christmas
Operation Respect during the Inverness Winter Festival
Operation Respect – Inverness, Scotland 2010
Operation Respect is a partnership of the following organisations :
Highland Council
Crimestoppers
Inverness Crime Prevention Panel (ICPP)
Inverness Business Improvement District (BID)
Scottish Licensed Trade Association (SLTA)
Inverness Taxi Association
NHS Highland
Pubwatch
Street Pastors
Northern Constabulary
These organisations are working together to engender respect for each other and for other’s property all year round, but especially during this festive period.
Operation Respect ‘s mission is to create a safe and clean environment for people, families and business within Inverness City Centre by preventing the occurrence of anti social behaviour with a focus on creating respect for the community.
Our aims are to:
- Reduce the fear of crime by ensuring that people feel safe from crime and disorder.
- Enforce the law in regard to low level offending for such offences as littering, dog fouling, street drinking, begging etc.
- Safer streets which experience reduced alcohol and drug related violent crime.
- Promote positive initiatives and diversionary schemes to reduce crime and the opportunity for crime.
- Evaluate the stated objectives and measures put in place to achieve them.
- Change in attitude and behaviour towards alcohol and drug consumption and that those in need are supported by prevention and treatment services.
- Target Inverness City Centre with a high visibility Police presence at peak times.
The Winter Festival was launched this year with Malice in Wonderland and many other exciting events are planned throughout for your enjoyment.
Please check out Winter Festival agenda on this link http://www.invernessfestivals.com/winter08/all_december_events.php:
With the Christmas holiday season almost upon us, now is a good time to
remind people to take steps to make sure your Christmas isn’t spoiled by criminals. This year we want you to have fun whilst out shopping or on your night out.
So what can we do to make sure we have fun and remain safe?
The Inverness Crime Prevention Panel have applied normal crime prevention advice to Christmas and this is often common sense, but you might overlook it in your haste to get everything ready
Out on the town
With office parties and general Christmas celebrations, pubs, restaurants and other venues are often crowded. Don’t leave bags over the back of your chair and keep wallets and purses close to your body to make it more difficult for the pickpocket. Busy places make it easier for the sneak thief, so be alert at all times. Make prior arrangements as to how you will get home. Avoid any potential disturbances on the street. Stay with friends if you can. Make sure someone knows where you are going and what time you will be back. Don’t drink too much – you could become a target for thieves.
Take precautions against Drink spiking – Keep your glass with you, never leaving it unattended and keep it covered.
Please do not drink and drive – to do so risks your own life and others and incurs heavy penalties, possibly prison and financially.
Late Night Bus Service
For the second year Operation Respect will be providing a bus service home after midnight enabling you to come into the city for an evening out without taking a car.
These late night buses will be running during the festive season on a Friday and Saturday.
The service will run between 11.30pm until 4am with a £2.00 fare.
Liz Gilchrist -Vice Chair of Inverness Crime Prevention Panel said “I hope people will avail themselves of this service, it will get you home safely after having a good night ‘out on the town’” Click on this link for the time table:Night bus poster
Shopping Tips
Criminals take the opportunities afforded them by the extra shopping we do, the hustle and bustle of town centres as we rush around, and the value of the goods we buy as presents and store in our homes until the big day. We might also be more trusting and generous at Christmas when requests for charity are made, giving the unscrupulous a chance to collect for their own causes.
When the shops are crowded, the pickpocket has more chance to steal from you. If you can’t arrange to shop during less busy times, make sure you stay alert and be extra careful with your wallet or purse.
If you have too many bags you will be too busy trying to hold on to these to be aware of anyone stealing from you. You could try to make smaller shopping trips rather than do it all at once and carry too much.
Have your purse/wallet close to your body and don’t carry too much cash. The same applies to traveling on crowded buses or trains.
If you travel by car, make sure you park in a well-lit area.
Lock all doors and windows and do not leave presents in view. Try not to return to your car to leave purchases in the boot before continuing with your shopping trip as thieves may well watch car parks for just such a chance. Arrange to collect heavy items from stores when you have finished all your shopping.
Take care of your personal belongings.
Keep your chequebook and cheque card separately.
Protect your card Pin Number when making payments and cash withdrawals.
Do check the cash machine has not been tampered with ie an unusual insert at the card entry point or overhead camera strip.
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Jim Ferguson, as Chair of Crimestoppers, in co-operation with Inverness Crime Prevention Panel, Police, Highland Council wishes everyone a very happy and safe festive period.
Finally, people should contact Crimestoppers on 0800 555 111 if they have information about any criminal activity. (Crimestoppers is a Registered Charity.)
Have Fun – Be Safe!
Before you Spend, Spend, Spend this Christmas – know your consumer shopping rights!
The countdown to Christmas is now underway and shoppers only have a few weekends left before the big day to make all their purchases. Christmas shopping lists not only include gifts for family and friends but essential food shopping for parties, Christmas dinners and lunches.
Some shoppers may take the option to shop on-line this Christmas in order to beat the car park queues and crowds thronging around the busy towns throughout the Highlands.
As a shopper, whether you buy on-line or shop till you drop a reminder of what your shopping rights are
(…..and your shopping wrongs) may save you time and money this Christmas!
In preparation for your Christmas spending spree here are some steps to take to keep the shopping experience less frantic:
Making a list
* Make a list of all the people you want to buy gifts for and how much you want to spend on each person.
Having a shopping budget to work from means you don’t overspend unnecessarily.
* Do buy several small gifts for those unexpected gifts you might receive.
A few boxes of shortbread or chocolates ready wrapped means you can deal these unexpected demands on your wallet or purse without being sent into another shopping panic.
Shopping online
* Online retailers have up to 30 days to deliver goods unless otherwise agreed.
Sso it’s worth doing your online shopping early enough to make sure your goods arrive in time for Christmas.
If you want your goods to arrive before Christmas, make sure this is guaranteed by the retailer.
* Remember that when shopping online, you may have a 7 day cooling-off period in which to return goods.
But always check terms and conditions of the seller on-line to make sure there are no exclusions to these rights.
REMEMBER YOU DON’T HAVE THE SAME RIGHTS WHEN YOU SHOP ON THE HIGH STREET.
* Be safe online.
Make sure you know where the internet trader is based and that your payment is protected before you pass over your credit or debit card details.
* Keep a copy of your order.
Print off your order and terms and conditions at the time your order is made.
Keep this information safe for future reference and don’t forget to check your emails (and spam email folder) for updates on delivery of your goods.
* Remember when shopping for food and other perishables (such as flowers) you cannot cancel your order at a later stage.
However if food arrives and it is not of a satisfactory quality or it is late then you may have a claim against the internet trader.
Shopping on the High Street
* KEEP YOUR RECEIPT!
Get into the habit of putting aside your Christmas shopping/gift receipt for everything you buy.
Use a spare wallet or purse to keep these items in and keep it safe.
If goods become faulty or you have to return a gift for any other reason,
i.e. the recipient does not like the colour or it does not fit for instance, you will need proof of purchase.
* Don’t be fooled by cheap bargains.
Remember a lot of shops may buy in cheap goods for Christmas in order to increase their profits.
Price can be used as a guide as to quality in most instances.
Buy wisely and don’t get carried away by ‘Special Offers’ or ‘Bargain Reductions’.
Examine the goods carefully, including care or assembly instructions before you buy.
* Remember not all shops offer a ‘returns policy’.
It is up to you to check if you can return unwanted gifts to the shop for a refund BEFORE you buy.
Know Your Consumer Rights
* If you find the goods you have bought are faulty or they become faulty you do have the right to ask for a refund or a replacement or a free repair.
Go back to the shop or contact the business you bought the goods from and complain to them, in writing if necessary, and give a time limit for the trader to look into the matter.
* For purchases over £100 a good tip is to use your credit card.
Under the Consumer Credit Act 1974 as amended, if buy goods worth more than £100 in a single transaction, the seller and the finance company are equally liable.
* If you buy goods in a ‘sale’ your statutory rights are not affected.
However, if the reduction in price is due to a fault that has been brought to your attention then you will not be able to reject the goods and get your money back or a replacement.
* Remember your rights are against the seller, not the manufacturer.
So don’t be put off complaining to the shop or the business you bought your goods from.
The seller is responsible if goods become faulty.
More information about your rights can be found on:
www.consumerdirect.gov.uk
or if you have a consumer problem you wish to discuss with an adviser you can contact Consumer Direct Scotland on :
08454 04 05 06 0800 to 1830 Monday to Friday and 0900 to 1300 Saturday.
Consumer Direct is supported by local authorities in Scotland, and by the Department of Trade and Industry
- How to contact us
- Our consumer advice policy
- Safety warnings
- Guidance notes and leaflets
- Office of Fair Trading
- Other useful contacts
If you feel your rights have been restricted, please contact:
Highland Trading Standards,
38 Harbour Road, Inverness, IV1 1UF.,
Telephone No: 01463/228717





























Chair: Jim Ferguson
