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Business directory scams – what you need to know

Highland Council Trading Standards Service receives regular calls from concerned businesses regarding marketing and publishing scams.

Our advice to all business is to be on your guard when you or members of your staff respond to phone calls, emails, text messages and faxes.

Rogue publishers who are determined to sell advertising space, relentlessly bombard businesses with phone calls and text messages. Publication ‘opportunities’ can come in may guises include advertising space in charity leaflets, wall-planners, crime prevention diaries, drugs awareness leaflets for schools and the old favourite of business directories.

Both small and large business can be affected by this scam and operatives expertly use misleading patter that is often carefully scripted, to sell advertising space in various types of publications. Costs to your business can range significantly from about £100 to £1,000, depending upon the size of advert.

So how do you spot if your business has been targeted by a scam? Here are some telltale signs on what to look out for and information on how to protect your business.

The business directory scam

Probably one of the most prevalent scams affecting UK businesses is the business directory scam. The business directory scam relates to business listings either in published directories, electronic directories (CD-ROMs) or on websites.

One example of such a scam was the offer of a ‘Free’ CD-Rom directory. The first issue was ‘free’ but after checking the small print, the business found that they had agreed to pay £661 for a further three issues.

These types of contracts may well be legally binding so it is important not to commit your business to any contract for advertising until you have read all the terms and conditions of the contract.

The ‘Pitch’ – Invoices and demands for payment.

Official-looking invoices are sent in the post offering to advertise your business in a “free” listing or asking if you wish to continue being included in a hard copy or online business directory. These might appear to be simple requests inviting a free listing but beware you are not tricked into signing a document thinking it to be an application for a free entry in a Guide. You may be asked to check the details about your business, or be informed that an employee of yours has requested the form. You will be told to return the form even if you do not want to place an order.

Be on your guard against such invoices and documents and warn your staff to check out all requests for confirmation of information of your business and requests for payment.

Remember – you are more likely to become a repeat victim of this type of scam if you do pay. You may be opening up your business to a series of scam phone calls in the future.

The con

In the small print of any invoice or contract, it will state that by signing the form you are committing to an order. If you sign and return the form you are agreeing to pay for ongoing entries in the directory, for periods costing hundreds of pounds per year. The publisher may try to enforce this debt by sending threatening ‘debt collection’ letters.

How to protect your business against marketing scams

* Always carefully read the small print in any business directory offer to be clear about what you are being offered and how much it might cost you.

* Don’t be pressured into paying for services that have you have not agreed to or have not been provided.

* If you receive demands for payments for something you believe you have not ordered, send a written reply, stating clearly why you feel you do not owe any money. Always keep a copy for your records.

* If you are threatened with a debt collection or a credit ‘black-listing’, remember that ultimately only a court can decide whether you are liable to pay and disputes with other businesses would not necessarily affect your credit rating.

Victims of business directory scams are known to have received threatening letters which have stated:

“…this is your last chance to pay. Attached is a summons we have obtained to take you to court if you do not pay now…”

The document that accompanies such letters is not usually an actual ‘Court Summons’, but a copy of an application form that must be submitted to a civil court to request a hearing. Some victims have been limited companies and the scammers involved threaten to start insolvency proceedings by applying to the courts for a ‘winding up order’.

Always seek legal advice before responding to such demands.

Unfortunately, many direct mail scammers are based overseas, so they are unregulated and largely beyond the reach of UK authorities. For this reason it is important that you know what to look out for to protect your business from falling victim.

If you feel that you have been a victim of a business scam or would like to know more on how to protect your business from publication scams contact Highland Trading Standards on 01463/228700 or visit our offices at:

Highland Council Trading Standards
38 Harbour Road
Inverness
IV1 1UF.
Telephone No: 01463/228717

For further Highland Trading Standards news please go to: www.highland.gov.uk/tradingstandardsnews <http://www.highland.gov.uk/tradingstandardsnews.htm>

Note: Highland Council Trading Standards is part of Transport, Environment and Community Service, Highland Council, Glenurquhart Road, Inverness

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Inverness Night Bus Service during Weekends in December

Dec 7th, 2010

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Late Night Bus Time Table link

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More police patrols, marshals on taxi ranks, and security task team

Dec 4th, 2010

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Drive on to keep city streets safe over Christmas and New Year

By Laura Paterson

Published: 04/12/2010

SAFETY PARAMOUNT: Operation Respect members, from left, Craig Robertson, Bid security task team member, Inspector Murdo MacLeod and Mark Paxton, of the security team, in Inverness city centre yesterday. David Whittaker-Smith

A campaign was launched yesterday aimed at keeping the Inverness streets safe over Christmas and New Year.

The initiative, Operation Respect, will see increased police officer patrols, marshals on the taxi ranks, a security task team and street pastors working together to reduce crime and disorder during the festive frolics.

As part of the operation Stagecoach are running a low-cost night bus service from 11.30pm until 4am every Friday and Saturday this month to Culloden, Balloch, Kinmylies and Hilton. The service will not run on Christmas Day or New Years Day.

The operation also aims to improve personal safety for shoppers, pub goers and business owners with the use of the Shopwatch scheme and Pubwatch schemes.

Inspector Murdo MacLeod, of Northern Constabulary, said: “We have increased and targeted officer patrols with the primary aim to deter crime, but if not, to detect.

“I would also like to stress the personal responsibility of the public during this time and by doing simple things such as planning your journeys, looking after your friends and drinking responsibly, you can ensure a safe, enjoyable time in the Highland’s capital.”

Inverness Business Improvement District chairman Craig Duncan said: “It is an excellent use of our members’ levy because it goes a long way to providing a safe environment for residents, shoppers, visitors and party-goers alike and undoubtedly adds value to the festive experience in Inverness city centre.”

Depute provost Councillor Peter Corbett said: “Operation Respect is an excellent example of how we can improve people’s experience of the city centre and therefore help its vibrancy.”

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Inverness Night Bus Service during Weekends in December

Dec 4th, 2010

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Late Night Bus Time Table link

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Inverness Safe over the Festive Period

Dec 4th, 2010

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Launch of Operation Respect – Keeping Inverness Safe over the Festive Period
Issued: 3 Dec 2010

Partners have joined today (03 December 2010) to launch Operation Respect, the initiative aimed at keeping the streets of Inverness safer over the festive period.

The operation which officially starts today will see increased police officer patrols, taxi marshals, security task team and street pastors working together to see a reduction in crime and disorder in the city centre streets during December.

Not only that, in conjunction with Stagecoach, the operation will be providing a low-cost ‘Night Bus’ service starting tonight (03 December 2010) running from 23:30 hours until 04:00 hours every Friday and Saturday in December (apart from Christmas and New Year’s Day evenings) to Culloden and Balloch, Kinmylies and Hilton.

The operation, which in it’s third year, centres around keeping the city and those within safe over the festive period especially when there is an increase of people coming into the area for the Winter Festival events as well as to access the businesses in the vicinity.

A number of businesses and organisations are involved in the preparation for Operation Respect including, Highland Council, Crimestoppers, Inverness Crime Prevention Panel (ICPP), Inverness Business Improvement District (BID), Scottish Licensed Trade Association (SLTA), Inverness Taxi Association, Pubwatch, Street Pastors and Northern Constabulary.

Leading on Operation Respect from Northern Constabulary, Inspector Murdo MacLeod talked of the police involvement: “We have increased and targeted officer patrols with the primary aim to deter crime but if not, to detect.

“The operation was very successful last year and the combined presence of all those involved gave a noticeably more pleasant atmosphere to the city centre.

“I would also like to stress the personal responsibility of the public during this time and by doing simple things such as planning your journeys, looking after your friends, and drinking responsibly, you can ensure a safe, enjoyable time in the Highland’s capital.”

Operation Respect is not just centred around safety in the evenings, and with the use of the Shopwatch scheme, the partnership aims to improve personal safety for shoppers and shop owners during the day and with Pubwatch, improve that in the evenings.

Chair of Inverness Business Improvement District, Craig Duncan commented: “Inverness BID are proud to take one of the lead roles in Operation Respect and see it as excellent use of our members levy because it goes a long way to providing a safe environment for residents, shoppers, visitors and party-goer’s alike and undoubtedly adds value to the festive experience in Inverness City Centre.”

Depute Provost, and Highland Licensing Chairman Councillor Peter Corbett said: “Operation Respect is an excellent example of how we can improve people’s experience of the city centre and therefore help its vibrancy. The impressive part about the project is the way in which it is getting agencies to work together to deliver improvements that people can see and experience for themselves.”

Jim Ferguson, Highland Chair of Crimestoppers and Chair of Inverness Crime Prevention Panel (ICPP) said: “It is great to see what can be achieved when we are all working together with the shared goal of crime reduction. I really hope this year will be as much of a success as last year and see people being able to enjoy the city centre safely.”

The operation has seen funding being provided from a number of different sources, one significant one being Safer Streets, a Scotland-wide, Government led funding project to help make city streets safer in the festive period.

Fergus Ewing, Minister for Community Safety, said: “During this very cold winter, I have nothing but the fullest admiration for the street pastors, taxi marshals and other personnel whose presence on our streets has been made possible with Safer Streets money. I welcome their efforts, along with all the other partners associated with Operation Respect, to make nights out during the festive period a safer experience for all.

“Operation Respect has delivered significant benefits in years gone by and I fully expect that to continue this year and beyond.”

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Operation Respect during the Inverness Winter Festival

Dec 1st, 2010

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Operation Respect – Inverness, Scotland 2010

Operation Respect is a partnership of the following organisations :

Highland Council
Crimestoppers
Inverness Crime Prevention Panel (ICPP)
Inverness Business Improvement District (BID)
Scottish Licensed Trade Association (SLTA)
Inverness Taxi Association
NHS Highland
Pubwatch
Street Pastors
Northern Constabulary

These organisations are working together to engender respect for each other and for other’s property all year round, but especially during this festive period.

Operation Respect ‘s mission is to create a safe and clean environment for people, families and business within Inverness City Centre by preventing the occurrence of anti social behaviour with a focus on creating respect for the community.

Our aims are to:

Reduce the fear of crime by ensuring that people feel safe from crime and disorder.

Enforce the law in regard to low level offending for such offences as littering, dog fouling, street drinking, begging etc.

Safer streets which experience reduced alcohol and drug related violent crime.

Promote positive initiatives and diversionary schemes to reduce crime and the opportunity for crime.

Evaluate the stated objectives and measures put in place to achieve them.

Change in attitude and behaviour towards alcohol and drug consumption and that those in need are supported by prevention and treatment services.

Target Inverness City Centre with a high visibility Police presence at peak times.

The Winter Festival was launched this year with Malice in Wonderland and many other exciting events are planned throughout for your enjoyment.
Please check out Winter Festival agenda on this link http://www.invernessfestivals.com/winter08/all_december_events.php:

With the Christmas holiday season almost upon us, now is a good time to
remind people to take steps to make sure your Christmas isn’t spoiled by criminals. This year we want you to have fun whilst out shopping or on your night out.

So what can we do to make sure we have fun and remain safe?
The Inverness Crime Prevention Panel have applied normal crime prevention advice to Christmas and this is often common sense, but you might overlook it in your haste to get everything ready

Out on the town

With office parties and general Christmas celebrations, pubs, restaurants and other venues are often crowded. Don’t leave bags over the back of your chair and keep wallets and purses close to your body to make it more difficult for the pickpocket. Busy places make it easier for the sneak thief, so be alert at all times. Make prior arrangements as to how you will get home. Avoid any potential disturbances on the street. Stay with friends if you can. Make sure someone knows where you are going and what time you will be back. Don’t drink too much – you could become a target for thieves.
Take precautions against Drink spiking – Keep your glass with you, never leaving it unattended and keep it covered.

Please do not drink and drive – to do so risks your own life and others and incurs heavy penalties, possibly prison and financially.

Late Night Bus Service
For the second year Operation Respect will be providing a bus service home after midnight enabling you to come into the city for an evening out without taking a car.

These late night buses will be running during the festive season on a Friday and Saturday.
The service will run between 11.30pm until 4am with a £2.00 fare.

Liz Gilchrist -Vice Chair of Inverness Crime Prevention Panel said “I hope people will avail themselves of this service, it will get you home safely after having a good night ‘out on the town’” Click on this link for the time table:Night bus poster

Shopping Tips

Criminals take the opportunities afforded them by the extra shopping we do, the hustle and bustle of town centres as we rush around, and the value of the goods we buy as presents and store in our homes until the big day. We might also be more trusting and generous at Christmas when requests for charity are made, giving the unscrupulous a chance to collect for their own causes.
When the shops are crowded, the pickpocket has more chance to steal from you. If you can’t arrange to shop during less busy times, make sure you stay alert and be extra careful with your wallet or purse.
If you have too many bags you will be too busy trying to hold on to these to be aware of anyone stealing from you. You could try to make smaller shopping trips rather than do it all at once and carry too much.
Have your purse/wallet close to your body and don’t carry too much cash. The same applies to traveling on crowded buses or trains.
If you travel by car, make sure you park in a well-lit area.
Lock all doors and windows and do not leave presents in view. Try not to return to your car to leave purchases in the boot before continuing with your shopping trip as thieves may well watch car parks for just such a chance. Arrange to collect heavy items from stores when you have finished all your shopping.
Take care of your personal belongings.
Keep your chequebook and cheque card separately.
Protect your card Pin Number when making payments and cash withdrawals.
Do check the cash machine has not been tampered with ie an unusual insert at the card entry point or overhead camera strip.

**********************************************
Jim Ferguson, as Chair of Crimestoppers, in co-operation with Inverness Crime Prevention Panel, Police, Highland Council wishes everyone a very happy and safe festive period.

Finally, people should contact Crimestoppers on 0800 555 111 if they have information about any criminal activity. (Crimestoppers is a Registered Charity.)

Have Fun – Be Safe!

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Crimestoppers Crackdown on Counterfeiting in Inverness, Scotland

Nov 23rd, 2010

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Scotland Crimestoppers launched a campaign this week to tackle counterfeiting and raise awareness of the more serious links it has to organised crime.

Jim Ferguson – Chair Crimestoppers H&I, Supt Ian Arnott and Gordon Robb – Manager of Trading Standards

With Christmas approaching and the effects of the last recession still hitting hard, there is often a greater temptation to buy fake goods, however few understand the consequences and serious implications behind counterfeiting.

In a recent survey conducted by Scotland Crimestoppers thirty per cent of people questioned said they didn’t know that buying fake goods might fund serious organised crime. Ninety one per cent said they wouldn’t buy a fake good if they knew it would fund criminals or criminal activity. Eighteen per cent of those questioned admitted that they had bought fake goods in the past.

Jim Ferguson, Scotland Crimestoppers Highlands and Island Chairman said: “Christmas is a time when many are trying to find ways to reduce costs. I would urge the public not to be tempted to buy often cheaper fake goods. The consequences are far wider than the simple transaction. It can fund serious crimes such as human trafficking and drug crime which can harm our community.

Anyone with information about counterfeiting should call Crimestoppers anonymously on 0800 555 111 or use the online anonymous form on www.crimestoppers-uk.org. With the publics help we can make big steps in cracking down on this type of crime across Scotland.”

The campaign is being run with the support of the Scottish Crime and Drug Enforcement Agency (SCDEA), Home Office, Serious Organised Crime Agency (SOCA), Federation Against Copyright Theft (FACT), the Bank of England, Film Distributors Association (FDA) and Pentland.

A dedicated mircrosite – www.fakesfundcrime.org.uk has been produced which has information on each strand of the campaign and information about the serious organised crime links, harmful affects, fraudulent activity and videos.

Kate Johnston, Scotland Crimestoppers National Manager added:
“We are also being supported by the SCDEA on this campaign. I hope that it will be as successful as the Cannabis Cultivations campaign earlier this year which was also with the support of SCDEA. The success of this resulted in 141 people calling the charity in a four week period with information about cannabis cultivations which led to numerous arrest and seizures.”

Supt Ian Arnott, Northern Constabulary’s East Divisional Commander based in Inverness said:
“We are grateful for the support of Crimestoppers in highlighting this issue. Just because the Highlands and Islands have a low rate of crime it does not mean we can be complacent to the possibility of counterfeit goods coming into this area.

The people who sell fake goods are often linked to other types of crime such as the supply of illegal drugs which blight our communities. I would urge anyone with information about people selling fake goods to pass this on to Crimestoppers so we can take action.”

Detective Chief Inspector Ronnie Megaughin, head of Interventions, SCDEA said:
“The significant profits that are generated by counterfeiting benefit no-one other than the criminals behind it. Those who are involved in producing and selling fake goods are very often also responsible for pushing drugs in our communities, forcing people into the sex trade and cultivating cannabis in our neighbourhoods, not to mention the fear intimidation and violence associated with this criminality.

The public have a vital role to play in assisting the authorities in clamping down on these rogue traders. They can refuse to buy these illegal and often unsafe products, and they can anonymously share what they know about the people involved in this crime by contacting Crimestoppers. Even the smallest piece of information can be
the key to unlocking a much larger criminal network.”

Liz Gilchrist Vice Chair of Inverness Crime Prevention Panel added “We as a panel, are very happy to support this initiative. It is good to see all of the prime agencies working together in an effort to stamp out this growing problem”

Dougie McClounie of SCDEA displaying an example of some Counterfeit Goods

Fakes fund crime

Counterfeiters make many different types of fakes. One thing these producers have in common is that they are all criminals.

Organised gangs are increasingly pursuing several different criminal activities at the same time and using the proceeds from each form of crime to invest in the others.

Producing fakes is a crime in itself, but counterfeiting is also sometimes linked to other types of crime including:

Human trafficking
Gun and weapon possession
Drugs
Money laundering
Benefit fraud

It was estimated in 2007 that around 70% of the £1.3 billion made from intellectual property crime flowed back to organised crime.

If you buy fakes, the money you spend on them is likely to benefit criminal gangs and could damage the neighbourhood you live in.

More about the crimes linked to fake DVDs, fashion and tobacco.

Help fight fakes

You can help fight fakes by calling charity Crimestoppers anonymously on 0800 555 111. Tell us who is dealing in fakes. We won’t take your name or ask who you are. We only want to know what you know, not who you are. You can also pass on information anonymously online using our secure online form.

Fake goods harm you

Counterfeiters don’t limit themselves to fake designer handbags and clothing. Electrical products, power tools, food, toys and sports equipment are also faked with potentially dangerous consequences for you as a consumer.

Fake goods are both imported and made here in the UK. Domestic production often takes place in rented office buildings that have been converted into makeshift ‘factories’. The conditions in these factories are often unsafe and unhygienic – this makes the production of fakes dangerous for not only workers but also the end user.

Fake alcohol

Fake alcohol can contain methanol, a chemical that can cause blindness, coma and death. Counterfeit bottles of alcohol often imitate well known brands in an attempt to reassure people that the product is safe.

In May 2009 2,700 bottles of counterfeit vodka were seized from a business park in Haringey, London. There was evidence that large quantities of antifreeze had been used in its manufacture.

Fake beauty products

Fake beauty products often contain sub-standard ingredients that could give you a rash or an allergic reaction. Some bottles of fake perfume have even been found to use ingredients like urine as a stabiliser.

Look out for products sold in packaging featuring spelling or grammatical mistakes. Always buy your beauty products from a trusted source to help keep you safe from fakes.

Fake electronics

Electrical goods sold in the UK are subject to stringent safety testing. Counterfeit electrical goods often sidestep these testing requirements. This means fake electrical goods, including hair straighteners, mobile phones and camera chargers, may contain unsafe wiring that can lead to over-heating, creating risks of fire, electrocution and personal injury. Fake electrical goods may even be labelled with fake certification marks, so you think that they are safe.

Fake toys

Children’s toys are subject to strict safety testing. Counterfeit toys often will not have been tested. As a result fakes could contain small parts that are a choking hazard.

Buying fake goods online puts you at risk of fraud and identity theft.

Fake goods – you’re at risk

Fashion merchandise, DVDs and electrical goods are just some of the types of fakes often purchased online. The people who buy these goods are often unsuspecting and think they are getting a genuine product.

Identity theft and credit card fraud

Entering your debit or credit card details into a website that deals in fakes means that you are essentially giving your card details, your address and your name to criminals.

To ensure your card details remain safe, make sure that you only buy goods online from authorised retailers. Getting a pair of shoes for half price may seem like a quick bargain but now that you know that you’re putting your bank card at risk you’ve got to ask – “Is it really worth it?”

Know your rights

If you buy online from businesses registered in the UK you are legally entitled to return any goods bought within seven days (even if you just change your mind). You are also entitled to return the goods if they are faulty.

If you buy an item and realise it’s a fake, getting a refund can be difficult. Often fakes are sold through websites based outside UK; these websites aren’t subject to the same laws as sites based here.

Shopping online

If you are going to shop online:

Buying from companies registered in the UK can help keep you safe as you’ll have more legal rights.
Try and buy from a brand’s official website or from an authorised seller of the product.
‘https’ on the web site address means the site is secure – the ‘s’ in https stands for secure. The padlock on the payment screen is also a mark of security.
Just because a URL ends in .co.uk doesn’t mean the business is registered in the UK.
Search web addresses using Who Is – a database of who owns what domain names and where they are based or go to the UK’s register of domain names at www.nominet.org.uk. You can also click on ‘Howard’ the Online Shopping Assistant at www.ukecc.net.
Always take a copy of the web pages and keep any correspondence as evidence, either electronically or on paper.
Using a credit card for payments over £100 will also provide extra security.

Fake goods – you’re at risk

Identity theft and credit card fraud

Entering your debit or credit card details into a website that deals in fakes means that you are essentially giving your card details, your address and your name to criminals.

Know your rights

Shopping online

If you are going to shop online:

Buying from companies registered in the UK can help keep you safe as you’ll have more legal rights.
Try and buy from a brand’s official website or from an authorised seller of the product.
‘https’ on the web site address means the site is secure – the ‘s’ in https stands for secure. The padlock on the payment screen is also a mark of security.
Just because a URL ends in .co.uk doesn’t mean the business is registered in the UK.
Search web addresses using Who Is – a database of who owns what domain names and where they are based or go to the UK’s register of domain names at www.nominet.org.uk. You can also click on ‘Howard’ the Online Shopping Assistant at www.ukecc.net.
Always take a copy of the web pages and keep any correspondence as evidence, either electronically or on paper.
Using a credit card for payments over £100 will also provide extra security.

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Interested in Crime Prevention?

Oct 29th, 2010

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Inverness Crime Prevention Panel is a Charity which works in partnership with many organisations, including Northern Constabulary and Highland Council.

We are all volunteers who give a little time to educate and inform the public on how to keep themselves and their property safe.

Have you skills which may help or ideas for input? eg., Fund raising or Project Organising?

We are always interested in anyone who would like to help at various events we are involved with – from leaflet distribution to security marking of mobile phones and computers through to talking to young people and the elderly about personal security.

Can you support us in our efforts on projects?

If you feel you can assist us please contact us on 01463 772692 or email info@icpp.co.uk

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Refunds and Returns – A guide for businesses.

Sep 29th, 2010

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Highland Council Trading Standards not only offer free and confidential advice to consumers, but to businesses as well.
One of the most common questions dealt with by enforcement staff from a business is “When do I have to give a refund?”

Of course there is not definitive answer as to when a business should give a consumer a refund of monies but here is a quick step guide for businesses on ‘refunds’ and ‘returns’ issues:

Knowing your customers rights!

Under the Sale of Goods Act 1979 (as amended), consumers have certain implied statutory rights if they buy goods from a trader or business. Briefly goods must be:

* of ‘satisfactory quality’ – which generally means that the item should be free from fault or defect and as well as being fit for their usual purpose, of a reasonable appearance and finish, safe
and durable.

* ‘fit for the purpose’ – as well as being fit for the purpose for which they are generally sold, goods should also be fit for any specific or particular purpose made known at the time the contract is made.

* ‘as described’ – goods should correspond with any description applied to them – this could be verbally, words or pictures on a sign, packaging or an advert.

Therefore, a consumer may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. However different consumer rights apply where goods are either bought online or purchased in a retail shop.

For instance, when a consumer has bought an item of clothing in a retail store, and later discovers that it is the wrong size or they have changed their mind, there is no automatic right for the consumer to return the goods and receive a refund. Consumers do have certain cancellation rights, however, if they buy goods from mail order catalogues or over the internet, and where a contract to buy goods has been concluded in the consumers own home (e.g doorstep selling).

Restrictions and Exclusions

Businesses cannot restrict a consumers legal rights or try to take these away from them by use of an exclusion cause in a contract of by the terms of shop notice. Since the introduction of the Consumer Protection from Unfair Trading Regulations 2008 it is a criminal offence to mislead a consumer about his/her legal rights.

The following are examples of statements that are likely to mislead consumers about their rights:

* “No refunds given”.

* “Goods can only be exchanged”.

* “Only credit notes will be given against faulty goods”.

* “Sold as seen”

Even the statement ‘No refunds except where goods are faulty’ would be considered illegal, as there are a number of cases where a consumer can claim a refund on non-faulty goods (e.g. misdescribed goods). Businesses are advised to avoid using these terms whenever possible and to seek advice about putting in place a clear ‘returns’ policy.

Returns Policy

It can be difficult to draft and display in a notice, a meaningful returns policy, which provides the consumer with useful information, protects business interests and adheres to consumer protection
legislation.

For this reason, it is often said that ‘the best notice is no notice’,. However, this is also not always practical for businesses who want to inform and treat all customers fairly.

Here is an example of an appropriate ‘returns policy’ for a business. This information may be shown on receipts or on a notice may state the following:

“Returns Policy. If you change your mind about your purchase, please return the unused goods to us with the original till receipt within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or
misdescribed.”

Remember, however, a business cannot impose any conditions where the consumer has a legal right to return goods.

Manufacturers guanrantees

Some goods come with their own manufacturers guarantee. The terms of such guarantees can vary but are meant to enhance a consumers statutory rights. Guarantee terms can be used as an alternative means of resolving a consumer complaint.
However, if goods are found to be faulty, midescribed or not fit for a particular purpose, then the consumer has legal rights against the retailer as discussed above.
Likewise, businesses cannot use the duration of a guarantee to limit consumers’ rights. Consumers are entitled to expect goods to remain of satisfactory quality throughout their reasonable life expectancy, so long as they are maintained correctly and not misused.

Businesses must provide, on request, a written copy of any guarantee terms offered along with instructions and care advice of the item, where appropriate. Any such guarantee must include the following particulars:

* The name and address of the person giving the guarantee.

* The contents of the guarantee (i.e. what it covers, which countries it applies in, and what you will do when a claim is made).

* The duration of the guarantee.

* How to make a claim.

* A statement that the consumer has statutory rights that are not affected by the guarantee.

Highland Council Trading Standards offer free and confidential advice to all businesses within the Highland geographical area. Businesses can contact Highland Council Trading Standards by telephone on 01463/228700

or by email at: trading.standards@highland.gov.uk
or alternatively visit or write to Highland Council Trading Standards, 38 Harbour Road, Inverness IV1 1UF.

For further Highland Trading Standards news please go to www.highland.gov.uk/tradingstandardsnews
<http://www.highland.gov.uk/tradingstandardsnews.htm>

Note: Highland Council Trading Standards Service is part of Transport, Environment and Community Service, Highland Council, Glenurquhart Road, Inverness

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Crimestoppers seek public support to help police in the war on drugs

Apr 2nd, 2010

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Crimestoppers is urging the public of the Highlands and Islands to call them with information which could help Police in their efforts to reduce the supply of illegal drugs in the region.

Northern Constabulary has enjoyed a successful year and has taken hundreds of thousands of pounds worth of drugs off the streets.

Both Crimestoppers and Police say they must not be complacent and have vowed to continue to target those involved in the drugs trade and any other form of serious and organised crime.

Crimestoppers’ National Training and Development Manager, Iain Froggett visited Northern Constabulary HQ last week to speak to Police and partner agencies about the work of the crime fighting charity and underline the independent charity’s commitment to helping Police tackle the drugs menace.

Mr Froggett was invited by Crimestoppers Highland chairman Jim Ferguson, who organised event.

Jim Ferguson Highlands and Islands regional chairman said: “I was delighted to have Ian Froggett attend today’s meeting which clearly shows the high level of support from Crimestoppers nationally for the Highlands and Islands region.

“The region has shown a 6% increase in the number of calls received over last year and a 40% rise in the number of arrests all due to information received from Crimestoppers which is highly encouraging.

“Crimestoppers is effective in the fight against crime and we are all striving hard to tackle the problems that affect our communities. Our board has been very active, regularly attending community council meetings and giving presentations to interested groups.”

He added: “We appreciate the dedication of Northern Constabulary and their support of Crimestoppers in our combined efforts to make our communities safer.

“Crimestoppers offer a completely anonymous way of passing information to law enforcement and clearly the Highlands is increasingly using the service which we provide to good effect.”

Mr Froggett said: “It is great to visit the low crime areas encompassed by the Highlands of Scotland, but to keep it that way, we need people to be vigilant. If they feel they cannot report information about criminal activity to the police for fear of being identified or because they are too close to an offender, then Crimestoppers offers the ideal means.

“We promise total anonymity to all callers whether they use:
Telephone: 0800 555 111 or choose to report online from our website www.crimestoppersscotland-uk.org/

Even the smallest piece of information we receive will be passed to the police and it may be the key to supporting a successful investigation.”

He added: “Offenders are the people who should fear the consequences of crime and by working closely with communities at large, with Crimestoppers volunteers and the police, we can help reduce the availability of controlled drugs and help in the prosecution of those who supply them.”

Deputy Chief Constable Garry Sutherland said: “We are grateful for the continued support we receive from Crimestoppers.

“Some members of the public may feel they cannot contact Police with information, for whatever reason, and in those circumstances Crimestoppers can provide an alternative solution.

“The Crimestoppers service offers people crucial reassurance that the information they are providing is being treated completely anonymously.

“Historically, information provided through Crimestoppers has played a part in the solving of a number of crimes in the Northern Constabulary area and we look forward to further developing that partnership, to ensure the Highlands and Islands remain among the safest places in the UK to live, work and invest.”

Ends

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Be alert to potential large-scale cannabis cultivation taking place in your community.

Mar 28th, 2010

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Polices forces across Scotland have previously alerted to potential large-scale cannabis cultivation taking place in communities.

Crimestoppers Scotland - Dangerous fire hazard in cannabis farming

Det. Sgt. Joe McLaughlin of Strathclyde Police has said: “Thanks to a tip off made to Crimestoppers, we have been able to disrupt and dismantle another large scale cannabis cultivation. The discovery of this cultivation proves that by working together we can be successful in tackling this issue and making a major impact on the criminal fraternities setting up these sites.

He added: “It’s encouraging that local people know what to look out for and are proactive in reporting their suspicions. It may be that there are other cultivations in the surrounding area and I would urge people to be aware of the signs and report any suspicious activity.”

Crimestoppers Scotland - Cannabis farm

Since 2006, police have seized around 80,000 cannabis plants with an approximate street value of £24.7 million.

Despite these significant seizures, the problem of cannabis cultivations is increasing and the harms associated with it continue to present a major risk to Scotland’s communities.

Cannabis is the most widely used illegal drug in Scotland and the health impact on users is significant. The methods used to maintain cannabis farms are a fire hazard to the premises they are contained within and surrounding properties. In addition, profit from the supply of cannabis is used to fund other forms of serious organised crime, including human trafficking and counterfeit goods.

Led by Strathclyde Police, Scotland’s eight police forces, with the support of the Scottish Crime and Drug Enforcement Agency (SCDEA), the Serious Organised Crime Agency (SOCA) and the UK Borders Agency, have formed a national taskforce to detect and dismantle cannabis cultivations, arrest the criminal networks involved and seize their illegal profits.

Crimestoppers Scotland - Dangerous cannabis farming

Local people have a crucial role to play in helping to beat this criminal activity. If you notice anything suspicious,

contact Crimestoppers anonymously
with information on 0800 555 111.

The signs to look out for are:

Windows of the property are permanently covered from the inside
Visits to the premises occur at unusual times of the day or night
People do not live in the premises and only make shorts visits, daily or weekly, to maintain them
The cannabis or by-products, such as used fertiliser, will be removed in black bin bags or laundry bags
Compost bags or gardening equipment may be left outside, usually in the rear of the premises
There may be a vent protruding through the roof of a rear window
There may be a pungent smell emanating from the premises
There may be noise coming from equipment (e.g. cooling fans) in the premises

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Crime is decreasing across the Highlands and Islands – Chief Constable

Feb 1st, 2010

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CRIME is decreasing in general across the Highlands and Islands, the Chief Constable reported to the Northern Joint police Board.

Crime is down 12% for the period April to December 2009 against the same period in 2008. This equates to 1522 fewer victims. Crime rates have actually fallen by 20% over the past 2 years. At the same time overall detection rates remain high at over 61% for classes 1 to 5 and over 84% across all classes of crime.

Northern Constabulary continues to demonstrate its commitment to reducing crime and contributing to safer communities across the Highlands and islands.

Numerous examples of successes include the following:

A number of significant drug seizures and convictions in Shetland including a 4-year sentence of a man with 120,000 of drugs including heroin.

The arrests and prosecution of 5 cases of domestic abuse in Orkney.

Two officers are to be commended for resolving a firearms incident in Barra, Western Isles.

A new initiative involving a Community Response Team has been active in Caithness, Sutherland and Easter Ross to tackle vandalisms. The scheme has been favourably received by the public and 76 crimes of vandalism have been detected in Caithness.

There have been notable drug seizures in Ross & Cromarty, Lochaber, Skye and Lochalsh, including the recovery of 160,000 class A drugs on the A82 in November. A number of drink drivers were arrested throughout this area during a targetted campaign.

Considerable work continues across the region to address Domestic Abuse and Child Protection. A dedicated Domestic Abuse Liaison Officer has been appointed for the East Division area.

There have been notable seizures of drugs and successful prosecutions across the region including 2 men receiving 12 years each imprisonment at the High Court in Glasgow in December 2009 for supply of drugs.

A number of secondary schools across the region have taken part in “Driving Ambitions” which promotes safer driving.

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Crimestoppers received more than 10,000 pieces of actionable (useful) information about crime in Scotland last year

Feb 1st, 2010

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Scotland Crimestoppers is dedicated to fighting crime across Scotland.

We help to promote the charity in communities across the region, to let people know that Crimestoppers is there for them as an anonymous route to pass on information about crime. Crimestoppers guarantees anonymity, which means that no-one can ever find out who passed on information about crime.

To pass on information about crime anonymously,
call Crimestoppers on 0800 555 111 or fill out the secure, encrypted online Giving Information Form.

Scotland Crimestoppers is run by volunteers – each and every one is a vital link with the community in the region. If you think you’d like to volunteer for Scotland Crimestoppers, please fill out our Volunteer Enquiry Form.

Did you know…?

Crimestoppers received more than 10,000 pieces of actionable (useful) information about crime in Scotland last year.

Subscribe to the Scotland Crimestoppers RSS feed to keep up-to-date

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Scotland – Northern Constabulary see Reduction in Festive Driving Offences

Jan 5th, 2010

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Northern Constabulary have seen a 39% reduction in drink drivers on roads in the Highlands and Islands during the 2009 festive period in comparison with the previous year.

The campaign, which is led by the Association of Chief Police Officers in Scotland (ACPOS) and runs throughout Scotland saw a total of 29 drink drivers detected in the Northern Constabulary area during the four week campaign period, which is 19 fewer than last year.

In addition, this year saw the introduction of the Vehicle Forfeiture initiative, where those caught drink driving after a previous conviction of the same offence faced having their vehicle seized with the potential of being sold or destroyed. This initiative is set to continue out with the campaign. Northern Constabulary have seized two vehicles and their owners will find out their fate following court forfeiture hearings.

Northern Constabulary continued with the policy of detaining certain drink drivers until the next available court date, which saw sixteen people spend at least one night in custody.

Head of Road Policing, Inspector John Smith commented: “I am encouraged to see a reduction in those committing such offences on our roads and listening to our road safety messages that we heavily promote at this time of year.

“I would like to thank members of the public for their contribution to making our roads safer as we saw a number of people caught drink driving after being reported by concerned citizens, which included friends and family members.

“The Vehicle Forfeiture initiative, I feel, has played an important role by introducing an additional serious financial loss to individuals as well as facing the outcome of court proceedings, which could include loss of licence or imprisonment.

“Despite the numerous warnings a number of people chose to ignore the messages issued and put themselves and other members of the public at risk by drinking and driving.

“We will continue to target those committing these serious offences and encourage members of the public to continue to support us and report those they suspect may be drink or drug driving.”

ends

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SFO – Serious Fraud Office – Swoop on 19 properties in International commercial loans fraud

Dec 4th, 2009

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Six suspects have been arrested during a search operation on 19 properties throughout England. Three are being held in custody to appear before magistrates. The action relates to an investigation into suspected advance fee fraud and commercial rent fraud. The searches, involving more than a hundred investigators and police officers, took place to prevent further loss to victims.

Outline

Operating as Gresham Ltd and Gresham Finance (London) Ltd (see note 1) the company offered commercial loans of up to £250 million. It promoted its services by advertising in newspapers, magazines and on the internet. Applicants for loans were charged between five and fifty thousand pounds for a due diligence check. Most of the applications came from overseas for commercial projects such as developing resorts and building hotels (in Austria, Turkey and other countries).

Once an applicant had paid the due diligence fee there was a next-stage payment (a security deposit) set at between 1% and 5% of the loan amount. Various other company names were also used to offer a similar service.

The same suspects were also involved in a retail property renting business operating as Gresham Ltd, Park Regent Ltd and Castlereagh London Ltd (see note 2). The suspects used a complex number of company names in their business dealings, including the following: 45 Oxford St Ltd, Renaissance Trust, Cutting and Company (Investments) Limited, Paul Street Media Limited and the Alliance Trust (see note 3).

Searches and arrests

Search warrants were executed at eighteen addresses in London, Surrey, Cheshire and Derbyshire in a mixture of commercial and residential properties. The searches involved 70 personnel from the SFO and 40 officers provided by the City of London Police, the Derbyshire Constabulary and the Cheshire Police.

Five men and one woman have been arrested and three will appear in court later today at City of London Magistrates Court.

The SFO are continuing enquiries into this case.

SFO Appeal

The SFO would like to hear from anyone who believes that they might have information useful to the investigation. The number to call is 0207 239 7079

Notes for editors:

1. Gresham Finance (London) Ltd is not to be confused with Gresham Finance Ltd, which is an unconnected company and not under investigation.

2. Castlereagh London Ltd is not to be confused with Castlereagh Ltd of Dublin, which is an unconnected company and not under investigation.

3. Alliance Trust is not to be confused with the Alliance Trust PLC, the FTSE 100 investment trust, which is an unconnected company and not under investigation.

Serious Fraud Office, Elm House, 10-16 Elm Street, London, WC1X 0BJ

Press Office tel: 020 7239 7045/7000/7004/7132 or mobile: 0796 655 8903 or 0777 616 0985

Main switchboard tel: 020 7239 7272

press.office@sfo.gsi.gov.uk – or via – www.sfo.gov.uk

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Serious Fraud Office – Be aware! Current scams

Dec 4th, 2009

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You might not have heard of the very latest scams happening at the moment – keep up to date and be aware of current fraud by regularly checking the Serious Fraud Office web site.

Explore the different types of fraud and be aware of the biggest deceptions out there. Check out latest news for fresh updates on fraud.

The Money Made Clear website has some useful information from the Financial Services Authority on current scams.

Follow these links to find out more about these scams:

* Advance fee schemes – letters or emails that offer you vast sums if you make payments up front
* Share scams (also known as boiler rooms) – a stranger rings you out of the blue and tries to offer you shares in a company you have never heard of
* Affinity fraud – investment scams that target members of a group, such as a community or a religious, ethnic, elderly or professional group
* Fund transfer schemes – money-laundering scams that tempt you to use your bank account by offering a commission. But you could wind up with a prison sentence too
* Online fraud (phishing) – fake bank websites that criminals use to try and get your personal details and money

Consumer Direct is a government-backed service offering free help and advice for consumers. It provides a range of information on detecting and avoiding scams and rip-offs.

The Office of Fair Trading has published information on ‘How to detect a scam’ and what to look out for.

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Inverness Crime prevention Panel have teamed up with City Taxis with a joint initiative to promote the prevention of drink driving

Dec 3rd, 2009

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Campaign highlights ‘life changing’ consequences of drink-driving

The annual pre-Christmas drink-drive campaign is shifting gear this year, with the aim of convincing drivers that a conviction has the potential to ruin their life through legal and personal consequences.

Inverness Crime prevention Panel have teamed up with City Taxis with a joint initiative to promote the prevention of drink driving.

Working with City Taxis, thousands of beer mats have been produced and are in process of being distributed to pubs and clubs across the Inverness region in Scotland.

The message is quite simple “Had a Drink? – Don’t take a chance with driving – Telephone for a Taxi!”

The campaign was launched this week, by Paul Lewis and Kevin Clark of City Taxis and Members of Inverness Crime Prevention Panel in Inverness City Centre.

Paul and Kevin said:
“We had both been extremely concerned about the consequences of drinking and driving for some time and thought the best opportunity to get the message across was at the point of consumption of alcohol.
We have nothing against those wishing to enjoy having a few drinks in their chosen pub, club or restaurant, all we suggest is rather than taking unnecessary driving risks, simply call a taxi”.

The possible consequences of a drink-drive conviction include:

The Law

If you are convicted for a drink driving offence you will:

- Have a criminal record
- Lose your licence for a minimum of one year
- You may go to prison for up to six months
- You may have to pay a fine of up to £5,000
- Have difficulty hiring a car within ten years of your conviction

If you are convicted of causing death by careless driving while under the influence of drink you face:

- Up to 14 years in prison
- An unlimited fine
- A minimum two-year driving ban

Other consequences:

- Face exceptionally high insurance costs once you get your licence back
- You may lose your job (15 per cent of those convicted do)
- Legal expenses
- Loss of personal transport and increased travel expenses
- Living with your conscience

And worst of all living with the knowledge that your irresponsibility has caused death, injury or severe distress to innocent people.

Do you know the legal limit for alcohol when driving?

80 milligrams of alcohol in 100 millilitres of blood, or 35 micrograms of alcohol in 100 millilitres of breath, if a breath test is used.

However this can’t be measured in how many units a person has drunk because everyone deals with alcohol at different rates. To be on the safe side, people who plan to drive should not drink any alcohol.

Liz Gilchrist, Vice Chair of Inverness Crime prevention Panel said:
“The message that drink-driving has the potential to seriously injure or kill has been well publicised. By highlighting the life-changing consequences that a conviction also brings, we hope to further deter those who may be tempted to drive after having drunk alcohol.”

“We need the support of the public and publicans to be able to make a real impact. If you know of anyone drinking and driving, please call Crimestoppers anonymously on 0800 555 111. Your call could save a life.”

The objectives of the campaign are:
To increase the awareness of the personal consequences of a drink-drive conviction.
To encourage the belief that one or two drinks are too many before driving.
To reinforce the social stigma surrounding drink-driving.
Don’t drink and Drive!

As we enter the festive period it is essential that motorists remember that if they are going to drink they should either leave the car at home or get someone else to drive. Drink drive limits cannot be calculated and the only safe way is not to run the risk of drinking and driving at all.

Jim Ferguson, Chair of Crimestoppers Highlands and Islands said:
“Although only a small minority of motorists continue to flout the drink-driving rules, this minority of irresponsible drivers still accounts for one sixth of all road deaths in this country. I ask these drivers to consider the potentially devastating effect that their behaviour may have on innocent victims, and stop being utterly thoughtless.

City Taxis web site

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Operation Respect – Partners join Police to reassure public and businesses in Inverness, Scotland throughout festive season

Dec 2nd, 2009

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Northern Constabulary and its partner agencies are joining forces to increase safety in Inverness city centre throughout the festive season with the launch of the next phase of Operation Respect.

With the advent of the Winter Festival and the anticipated increase in the number of visitors to the city centre, key strategic partners formed the Inverness City Partnership in March and include the Highland Council, Northern Constabulary, Inverness BID (Business Development District) and Safeinverness.

It was agreed they would formulate a plan to draw together support from a wide cross section of the community. This collaborative approach includes vital support from other organisations such as Crimestoppers, Scottish Licensed Trade Association, Inverness Bed and Breakfast Association, Highland Youth Forum, The Street Pastors and Inverness Crime Prevention Panel.

Representatives from Northern Constabulary, Inverness City Partnership and Safeinverness joined Inverness Provost Jimmy Gray for the launch of Operation Respect at the Victorian Market in the city centre this morning.

Chief Inspector Andrew MacLean, Chair of Safeinverness and Crimestoppers Highland chairman Jim Ferguson, Inverness City Manager, David Haas, Provost Jimmy Gray, Chairman of The Highland Council’s Inverness City Committee

Inverness Area Commander, Chief Inspector Andrew MacLean, Chair of Safeinverness and Crimestoppers Highland chairman Jim Ferguson, Inverness City Manager, David Haas, Provost Jimmy Gray, Chairman of The Highland Council’s Inverness City Committee

Northern Constabulary, the lead agency in the Inverness Partnership, will be increasing patrols in the city centre over the coming weeks, ensuring a high visibility presence, particularly during peak shopping and socialising times.

Operation Respect has been hugely popular and indeed successful in other areas of the city already this year, having been run in the Hilton and Merkinch areas of the city in response to community concerns regarding anti-social behaviour.

Part of the scheme will include Inverness City Centre Partnership’s funding of the Nightrider bus service during peak times. The buses, which will service three main routes (Culloden, Smithton & Balloch; Hilton & Milton of Leys; Kinmylies & Dalneigh) and will ferry revellers home safely and out of the city centre.

The bus service will be available from 4 December and will run every weekend until the end of the year, including the busiest nights, Christmas Eve and New Year’s Eve. The service will run between 11.30pm until 4am. Bus time tables will be on display in pubs, clubs and on the buses themselves.

The popular Taxi Marshall scheme will also be in operation to ensure safety at taxi ranks at closing time, supported by the Street Pastors, Safeinverness and the Police.

The Retail Task Team will be working in the city centre throughout the festive period to deal with all retail related issues with support, where required, from Northern Constabulary officers.

Inverness Area Commander, Chief Inspector Andrew MacLean said: “Operation Respect has been very successful in other areas of the city in recent months and we aims to carry on that success in the city centre over the busy festive period.

“We want to ensure that shoppers and those who are out and about over the coming weeks can enjoy themselves without fear of crime and feel safe. We must make it clear that anti-social behaviour will not be tolerated by Police and we will take a robust stance in relation to this type of crime.

“People want to enjoy the festivities and not be worried about becoming a victim of crime. We would also like to remind people that if they are out socialising to drink responsibly and take care of friends and family, ensuring they all get home safely. The Nightbus service is very welcome and will ensure people get out of the city centre and home safely.”

He added: “We will be providing a high visibility presence in the city centre over the coming weeks and we are grateful for the support from the agencies involved in Operation Respect.”

Chief Inspector MacLean also has a message for Christmas shoppers, reminding them to be vigilant when it comes to vehicle security.

He said: “Although we will have increased numbers of officers out there I would urge shoppers to take the necessary precautions, such as ensuring they don’t leave valuables in their vehicles in plain sight. This encourages opportunist thieves. Christmas is a very expensive time for everyone, especially in the current climate, and we would urge people to be vigilant.”

Provost Jimmy Gray, Chairman of The Highland Council’s Inverness City Committee said: “Operation Respect” aims to complement our efforts in organising the Inverness Winter Festival by working with our partners in the police, ambulance service, business and the community to ensure that our streets are safe for people to enjoy the activities we are providing and that they are kept clean and tidy.

“We are seeking a buy in from the public to at all times demonstrate good citizenship by not dropping litter and reporting any inappropriate behaviour to the authorities.”

Inverness City Manager, David Haas said: “At the heart of the activities of the Inverness Partnership is the need to focus on the need to combine efforts to produce outcomes which improve the daily lives of residents and visitors to the city.

“Operation Respect is about enhancing the already high standards and more than meeting the expectations of those experiencing our city centre.”

He added: “This partnership approach also acts to provide support to the city’s businesses at a time when they are feeling the full force of the economic downturn.”

Chair of Safeinverness and Crimestoppers Highland chairman Jim Ferguson, said: “Safe Inverness fully supports Operation Respect and we are delighted to be a partner in this worthwhile crime reducing and safety endeavour.

ends

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Inverness Winter Festival in Scotland – Operation Respect

Nov 25th, 2009

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Operation Respect initiative was created to engender respect for each other and for other’s property all year round, but especially during this festive period.

With the advent of the Winter Festival and the anticipated increase in numbers of visitors to the City Centre the Council, Northern Constabulary and Inverness BID agreed to formulate a plan which would draw in support from a wide cross section of the Community. Partner organisations include:

Crimestoppers

Scottish Licensed Trade Association

Inverness Bed and Breakfast Association

Highland Youth Forum

The Street Pastors

Inverness Crime Prevention Panel

Operation Respect allows the Partners to link resources to enhance the amenity of the City Centre and provide (via the Nightrider Bus scheme – run with the help of Stagecoach) another option for a safe passage home for visitors to the City’s night time economy.

Street Pastors play a large part in the town centre providing an invaluable service every weekend and are on the streets until the wee hours, assisting those who may have problems.

Jim Ferguson Chairman of Crimestoppers Highlands and Islands, spent an evening with the Street Pastors just recently observing how the volunteers work and said:
“I was very impressed to see the Street Pastors in action as they went out to help those on the streets in many different ways. They were well received and their gentle approach seemed to calm certain situations down that may otherwise have ended in violence. Their outreach and care was inspiring and it was a pleasure to have been invited out to see how they operated.”

So what can we do to make sure we have fun and remain safe?

The Inverness Crime Prevention Panel have applied normal crime prevention advice to Christmas and this is common sense, but you might overlook it in your haste to get everything ready.

Out on the town

With office parties and general Christmas celebrations, pubs, restaurants and other venues are often crowded. Don’t leave bags over the back of your chair and keep wallets and purses close to your body to make it more difficult for the pickpocket. Busy places make it easier for the sneak thief, so be alert at all times.
Make prior arrangements as to how you will get home. Avoid any potential disturbances on the street. Stay with friends if you can. Make sure someone knows where you are going and what time you will be back.
Don’t drink too much – you could become a target for thieves.
Take precautions against Drink spiking – Keep your glass with you, never leaving it unattended and keep it covered.

Nightrider Bus Service

For the second year Operation Respect will be providing a FREE Nightrider bus service for home travel after midnight, enabling you to come into the city for an evening out without taking a car.
Please do not drink and drive – to do so risks your own life and others and incurs heavy penalties, possibly prison and financially.

The late night buses will be running during the festive season free of charge. The service will run between 11.30pm until 4am.
Bus time tables will be on display in Pubs, Clubs and on the Buses themselves.
Please make good use of this service.

Shopping

Criminals take the opportunities afforded them by the extra shopping we do. They prey on the opportunity created by the hustle and bustle of town centres as we rush around and try to take advantage of the value of the goods we buy as presents and store in our homes until the big day.
We might also be more trusting and generous at Christmas when requests for charity are made, giving the unscrupulous a chance to collect for their own causes.
When the shops are crowded, the pickpocket has more chance to steal from you. If you can’t arrange to shop during less busy times, make sure you stay alert and be extra careful with your wallet or purse. If you have too many bags you will be too busy trying to hold on to these to be aware of anyone stealing from you.
You could try to make smaller shopping trips rather than do it all at once and carry too much. Have your purse/wallet close to your body and don’t carry too much cash. The same applies to travelling on crowded buses or trains. If you travel by car, make sure you park in a well-lit area, lock all doors and windows and do not leave presents in view.
Try not to return to your car to leave purchases in the boot before continuing with your shopping trip as thieves may well watch car parks for just such a chance. Arrange to collect heavy items from stores when you have finished all your shopping. Keep your chequebook and cheque card separately.

Blue Light Discos are Proving to be Major Attraction

These popular events have been a great success with the next being on 20^th December. This next disco will be a special night called a Silent Disco and held at the Ironworks when the party revellers will have the unique experience of have music transmitted wirelessly to headphones.

The evenings have been generously supported by Next, Tesco and Mcdonalds with generous Raffle Prizes.

Liz Gilchrist, Vice Chair of Inverness Crime Prevention added:
“I was really pleased at the support received from the four national companies who have businesses based in Inverness, particularly Tesco who have been proactive supporting this type of partnership initiative throughout the country and encouraging safer neighbourhoods”.

Jim Ferguson Chair of Crimestoppers Highlands and Islands also thanked the companies for their generous support and said:
“I hope the Disco’s go from strength to strength as it is the type of event which is to be encouraged, proving that a fun evening could be had without alcohol”.

Steven Kerr of Inverness Business Improvement District and newly appointed Chairman of the Blue Light Steering Group said:
“I was delighted with the success of our events and we are working to encourage even more young people to attend future Blue Light Discos. Steven went on to say that visits would be made to all the Senior Schools in the area to promote future events to the 13 -16 year age groups.

Next event, Silent Disco: 20^th December, Ironworks at 7.00pm

Ticket Price: £4.00 or £3 (with a voucher from bebo/facebook)
Includes FREE Face Art and FREE Raffle Ticket.
If you purchase your entrance ticket in advance it will allow you free bus transport – Just show your ticket to the Driver.
BUY ONLINE:http://www.ironworksvenue.com or Contact 0871 789 4173

Left to right:
Steven Kerr – Chair of Blue Light. Pam Kennedy – Inverness BID.
Rhona Brindle – Community Champion – Tesco. Jim Ferguson – Chair of Inverness Crime Prevention Panel.

Crimestoppers in co-operation with Inverness Crime Prevention Panel, Police and Highland Council, wish everyone a very happy festive period.

Finally, anyone should contact Crimestoppers on 0800 555 111
if they have information about any criminal activity and wish to remain anonymous.
(Crimestoppers is a Registered Charity.)

Inverness Crime Prevention Panel website for further information: http://www.icpp.co.uk

Have Fun – Be Safe!

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Before you Spend, Spend, Spend this Christmas – know your consumer shopping rights!

Nov 25th, 2009

by editor.

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The countdown to Christmas is now underway and shoppers only have a few weekends left before the big day to make all their purchases. Christmas shopping lists not only include gifts for family and friends but essential food shopping for parties, Christmas dinners and lunches.

Some shoppers may take the option to shop on-line this Christmas in order to beat the car park queues and crowds thronging around the busy towns throughout the Highlands.

As a shopper, whether you buy on-line or shop till you drop a reminder of what your shopping rights are
(…..and your shopping wrongs) may save you time and money this Christmas!

In preparation for your Christmas spending spree here are some steps to take to keep the shopping experience less frantic:

Making a list

* Make a list of all the people you want to buy gifts for and how much you want to spend on each person.
Having a shopping budget to work from means you don’t overspend unnecessarily.

* Do buy several small gifts for those unexpected gifts you might receive.
A few boxes of shortbread or chocolates ready wrapped means you can deal these unexpected demands on your wallet or purse without being sent into another shopping panic.

Shopping online

* Online retailers have up to 30 days to deliver goods unless otherwise agreed.
Sso it’s worth doing your online shopping early enough to make sure your goods arrive in time for Christmas.
If you want your goods to arrive before Christmas, make sure this is guaranteed by the retailer.

* Remember that when shopping online, you may have a 7 day cooling-off period in which to return goods.
But always check terms and conditions of the seller on-line to make sure there are no exclusions to these rights.
REMEMBER YOU DON’T HAVE THE SAME RIGHTS WHEN YOU SHOP ON THE HIGH STREET.

* Be safe online.
Make sure you know where the internet trader is based and that your payment is protected before you pass over your credit or debit card details.

* Keep a copy of your order.
Print off your order and terms and conditions at the time your order is made.
Keep this information safe for future reference and don’t forget to check your emails (and spam email folder) for updates on delivery of your goods.

* Remember when shopping for food and other perishables (such as flowers) you cannot cancel your order at a later stage.
However if food arrives and it is not of a satisfactory quality or it is late then you may have a claim against the internet trader.

Shopping on the High Street

* KEEP YOUR RECEIPT!
Get into the habit of putting aside your Christmas shopping/gift receipt for everything you buy.
Use a spare wallet or purse to keep these items in and keep it safe.
If goods become faulty or you have to return a gift for any other reason,
i.e. the recipient does not like the colour or it does not fit for instance, you will need proof of purchase.

* Don’t be fooled by cheap bargains.
Remember a lot of shops may buy in cheap goods for Christmas in order to increase their profits.
Price can be used as a guide as to quality in most instances.
Buy wisely and don’t get carried away by ‘Special Offers’ or ‘Bargain Reductions’.
Examine the goods carefully, including care or assembly instructions before you buy.

* Remember not all shops offer a ‘returns policy’.
It is up to you to check if you can return unwanted gifts to the shop for a refund BEFORE you buy.

Know Your Consumer Rights

* If you find the goods you have bought are faulty or they become faulty you do have the right to ask for a refund or a replacement or a free repair.
Go back to the shop or contact the business you bought the goods from and complain to them, in writing if necessary, and give a time limit for the trader to look into the matter.

* For purchases over £100 a good tip is to use your credit card.
Under the Consumer Credit Act 1974 as amended, if buy goods worth more than £100 in a single transaction, the seller and the finance company are equally liable.

* If you buy goods in a ‘sale’ your statutory rights are not affected.
However, if the reduction in price is due to a fault that has been brought to your attention then you will not be able to reject the goods and get your money back or a replacement.

* Remember your rights are against the seller, not the manufacturer.
So don’t be put off complaining to the shop or the business you bought your goods from.
The seller is responsible if goods become faulty.

More information about your rights can be found on:
www.consumerdirect.gov.uk
or if you have a consumer problem you wish to discuss with an adviser you can contact Consumer Direct Scotland on :
08454 04 05 06 0800 to 1830 Monday to Friday and 0900 to 1300 Saturday.

Consumer Direct is supported by local authorities in Scotland, and by the Department of Trade and Industry

How to contact us

Our consumer advice policy

Safety warnings

Guidance notes and leaflets

Office of Fair Trading

Other useful contacts

If you feel your rights have been restricted, please contact:
Highland Trading Standards,
38 Harbour Road, Inverness, IV1 1UF.,
Telephone No: 01463/228717

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Blue Light Disco’s in Inverness Scotland Prove to be Major Attraction

Nov 12th, 2009

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DJ “Unicorn Kid” and “Look Mum its the Dj’s” were the star performers at the last event when 200 young people were entertained at a Blue Light Disco at the Ironworks. The evening was a huge success for young people from all over the area, some from as far as Wick.

Steven Kerr - Chair of Blue Light. Pam Kennedy – Business Improvement District. Rhona Brindle – Community Champion – Tesco. Jim Ferguson – Chair of Inverness Crime Prevention Panel

Unicorn Kid had been requested by fans who had been entertained at Belladrum earlier this year and was besieged by autograph seeking attendees at the end of the evening!
Most youngsters attending, left with either an autograph or a photo taken with him.

The evening had been supported by Next, Tesco and Mcdonald’s with generous Raffle Prizes.

Liz Gilchrist, Vice Chair of Inverness Crime Prevention added:
“I was really pleased at the support received from the four national companies who have businesses based in Inverness, particularly Tesco who have been proactive supporting this type of partnership initiative throughout the country and encouraging safer neighbourhoods”.

Jim Ferguson Chair of Crimestoppers Highlands and Islands also thanked the companies for their generous support and said:
“I hope the Disco’s go from strength to strength as it is the type of event which is to be encouraged, proving that a fun evening could be had without alcohol”.

Steven Kerr of Inverness Business Improvement District and newly appointed Chairman of the Blue Light Steering Group said:
“I was delighted with the success of the evening and we are working to encourage even more young people to attend future Blue Light Discos. Steven went on to say that visits would be made to all the Senior Schools in the area to promote future events to the 13 -16 year age groups, the next being on 27th November and a Silent Disco on 20th December.”
Both events are to be held in the Ironworks.

Blue Light is a partnership of several organisations working together including, BID(Business Improvement District in Inverness), Northern Constabulary, Safe Inverness, Inverness Crime Prevention Panel, Highland Council, Youth Inclusive, Street Pastors and Brook Advisory..

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What to do when a company has gone into administration – advice for consumers

Nov 12th, 2009

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Unfortunately, due to the current financial climate, more and more companies are going out of business, and this can leave many consumers out of pocket. Consumers may have ordered goods from a company and paid a deposit only to find out later on that the business has gone into administration.

Often consumers do not know what steps they can take to try and get their money back or who to contact to make a claim for their money.

Here are a few suggestions for consumers that may help:

* Find out whether an Administrator has been appointed – details can often be found on the company’s website, or in the press.

* If an administrator has been appointed, then consumers can write to them and lodge their claim. Consumers should attach copies of any paperwork, such as an ‘Invoice’ or ‘receipt’ as this may help prove they have a valid claim. Consumers should always keep copies of their correspondence safe as well as any original documents.

* Consumers using credit cards are protected under S75 of the Consumer Credit Act 1974. If a consumer has purchased an individual item over £100 (but not more than £30,000) using their credit card then they have an ‘equal liability’ claim against the credit card firm. Consumers should write to the credit card company, attaching copies of any paperwork which may help prove their claim.

* Consumers who have purchased goods using a Visa debit card or a Mastercard debit card, should contact their bank to check if they are able to be reimbursed under a ‘Charge Back Scheme’. However, consumers will need to contact their bank within 120 days of realising that there is a problem. It is important to note that unlike the protection offered when using a credit card, there is no legal obligation on the bank when payment has been made using a debit card, it is merely a scheme.

If consumers are unsure or what steps to take to try and get their money back when a business goes into administration or ceases to trade, they can contact Consumer Direct Scotland on 08454 04 05 06 for more advice.

Consumers can also visit or write to Highland Council Trading Standards Service, 38 Harbour Road, Inverness IV1 1UF.

Note: Highland Council Trading Standards Section is part of:
Transport, Environment and Community Service, Highland Council, Glenurquhart Road, Inverness

Mrs Glenys Brown

Trading Standards Officer

Highland Trading Standards Unit, 38 Harbour Road, Inverness, IV1 1UF

Telephone No: 01463/228717

Email: glenys.brown@highland.gov.uk

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Cigarette selling ‘Tab houses’ target child smokers

Oct 28th, 2009

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Well-known brands are being sold cheaply to children, say investigators

Cheap cigarettes smuggled from abroad and sold illegally in “tab houses” are getting children hooked on smoking, trading standards officers have warned.

About 30% of under 18s admit to buying illicit tobacco, particularly in areas of deprivation, officials say.

The cigarettes are sold from private homes without age checks, creating a new generation of smokers, they claim.

Tobacco smuggling is thought to cost the UK economy about £3bn a year in lost tax revenue.

‘Cheap whites’

Trading Standards say “tab houses” are a growing problem, often charging half as much as legitimate shops.

They are also said to introduce some children to cigarettes who might not otherwise be able to afford them.

We’re in a recession now, so people want goods cheaply. From the research I’ve been conducting it’s clear that the market in illegal cigarettes is still very solid

Dr Rob Hornsby

Richard Ferry, from Trading Standards North East, told the BBC: “About 30% of under 18s admit to buying cheap and illicit tobacco. It means they start smoking earlier and they can smoke more.

“The people who sell from tab houses don’t care who they sell to.”

Three types of “tabs” are being sold:

• Duty free cigarettes, which should be for personal use

• Counterfeit versions of well-known brands; and

• “Cheap whites” manufactured just for the illegal market

The UK Border Agency says it has reduced the proportion of illegal tobacco on the market using new technology including more powerful scanners at ports and airports.

On Tuesday it announced its biggest ever seizure – £120m worth of cigarettes found on a boat off the coast of Ireland.

Trading Standards say as they have cracked down on shops selling illegal tobacco, the problem has moved to private homes instead – undermining efforts to improve health in deprived areas.

Dr Rob Hornsby, a criminologist at Northumbria University, said: “We’re in a recession now, so people want goods cheaply. From the research I’ve been conducting it’s clear that the market in illegal cigarettes is still very solid.”

Link to original BBC article

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Operation Respect ‘model’ should be run in other areas that are experiencing problems with antisocial behaviour and violence

Sep 23rd, 2009

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Chief Inspector highlights success of Operation Respect – Inverness

After the success of the multi-agency Operation Respect in the town centre over the 2008 Christmas period, it was decided that the Operation Respect ‘model’ should be run in other areas that were experiencing problems with antisocial behaviour and violence.

The partners included elected councillors, Northern Constabulary, MP33, youth workers, street pastors and Merkinch Partnership.

Operation Respect began in the Merkinch beat on the 15^th May and ran until the 15^th August 2009. The intentions of this Operation were fivefold:

1 To maximise public safety looking for a sustainable solution to the needs of the community.

1 To meet the needs of the community in an intelligence led manner.

1 To heighten awareness to youths and their parents of the dangers of underage and binge drinking.

1 To reduce the quantities of alcohol available for consumption by youths and provide alternatives to youths congregating and behaving in an anti-social manner.

1 To increase the confidence of the local communities in the Police and their partner agencies in their ability to address these issues.

Key initiatives which helped make Operation Respect a success in the Merkinch was the Bike Shed drop in facility.

This venue which was opened and modernised was provided for youngsters to drop in and engage in various activities including art and craft and music. This helped develop these youngsters cultural and social awareness. Educational sessions on health and social welfare were also given to these youngsters.

Other activites took place such as street football which is a well developed diversionary activity for youths taking them away from an inclination to anti social behaviour.

The MP33 facility was also available for young people to participate in computer skills and other such like skills.

Another key part of the Operation was the provision of dedicated police foot patrols in the area.

The rest of this report looks at the effect the whole Operation has had in the area, comparing the period of the Operation in 2009 (15/05/09 – 15/08/09) in comparison with the same period in 2008, specifically during the period of increased and specifically targeted foot patrols by uniformed police officers.

Patrols

High visibility foot patrols were carried out by the Merkinch beat officers for the area between 1900 – 2300 hours on Friday and Saturday nights. In addition, plain clothes patrols were carried out by other officers.

The following table looks at the volume of incidents reported during the patrol period in comparison with the previous year.

	2008	2009
Incidents	155	130

The above tables highlight that Operation Respect has positively contributed to the decline of incidents reported between 15/05/09 – 15/08/09, compared to the same period in 2008.

Incident Types

The following table looks at the most prevalent incident types reported during the period of the patrols in comparison with the same time period in 2008, in order to assess whether the Operation has had an effect on the type of incidents reported.

Incident Type	2008	2009
Disturbance/Noise	56	30
Drunk Person	8	8
Children/Youths	7	7
Drugs	7	4
Vandalism	7	6
Advisory Call	6	8
Breach of the Peace	4	7

It is evident that incidents involving Advisory Calls and Breach of the Peace have increased since the same period in 2008, although this increase is minor. Disturbance/Noise is continually one of the most commonly reported incidents in the Merkinch, and also throughout Inverness. However, Disturbance/Noise incidents reported appear to have taken a significant drop during the period, compared to the same time last year (a decrease of some 26 incidents).

The number of total crimes reported during this period (15/05/09 – 15/08/09) has also decreased as the following table highlights:

Crimes	2008	2009
Made Known	360	344

The top 5 reported crimes are illustrated in the table below and show a comparison with the figures for 2008.

Crime	2008	2009
Breach of the Peace	74	33
Vandalism	46	5
Minor Assault	28	27
Theft	26	18
Domestic Breach of the Peace	16	1

The top 5 crimes have seen a large drop in the number reported during the period in 2009. Minor Assaults did not experience a major decrease in incidents reported, but a decrease nonetheless.

Hotspot Streets

Street	2008	2009
Grant Street	7	6
Anderson Street	6	3
Wyvis Place	5	0
Kessock Road	5	3
Upper Kessock Street	4	1
Abbey Court	3	0

The above table shows ‘hotspot’ streets during the period of the Operation, in comparison with the same period last year. Incidents reported have dropped in all of the above ‘hotspot’ streets during the period of the Operation. A reason for the decline in incidents reported on Anderson Street has also happened as a result of the street football initiative. Street football occurs on Anderson Street and is well attended by local children aged 6-13 years. Street Pastors have also had a good reception in the Merkinch area in general.

Displacement

While the number of incidents reported within the Merkinch area have declined over the period of the Operation there has been no displacement of crime or incidents to other parts of the city, in particular adjacent neighbourhoods.

The neighbouring beats saw the following changes in their incident numbers:

Dalneigh – 78 fewer incidents

Scorguie – 10 more incidents

City Centre – 46 fewer incidents

Longman – 11 fewer incidents

The only neighbouring beat which saw an increase in incidents was Scorguie. There is no single incident type that caused this increase, but rather an increase in a variety of incidents, none of which appear to be as a result of Operation Respect. There is no evidence to suggest that individuals from Merkinch are committing acts of antisocial behaviour in other areas.

Alcohol Seized

While there were a significant amount of calls relating to youths congregating and drinking within the Merkinch area, there were few seizures of alcohol from under age drinkers during the period 15/05/2009 – 15/08/2009. A review of incidents during the period under review highlighted that 9.4% of reported incidents concerned youths causing a disturbance. There are likely to be more incidents, as in some cases the culprits were unknown. Three seizures were recorded in both 2008 and 2009. One of the seizures in 2008 came as a result of a shop selling alcohol to an under age male. This shop has since lost its licence as a result of further incidents and is now closed. The action taken by the police and council regarding this shop has helped the issue.

One of the shops in Merkinch has agreed to stop selling Buckfast, and it is anticipated that this will have a positive effect in the area, as it is often consumed by under age drinkers. Furthermore, a test purchase operation was carried out at a shop in the Merkinch area during the operational period and the sale of alcohol was refused.

The number of incidents reported during the time of the patrols decreased on every day and time in 2009 in comparison with 2008, aside from Friday between 2200 and 2300 hours. There is no single explanation for this, with incidents reported during this period taking place at different locations within Merkinch.

Conclusion

1 The figures highlight that Operation Respect – Merkinch has had a positive effect on the number of incidents reported within the area

FOOTNOTE FOR EDITORS – Any of the elected councillors for the area are available for comment – Peter Corbett; Beth MacAllister; Janet MacRae, Donnie Kerr

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UK’s most wanted – You can help solve these crimes.

Sep 23rd, 2009

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Recognise anyone? You can help solve these crimes.
Contact Crimestoppers anonymously with your information.

Recognise this person?

Fatah BENLAREDJ

Location

National

CS Reference

CS0909-3345

Fatah BENLAREDJ is wanted for the rape of a 7 year old girl.

Stephen John BURNELL

Location

National

CS Reference

CS0909-3344

Stephen John BURNELL is wanted following a failure to surrender to custody.

Martin Anthony SMITH

Location

National

CS Reference

CS0909-3350

Martin Anthony SMITH is wanted in connection with the rape of a child under 16, gross indecency with a girl under the age of 16, indecent assault of a girl under 16 and attempted rape of a girl under 16.

Jody Michael FLYNN

Location

National

CS Reference

CS0909-3348

Jody Michael FLYNN is accused of causing grievous bodily harm with intent and maliciously inflicting grievous bodily harm.

Michael EDDLESTON

Location

National

CS Reference

CS0909-3349

Michael EDDLESTON is accused of three counts os illicit trafficking in narcotic drugs and psychotropic substances.
Joseph Stephen MORLEY

Location

National

CS Reference

CS0909-3346

Joseph Stephen MORLEY was convicted of conspiracy to import Class A drugs and was sentenced to 15 years imprisonment.
Benjamin MURPHY

Location

National

CS Reference

CS0909-3352

Benjamin MURPHY is wanted for planning and executing the robbery of a jeweller’s where he stole trays of diamond jewellery and watches to the value of 1.6 million pounds.
Mark Ronald BROWN

Location

National

CS Reference

CS0909-3343

Mark BROWN is accused of being knowingly concerned in the importation of Class A drugs. BROWN is believed to be the head of an organised criminal group that conspired to and imported, hundreds of kilos of heroin into the UK concealed within the feet of wooden pallets used to transport legitimate loads of quad bikes and motorized toys.

Paul WALMSLEY

Location

National

CS Reference

CS0909-3347

Paul WALMSLEY is wanted for prosecution for the offence of conspiracy to supply class A drugs (heroin and cocaine)
Stephen Henry PITMAN

Location

National

CS Reference

CS0909-3351

Stephen PITMAN is accused of seven offences of conspiracy to supply Class A drugs.

How to give information

Crimestoppers is here for you anytime of the day or night.

You can contact Crimestoppers anonymously by calling 0800 555 111 or filling out our anonymous online Giving Information Form.

By phone

Call 0800 555 111 any time to talk to one of our experienced advisors. We will ask questions about the crime you have information on but will never ask questions about you. Talking things through helps you provide the full picture and makes sure the best use can be made of your information. It’s a good idea ring when you’ve got time to talk and you won’t be disturbed.

We will never attempt to trace or record your call – not even for quality control or monitoring purposes. We do not have the facility to use 1471 to find your phone number. If you are at all concerned reassure yourself by dialling 141 before 0800 555 111 which blocks your phone number. Or use a phone box – its free.

Because Crimestoppers is an 0800 number, calls are free and don’t show up on a BT or cable phone bill. Calls to Crimestoppers on 0800 555 111 are currently free from most existing mobile networks, including 3, BT Mobile, Fresh, O2, Orange, T Mobile, Virgin and Vodafone. We have been told that calls will not appear on any of these bills.

If you don’t speak English or if English is not your first language, you can still give us information anonymously via a translation service. Your call will be answered by someone who speaks English. You will need to tell them which language you speak.

Skype and internet calling services

We don’t advise callers to use Skype, or other internet calling services, when they want to give information to Crimestoppers anonymously on 0800 555 111. This is because we cannot guarantee your anonymity – other users on your computer may be able to find out that you’ve called Crimestoppers and it’s possible that your computer could be located by the IP address. As the anonymity of our callers is vital, please do not use Skype and internet calling services to call us. Instead, call 0800 555 111 using a landline or mobile phone, or fill out our anonymous online Giving Information Form, which is encrypted so that you cannot be traced.

Online

You can fill in our anonymous online Giving Information Form to give information online. We’ve provided some questions to help you tell us everything you know. The information will be sent to us over a secure internet connection which makes sure you and your computer, are anonymous. Our advisors read what you have sent us and will take out any information that might identify you before sending onto the relevant authorities.

Most Wanted

Appeals for information about people being looked for by the police can be found in our Most Wanted section. You can give information to Crimestoppers on these appeals either by phone, 0800 555 111, or online – just click the button on the appeal page. If you ring it helps us to have the appeal reference number, beginning CS.

Alternatively the police may give a direct phone number you can contact them on if you’re willing to give them a statement.

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Crimestoppers announce reward for information leading to arrest and conviction of cat attacker

Jul 28th, 2009

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Crimefighting charity Crimestoppers is offering a reward for information leading to the arrest and conviction of the person(s) responsible for a callous attack on a pet cat in Inverness.

Police issued an appeal for information this week after the cat’s owner reported that someone had removed the hair and skin from her animal’s tail, which looks likely to result in amputation.

The incident took place in the early hours of Wednesday morning in the area of Millerton Avenue, Kinmylies. Police and Crimestoppers Highland are hoping that this new appeal, with the incentive of a reward, will encourage someone with information about this horrific act to come forward.

Crimestoppers Highland chairman, Jim Ferguson, said: “Such a dreadful act of cruelty is often indicative of someone who will go onto commit such appalling acts on people.

“I can assure members of the public that if anyone has information regarding who is responsible for this, we have facilities in place to ensure the money can be paid completely anonymously.

“We are not interested in the name of the person who may have information, we simply want the culprit caught.”

Chief-Inspector-Andrew-Maclean

Inverness Area Commander, Chief Inspector Andrew MacLean said: “We are pleased that Crimestoppers Highland has come forward and made this gesture in an attempt to garner new information in relation to this horrendous attack.

“Crimestoppers have clearly reacted to the level of public concern and anger in relation to this incident and hopefully the reward will encourage someone who knows something to come forward if they haven’t already done so.”

Police are continuing inquiries into this incident and anyone with information is urged to contact Police in Inverness on 01463 715555 or call Crimestoppers anonymously on 0800 555 111.

ends

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Northern Constabulary – New Divisional Commander for North Division

Jul 13th, 2009

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NORTHERN Constabulary’s North Division, which includes Caithness, Sutherland, East Ross, Orkney and Shetland, has a new Divisional Commander. Newly promoted Superintendent Julian Innes takes over from Superintendent Ian Arnott who is now heading up the East Division.

Superintendent Julian Innes

Supt Innes, previously Chief Inspector and Area Commander for Northern Constabulary’s busiest beat, Inverness, joined Northern Constabulary in 1986 and was first stationed in Inverness. After four years he moved to the small one officer station of Boat of Garten, working and living in the community for two years, where he played an active role in running the youth club and primary school football team.

Julian then moved back to Headquarters, Inverness in the the role of HOLMES (Home Office Large Major Enquiry System) manager, working on many notable incidents, including the Orkney murder.

After a short spell in Portree as CID officer for the Syke and Lochalsh area, Julian was promoted in1998 to Detective Sergeant to the Scottish Crime Squad in Glasgow, where for the next four years he took part in proactive operations targeting the top ten percent of criminals in Scotland. He also became a surveillance instructor and taught at the Scottish Police College in Tuilliallan.

Julian returned from Glasgow in 2002, taking up the post of Detective Sergeant for the Caithness and Sutherland Command Area, before moving to Headquarters, Inverness in the role of Director of Intelligence, with responsibility for the Force Intelligence Bureau and Special Branch. During this period he led on the introduction of the Scottish Intelligence Database (SID). During his time at Headquarters, Julian also had roles with responsibility for Child Protection, Offender Management, HOLMES and the Scientific Support Unit and then staff office supporting the Chief Constable and other executive officers and performing the role of ACPOS Diversity Secretariat.

Julian was promoted to Chief Inspector Area Commander for Inverness in 2008 with responsibility for community and response policing across the city as well as the Divisional Traffic Wardens.

Promoted to Superintendent in June this year, Julian has moved to Wick on taking up the role of Divisional Commander for the North Division. He said:

“I am looking forward very much to working with my new team, getting to know the communities in the North of the Highlands and the North Isles and building on excellent policing work in this region. Having worked as a Detective Sergeant in Caithness and Sutherland during my career, I know the area and am aware of the local issues. The Highlands and Islands enjoy the reputation of being one of the safest places to live in the UK and this is a reputation I am keen to uphold. The area, however, is not without crime and I will be taking a proactive stance in targeting criminal activity which blights our communities.”

He went on to say: “Police cannot work in isolation and I aim to build on the good relationship that we have with members of the public and other agencies in our communities.”

Ends

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United Kingdom

Fakes fund crime

Help fight fakes

Fake goods harm you

Fake alcohol

Fake beauty products

Fake electronics

Fake toys

Fake goods – you’re at risk

Identity theft and credit card fraud

Know your rights

Shopping online

Fake goods – you’re at risk

Identity theft and credit card fraud

Know your rights

Shopping online

contact Crimestoppers anonymously with information on 0800 555 111.

Did you know…?

Next event, Silent Disco: 20th December, Ironworks at 7.00pm

Chief Inspector highlights success of Operation Respect – Inverness

Recognise this person?

Location

CS Reference

Location

CS Reference

Location

CS Reference

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CS Reference

Location

CS Reference

Location

CS Reference

Location

CS Reference

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CS Reference

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CS Reference

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CS Reference

How to give information

By phone

Skype and internet calling services

Online

Most Wanted

contact Crimestoppers anonymously
with information on 0800 555 111.

Next event, Silent Disco: 20^th December, Ironworks at 7.00pm