year with Malice in Wonderland and many other exciting events are planned throughout for your enjoyment.
Please check out Winter Festival agenda on this link http://www.invernessfestivals.com/winter08/all_december_events.php:

With the Christmas holiday season almost upon us, now is a good time to
remind people to take steps to make sure your Christmas isn’t spoiled by criminals. This year we want you to have fun whilst out shopping or on your night out.

So what can we do to make sure we have fun and remain safe?
The Inverness Crime Prevention Panel have applied normal crime prevention advice to Christmas and this is often common sense, but you might overlook it in your haste to get everything ready

Out on the town

With office parties and general Christmas celebrations, pubs, restaurants and other venues are often crowded. Don’t leave bags over the back of your chair and keep wallets and purses close to your body to make it more difficult for the pickpocket. Busy places make it easier for the sneak thief, so be alert at all times. Make prior arrangements as to how you will get home. Avoid any potential disturbances on the street. Stay with friends if you can. Make sure someone knows where you are going and what time you will be back. Don’t drink too much – you could become a target for thieves.
Take precautions against Drink spiking – Keep your glass with you, never leaving it unattended and keep it covered.

Please do not drink and drive – to do so risks your own life and others and incurs heavy penalties, possibly prison and financially.

Late Night Bus Service
For the second year Operation Respect will be providing a bus service home after midnight enabling you to come into the city for an evening out without taking a car.

These late night buses will be running during the festive season on a Friday and Saturday.
The service will run between 11.30pm until 4am with a £2.00 fare.

Liz Gilchrist -Vice Chair of Inverness Crime Prevention Panel said  “I hope people will avail themselves of this service, it  will get you home safely after having a good night ‘out on the town’”  Click on this link for the time table:Night bus poster

Shopping Tips

Criminals take the opportunities afforded them by the extra shopping we do, the hustle and bustle of town centres as we rush around, and the value of the goods we buy as presents and store in our homes until the big day. We might also be more trusting and generous at Christmas when requests for charity are made, giving the unscrupulous a chance to collect for their own causes.
When the shops are crowded, the pickpocket has more chance to steal from you. If you can’t arrange to shop during less busy times, make sure you stay alert and be extra careful with your wallet or purse.
If you have too many bags you will be too busy trying to hold on to these to be aware of anyone stealing from you. You could try to make smaller shopping trips rather than do it all at once and carry too much.
Have your purse/wallet close to your body and don’t carry too much cash. The same applies to traveling on crowded buses or trains.
If you travel by car, make sure you park in a well-lit area.
Lock all doors and windows and do not leave presents in view. Try not to return to your car to leave purchases in the boot before continuing with your shopping trip as thieves may well watch car parks for just such a chance. Arrange to collect heavy items from stores when you have finished all your shopping.
Take care of your personal belongings.
Keep your chequebook and cheque card separately.
Protect your card Pin Number when making payments and cash withdrawals.
Do check the cash machine has not been tampered with ie an unusual insert at the card entry point or overhead camera strip.

**********************************************
Jim Ferguson, as Chair of Crimestoppers, in co-operation with Inverness Crime Prevention Panel, Police, Highland Council wishes everyone a very happy and safe festive period.

Finally, people should contact Crimestoppers on 0800 555 111 if they have information about any criminal activity. (Crimestoppers is a Registered Charity.)

Have Fun – Be Safe!

Some shoppers may take the option to shop on-line this Christmas in order to beat the car park queues and crowds thronging around the busy towns throughout the Highlands.

As a shopper, whether you buy on-line or shop till you drop a reminder of what your shopping rights are
(…..and your shopping wrongs) may save you time and money this Christmas!

In preparation for your Christmas spending spree here are some steps to take to keep the shopping experience less frantic:

Making a list

*  Make a list of all the people you want to buy gifts for and how much you want to spend on each person.
Having a shopping budget to work from means you don’t overspend unnecessarily.

*  Do buy several small gifts for those unexpected gifts you might receive.
A few boxes of shortbread or chocolates ready wrapped means you can deal these unexpected demands on your wallet or purse without being sent into another shopping panic.

Shopping online

*  Online retailers have up to 30 days to deliver goods unless otherwise agreed.
Sso it’s worth doing your online shopping early enough to make sure your goods arrive in time for Christmas.
If you want your goods to arrive before Christmas, make sure this is guaranteed by the retailer.

*  Remember that when shopping online, you may have a 7 day cooling-off period in which to return goods.
But always check terms and conditions of the seller on-line to make sure there are no exclusions to these rights.
REMEMBER YOU DON’T HAVE THE SAME RIGHTS WHEN YOU SHOP ON THE HIGH STREET.

*  Be safe online.
Make sure you know where the internet trader is based and that your payment is protected before you pass over your credit or debit card details.

* Keep a copy of your order.
Print off your order and terms and conditions at the time your order is made.
Keep this information safe for future reference and don’t forget to check your emails (and spam email folder) for updates on delivery of your goods.

*  Remember when shopping for food and other perishables (such as flowers) you cannot cancel your order at a later stage.
However if food arrives and it is not of a satisfactory quality or it is late then you may have a claim against the internet trader.

Shopping on the High Street

*  KEEP YOUR RECEIPT!
Get into the habit of putting aside your Christmas shopping/gift receipt for everything you buy.
Use a spare wallet or purse to keep these items in and keep it safe.
If goods become faulty or you have to return a gift for any other reason,
i.e. the recipient does not like the colour or it does not fit for instance, you will need proof of purchase.

*  Don’t be fooled by cheap bargains.
Remember a lot of shops may buy in cheap goods for Christmas in order to increase their profits.
Price can be used as a guide as to quality in most instances.
Buy wisely and don’t get carried away by ‘Special Offers’ or ‘Bargain Reductions’.
Examine the goods carefully, including care or assembly instructions before you buy.

*  Remember not all shops offer a ‘returns policy’.
It is up to you to check if you can return unwanted gifts to the shop for a refund BEFORE you buy.

Know Your Consumer Rights

*  If you find the goods you have bought are faulty or they become faulty you do have the right to ask for a refund or a replacement or a free repair.
Go back to the shop or contact the business you bought the goods from and complain to them, in writing if necessary, and give a time limit for the trader to look into the matter.

*  For purchases over £100 a good tip is to use your credit card.
Under the Consumer Credit Act 1974 as amended, if buy goods worth more than £100 in a single transaction, the seller and the finance company are equally liable.

*  If you buy goods in a ‘sale’ your statutory rights are not affected.
However, if the reduction in price is due to a fault that has been brought to your attention then you will not be able to reject the goods and get your money back or a replacement.

*  Remember your rights are against the seller, not the manufacturer.
So don’t be put off complaining to the shop or the business you bought your goods from.
The seller is responsible if goods become faulty.

More information about your rights can be found on:
www.consumerdirect.gov.uk
or if you have a consumer problem you wish to discuss with an adviser you can contact Consumer Direct Scotland on :
08454 04 05 06   0800 to 1830 Monday to Friday and 0900 to 1300 Saturday.

Consumer Direct is supported by local authorities in Scotland, and by the Department of Trade and Industry

• How to contact us
• Our consumer advice policy
• Safety warnings
• Guidance notes and leaflets
• Office of Fair Trading
• Other useful contacts

If you feel your rights have been restricted, please contact:
Highland Trading Standards,
38 Harbour Road, Inverness, IV1 1UF.,
Telephone No: 01463/228717

* Be aware that If goods are faulty or do not match their description, the shopper may be entitled to a refund, replacement or repair.
* Always remember that if goods are faulty it is the retailers’ responsibility to sort the matter out and not the manufacturers.
* Be aware that if a receipt is lost, your rights still apply. An alternative proof of purchase will be necessary such as a credit card bill or bank statement.
* Think about using a credit card when purchasing items costing more than £100, as you will get extra protection from your credit card company should problems arise.
* Be wary of sale offers that seem too good to be true.  Look out for the small print on advertisements and don’t rush into making a purchase.
* Check if sale items are reduced because they are damaged or have defects.  If this is marked on the label, the shop doesn’t have to take it back.
* Always check what the retailer’s returns policy is during a sale. Remember that if you simply change your mind about a purchase, the retailer is not obliged to offer you a refund or an exchange. Many do offer a replacement or credit note, but this is a goodwill gesture and not a legal requirement.

Consumers should also look out for ‘No Refunds’ notices or other restrictive wording sometimes written on receipts or gift vouchers.

Some of these notices or terms can mislead consumers about their rights.

While the shopper is not entitled to a refund by changing their mind, they may be entitled to a refund if the goods bought turn out to have faults they were not told about.

The Highland Council Trading Standards Unit would like to hear from any consumer who may feel that their rights have been restricted or they have been misled after buying goods in a sale.

Highland Trading Standards offices will be closed as from 24th December 2008 and will reopen on Monday 5th January 2009 and would like to wish all Highland consumers a Happy Christmas.

Consumers can check their rights before heading for the shops and should log on to:
www.consumerdirect.gov.uk or call 08454 04 05 06

Alternatively consumers can visit or write to Highland Council Trading Standards at:
The Highland Council Trading Standards, 38 Harbour Road, Inverness

Notes to Editors:

The Highland Council’s Trading Standards is part of the Transport, Environment and Community Service, The Highland Council, Glenurquhart Road, Inverness. Consumer Direct is a telephone and online consumer advice service managed by the Office of Fair Trading. It offers consumers clear, practical and impartial advice and information.

2008 is no exception and Major Stores, Shops, Pubs, Clubs, Theatre, Cinema, Hotel and Visitor Attractions are making every effort to put an attractive package together to ensure an enjoyable experience to suit most tastes.

Northern Constabulary, Inverness Crime Prevention Panel, Crimestoppers, Street Pastors, Highland Council and other groups are working together to ensure as safe an environment as possible exists during this period and as an ongoing operation under the “Respect” umbrella.

With the Christmas holiday season almost upon us, now is a good time to remind people to take steps to make sure criminals don’t spoil your Christmas.

Criminals take the opportunities afforded them by the extra shopping we do, the hustle and bustle of town centres as we rush around, and the value of the goods we buy as presents and store in our homes until the big day.

We might also be more trusting and generous at Christmas when requests for charity are made, giving the unscrupulous a chance to collect for their own causes.

Jim Ferguson – Chair of the Inverness Crime Prevention Panel
talks with the Police out in the City at night.

Commenting on the Winter Festival arrangements, Inverness Area Police Commander, Chief Inspector Julian Innes said:

“I am really pleased that all the partners in Inverness are working together to make Inverness safer and more enjoyable over the winter festival period. Extra Police officers will be on patrol to deter anti social behaviour but for those that chose to commit crime and spoil the enjoyment of others then the message is clear in that it will not be tolerated and policing will be robust.”

Inverness Area Command

Inverness City is the urban centre of Northern Constabulary’s Force area.
The Area Command is responsible for Policing not only the city, but many of the outlying areas such as Beauly, Drumnadrochit and Fort Augustus to name but a few.

So what can we do?

Inverness Crime Prevention Panel has applied normal crime prevention advice to Christmas.

The information below is often common sense, but you might overlook it in your haste to get everything ready.

Out on the town

With office parties and general Christmas celebrations, pubs, restaurants and other venues are often crowded.

> Don’t leave bags over the back of your chair and keep wallets and purses close to your body to make it more difficult for the pickpocket.
> Busy places make it easier for the sneak thief, so be alert at all times
> Make prior arrangements as to how you will get home.
> Avoid any potential disturbances on the street. Stay with friends if you can.
> Make sure someone knows where you are going and what time you will be back.
> Don’t drink too much – you could become a target for thieves.
> Take precautions against Drink spiking – Keep your glass with you, never leaving it unattended and keep it covered.

Some general points:

You will be safest in bright, well-lit and busy areas.

> Try to look and act confident – look like you know where you are going and walk tall.

> You might like to spread your valuables around your body.
> For example, keep your phone in your bag, your house keys in your trouser pocket and your money in your jacket.

> Try not to be conspicuous about the valuables you are carrying.
> Talking on your mobile phone, carrying a laptop, or showing your friend your new gold ring all show thieves that you are worth robbing.

> When out walking or jogging, you should not listen to a personal stereo through headphones, so you can stay more alert to your surroundings.

Mobile phones

If your phone is stolen, report your number to your network and the police
The handset can now be barred on all networks and will be useless to thieves.

> Register your phone with your network operator.

> Record your registration number (IMEI) and your phone number.
> Keep these in a safe place separate from your phone.
> You can get your IMEI number (15-digit serial number) by keying *#06# into most phones or by looking behind your phone battery.

> Report the number of your stolen phone to your network operator and the police as quickly as you can. It can now be cancelled immediately like a stolen credit card.

> Stay alert your phone is a valuable item. When you are out, be aware of your surroundings and don’t use your phone in crowded areas or where you might feel unsafe.

Credit cards

> Keep your cards separate from your cheque books.

> If your cards are stolen, call your bank or credit card company as soon as possible. > Most banks put the number to call if your cards are stolen on your statement.
They are also often shown on cash machines.

Following the general guidelines for personal safety will help you avoid situations where people may rob you.

Personal Safety: Transport

This section offers some general tips on how to keep yourself safe and secure when you’re making a journey either catching a bus or taxi, or when you’re in the car.

Public transport

As with everything, you are safest where there are other people, and where it is light or well lit.

> Plan your route.

> Try to wait in busy or well-lit areas.

> Sit near other people, the driver if you are on a bus, or near the conductor if you are on a train.

Move if someone makes you feel uncomfortable.

Out Shopping

When the shops are crowded, the pickpocket has more chance to steal from you.

> If you can’t arrange to shop during less busy times, make sure you stay alert and be extra careful with your wallet or purse.
> If you have too many bags you will be too busy trying to hold on to these to be aware of anyone stealing from you.
> You could try to make smaller shopping trips rather than do it all at once and carry too much
> Have your purse/wallet close to your body and don’t carry too much cash.
> The same applies to travelling on crowded buses or trains.
> If you travel by car, make sure you park in a well- lit area, lock all doors and windows and do not leave presents in view.
> Try not to return to your car to leave purchases in the boot before continuing with your shopping trip as thieves may well watch car parks for just such a chance.
> Arrange to collect heavy items from stores when you have finished all your shopping.
> Keep your chequebook and cheque card separately.

At Home

Having bought all those wonderful presents, don’t make it easy for someone to steal from your home.
> Keep them out of sight until last thing on Christmas Eve and if you ‘hide’ or store larger items such as bicycles in the shed or outbuildings, make sure they are very secure.
> Now is a good time to check that you know what you have both normally (TV, Video etc) and with the extra presents you have bought.
> You may well find you need to check your insurance to make sure you are covered for the value of goods in your home.
> Take the frame numbers of new cycles and the serial numbers of new electrical equipment for future reference.
> Remember, empty boxes left outside advertise that you have new goods inside – dispose of packing carefully.

> If you go out for the evening – make it look like someone is at home by turning on lights and the radio.
> Don’t leave curtains open so people can see your decorations as potential thieves can see in.
> Be extra careful about locking doors and windows.
> As a fire precaution, don’t leave Christmas lights on in the house whilst you are out.

> If you go away for the holiday period – use an automatic timer for lights and ask a trusted neighbour to watch your home.
> Don’t forget to cancel newspapers and milk if you have them delivered and either redirect your mail through the Post Office or have your neighbour take mail into the house – unopened Christmas cards and mail are a sure sign that a house is empty.

Strangers at the door

> Genuine delivery personnel usually have uniforms and liveried vehicles and should not need to come into your home.
> Charity collectors will have identification and will not be offended if you ask to see it.
> If you are not sure but want to make a donation, ask whether these can be made in other ways, perhaps through a bank – check with your bank before making any payments through the banking system.

Driving

Please do not drink and drive – to do so risks your own life and others and incurs heavy penalties, possibly prison and financially.

General Safety in your car

> Keep your car in good condition and try not to run out of petrol.

> Keep doors locked when driving and keep bags, phones and other valuables out of sight, preferably in the boot.

> Try to park in well-lit or busy areas, and if you park during the day, think about what the area will feel like after dark.

> Do not give lifts to or accept lifts with people you do not know, or do not know well.

> Do not drive if you have been drinking or taking drugs, and do not take a lift from someone who has.

> You may feel more comfortable carrying a mobile phone with you. Try to keep it out of sight, and do not use it while drivingThe Inverness Winter Festival started on 20^th November and will continue until 1^st January.

Inverness Crime Prevention Panel in co-operation with Police, Highland Council, Street Pastors and Crimestoppers wish everyone a very happy festive period.

Finally, anyone with information about any criminal activity is asked to contact Crimestoppers.

The service is designed with confidentiality in mind and information about crime can be given anonymously

Call Crimestoppers anonymously on: 0800 555 111

Crimestoppers are a Registered Charity.

Have Fun, Be Safe, and please Respect each other during this festive season and at all other times.

Jim Ferguson
Chair - Inverness Crime Prevention Panel
Chair – Crimestoppers Highlands