http://www.highland.gov.uk/yourcouncil/news/newsreleases/2011/August/2011-08-22-01.htm

Trading Standards Officers from The Highland Council are warning residents that a Council Tax scam may be operating in the region.

The scam involves unsuspecting consumers receiving a phone call from an individual pretending to be from the Council or from the UK Treasury and offering a refund on their Council Tax.  In one instance reported to Trading Standards, the caller stated the consumer had been selected because they have been in employment and paid income tax over a period of time and were entitled to a reward in the form of a Council Tax refund of between £5000 & £7000.

Next comes the “catch”.  The consumer is told that an upfront payment of £95 is required to process the refund.  The scammers then ask for the resident’s bank details to collect a payment or issue the promised refund.  The caller also offers to arrange a visit to the resident’s home within the hour to collect the £95 in cash, if this is more convenient to the resident, and then send a cheque for the refund.

David MacKenzie, Trading Standards Team Leader at Highland Council said:  “This council tax scam is an example of an ‘advance fee fraud’.  Advance fee fraud is when fraudsters target victims to make advance payments for goods, services and/or financial gains that do not materialise.  Almost all of these scams rely on payment being made online or via money transfer companies.  This particular scam introduces a worrying new development in that there may be fraudsters on the ground in the Highland Council area able to travel to the consumer’s home to collect the money in person.”

Trading Standards have also reported this matter to the Police.  Inverness Area Commander, Chief Inspector Graeme Murdoch, said: “We share Trading Standards concern about the cash collection service offered by these individuals and would remind members of the public to remain vigilant against this type of crime.  I would reiterate the advice given by Trading Standards and urge people to contact their local police station if they feel they have been the victim of such a scam.”

David MacKenzie added: ”We urge Highland residents not to be conned by these scammers and to hang up the phone when they receive this sort of call.  Finally, if you are a carer for a vulnerable person please let them know about this scam.”

Council Tax payers are also reminded that the local authority may phone them to discuss tax issues, but not in the manner used by the scammers.  A spokesperson for Council Tax in Highland explained: “We also want people to be on their guard for this sort of scam but do remember that Highland Council staff may legitimately telephone residents to discuss council tax payments.  The key difference of course is when we phone we have some of the resident’s details to hand. If you have any doubt as to the authenticity of the call, please call the Council’s free phone council tax helpline on 0800 393811.”

Concerned residents can contact The Highland Council’s  Trading Standards service at 38 Harbour Road, Inverness or telephone Consumer Direct on 08454 04 05 06 for free and confidential advice regarding consumer issues.

ENDS

Our advice to all business is to be on your guard when you or members of your staff respond to phone calls, emails, text messages and faxes.

Rogue publishers who are determined to sell advertising space, relentlessly bombard businesses with phone calls and text messages.   Publication ‘opportunities’  can come in may guises include advertising space in charity leaflets, wall-planners, crime prevention diaries, drugs awareness leaflets for schools and the old favourite of business directories.

Both small and large business can be affected by this scam and operatives expertly use misleading patter that is often carefully scripted, to sell advertising space in various types of publications. Costs to your business can range significantly from about £100 to £1,000, depending upon the size of advert.

So how do you spot if your business has been targeted by a scam?  Here are some telltale signs on what to look out for and information on how to protect your business.

The business directory scam

Probably one of the most prevalent scams affecting UK businesses is the business directory scam.  The business directory scam relates to business listings either in published directories, electronic directories (CD-ROMs) or on websites.

One example of such a scam was the offer of a ‘Free’ CD-Rom directory.  The first issue was ‘free’ but after checking the small print, the business found that they had agreed to pay £661 for a further three issues.

These types of contracts may well be legally binding so it is important not to commit your business to any contract for advertising until you have read all the terms and conditions of the contract.

The ‘Pitch’ – Invoices and demands for payment.

Official-looking invoices are sent in the post offering to advertise your business in a “free” listing or asking if you wish to continue being included in a hard copy or online business directory.  These might appear to be simple requests inviting a free listing but beware you are not tricked into signing a document thinking it to be an application for a free entry in a Guide.  You may be asked to check the details about your business, or be informed that an employee of yours has requested the form.  You will be told to return the form even if you do not want to place an order.

Be on your guard against such invoices and documents and warn your staff to check out all requests for confirmation of information of your business and requests for payment.

Remember – you are more likely to become a repeat victim of this type of scam if you do pay.   You may be opening up your business to a series of scam phone calls in the future.

The con

In the small print of any invoice or contract, it will state that by signing the form you are committing to an order.  If you sign and return the form you are agreeing to pay for ongoing entries in the directory, for periods costing hundreds of pounds per year.  The publisher may try to enforce this debt by sending threatening ‘debt collection’ letters.

How to protect your business against marketing scams

* Always carefully read the small print in any business directory offer to be clear about what you are being offered and how much it might cost you.

* Don’t be pressured into paying for services that have you have not agreed to or have not been provided.

* If you receive demands for payments for something you believe you have not ordered, send a written reply, stating clearly why you feel you do not owe any money.  Always keep a copy for your records.

* If you are threatened with a debt collection or a credit ‘black-listing’, remember that ultimately only a court can decide whether you are liable to pay and disputes with other businesses would not necessarily affect your credit rating.

Victims of business directory scams are known to have received threatening letters which have stated:

“…this is your last chance to pay.  Attached is a summons we have obtained to take you to court if you do not pay now…”

The document that accompanies such letters is not usually an actual ‘Court Summons’,  but a copy of an application form that must be submitted to a civil court to request a hearing. Some victims have been limited companies and the scammers involved threaten to start insolvency proceedings by applying to the courts for a ‘winding up order’.

Always seek legal advice before responding to such demands.

Unfortunately, many direct mail scammers are based overseas, so they are unregulated and largely beyond the reach of UK authorities.  For this reason it is important that you know what to look out for to protect your business from falling victim.

If you feel that you have been a victim of a business scam or would like to know more on how to protect your business from publication scams contact Highland Trading Standards on 01463/228700 or visit our offices at:

Highland Council Trading Standards
38 Harbour Road
Inverness
IV1 1UF.
Telephone No: 01463/228717

For further Highland Trading Standards news please go to: www.highland.gov.uk/tradingstandardsnews <http://www.highland.gov.uk/tradingstandardsnews.htm>

Note: Highland Council Trading Standards is part of Transport, Environment and Community Service, Highland Council, Glenurquhart Road, Inverness

Operation Respect is a partnership of the following organisations :

Highland Council
Crimestoppers
Inverness Crime Prevention Panel (ICPP)
Inverness Business Improvement District (BID)
Scottish Licensed Trade Association (SLTA)
Inverness Taxi Association
NHS Highland
Pubwatch
Street Pastors
Northern Constabulary

These organisations are working together to engender respect for each other and for other’s property all year round, but especially during this festive period.

Operation Respect ‘s mission is to create a safe and clean environment for people, families and business within Inverness City Centre by preventing the occurrence of anti social behaviour with a focus on creating respect for the community.

Our aims are to:

• Reduce the fear of crime by ensuring that people feel safe from crime and disorder.

• Enforce the law in regard to low level offending for such offences as littering, dog fouling, street drinking, begging etc.

• Safer streets which experience reduced alcohol and drug related violent crime.

• Promote positive initiatives and diversionary schemes to reduce crime and the opportunity for crime.

• Evaluate the stated objectives and measures put in place to achieve them.

• Change in attitude and behaviour towards alcohol and drug consumption and that those in need are supported by prevention and treatment services.

• Target Inverness City Centre with a high visibility Police presence at peak times.

The Winter Festival was launched this year with Malice in Wonderland and many other exciting events are planned throughout for your enjoyment.
Please check out Winter Festival agenda on this link http://www.invernessfestivals.com/winter08/all_december_events.php:

With the Christmas holiday season almost upon us, now is a good time to
remind people to take steps to make sure your Christmas isn’t spoiled by criminals. This year we want you to have fun whilst out shopping or on your night out.

So what can we do to make sure we have fun and remain safe?
The Inverness Crime Prevention Panel have applied normal crime prevention advice to Christmas and this is often common sense, but you might overlook it in your haste to get everything ready

Out on the town

With office parties and general Christmas celebrations, pubs, restaurants and other venues are often crowded. Don’t leave bags over the back of your chair and keep wallets and purses close to your body to make it more difficult for the pickpocket. Busy places make it easier for the sneak thief, so be alert at all times. Make prior arrangements as to how you will get home. Avoid any potential disturbances on the street. Stay with friends if you can. Make sure someone knows where you are going and what time you will be back. Don’t drink too much – you could become a target for thieves.
Take precautions against Drink spiking – Keep your glass with you, never leaving it unattended and keep it covered.

Please do not drink and drive – to do so risks your own life and others and incurs heavy penalties, possibly prison and financially.

Late Night Bus Service
For the second year Operation Respect will be providing a bus service home after midnight enabling you to come into the city for an evening out without taking a car.

These late night buses will be running during the festive season on a Friday and Saturday.
The service will run between 11.30pm until 4am with a £2.00 fare.

Liz Gilchrist -Vice Chair of Inverness Crime Prevention Panel said  “I hope people will avail themselves of this service, it  will get you home safely after having a good night ‘out on the town’”  Click on this link for the time table:Night bus poster

Shopping Tips

Criminals take the opportunities afforded them by the extra shopping we do, the hustle and bustle of town centres as we rush around, and the value of the goods we buy as presents and store in our homes until the big day. We might also be more trusting and generous at Christmas when requests for charity are made, giving the unscrupulous a chance to collect for their own causes.
When the shops are crowded, the pickpocket has more chance to steal from you. If you can’t arrange to shop during less busy times, make sure you stay alert and be extra careful with your wallet or purse.
If you have too many bags you will be too busy trying to hold on to these to be aware of anyone stealing from you. You could try to make smaller shopping trips rather than do it all at once and carry too much.
Have your purse/wallet close to your body and don’t carry too much cash. The same applies to traveling on crowded buses or trains.
If you travel by car, make sure you park in a well-lit area.
Lock all doors and windows and do not leave presents in view. Try not to return to your car to leave purchases in the boot before continuing with your shopping trip as thieves may well watch car parks for just such a chance. Arrange to collect heavy items from stores when you have finished all your shopping.
Take care of your personal belongings.
Keep your chequebook and cheque card separately.
Protect your card Pin Number when making payments and cash withdrawals.
Do check the cash machine has not been tampered with ie an unusual insert at the card entry point or overhead camera strip.

**********************************************
Jim Ferguson, as Chair of Crimestoppers, in co-operation with Inverness Crime Prevention Panel, Police, Highland Council wishes everyone a very happy and safe festive period.

Finally, people should contact Crimestoppers on 0800 555 111 if they have information about any criminal activity. (Crimestoppers is a Registered Charity.)

Have Fun – Be Safe!

We are all volunteers who give a little time to educate and inform the public on how to keep themselves and their property safe.

Have you skills which may help or ideas for input?  eg., Fund raising or Project Organising?

We are always interested in anyone who would like to help at various events we are involved with – from leaflet distribution to security marking of mobile phones and computers through to talking to young people and the elderly about personal security.

Can you support us in our efforts on projects?

If you feel you can assist us please contact us on 01463 772692 or email info@icpp.co.uk

Of course there is not definitive answer as to when a business should give a consumer a refund of monies but here is a quick step guide for businesses on ‘refunds’ and ‘returns’ issues:

Knowing your customers rights!

Under the Sale of Goods Act 1979 (as amended), consumers have certain implied statutory rights if they buy goods from a trader or business. Briefly goods must be:

* of ‘satisfactory quality’ – which generally means that the item should be free from fault or defect and as well as being fit for their usual purpose, of a reasonable appearance and finish, safe
and durable.

* ‘fit for the purpose’ – as well as being fit for the purpose for which they are generally sold, goods should also be fit for any specific or particular purpose made known at the time the contract is made.

* ‘as described’ – goods should correspond with any description applied to them – this could be verbally, words or pictures on a sign, packaging or an advert.

Therefore, a consumer may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described.  However different consumer rights apply where goods are either bought online or purchased in a retail shop.

For instance, when a consumer has bought an item of clothing in a retail store, and later discovers that it is the wrong size or they have changed their mind,  there is no automatic right for the consumer to return the goods and receive a refund.   Consumers do have certain cancellation rights, however, if they buy goods from mail order catalogues or over the internet, and where a contract to buy goods has been concluded in the consumers own home (e.g doorstep selling).

Restrictions and Exclusions

Businesses cannot restrict a consumers legal rights or try to take these away from them by use of an exclusion cause in a contract of by the terms of shop notice.  Since the introduction of the Consumer Protection from Unfair Trading Regulations 2008 it is a criminal offence to mislead a consumer about his/her legal rights.

The following are examples of statements that are likely to mislead consumers about their rights:

* “No refunds given”.

* “Goods can only be exchanged”.

* “Only credit notes will be given against faulty goods”.

* “Sold as seen”

Even the statement ‘No refunds except where goods are faulty’ would be considered illegal, as there are a number of cases where a consumer can claim a refund on non-faulty goods (e.g. misdescribed goods). Businesses are advised to avoid using these terms whenever possible and to seek advice about putting in place a clear ‘returns’ policy.

Returns Policy

It can be difficult to draft and display in a notice, a meaningful returns policy, which provides the consumer with useful information, protects business interests and adheres to consumer protection
legislation.

For this reason, it is often said that ‘the best notice is no notice’,. However, this is also not always practical for businesses who want to inform and treat all customers fairly.

Here is an example of an appropriate ‘returns policy’ for a business. This information may be shown on receipts or on a notice may state the following:

“Returns Policy. If you change your mind about your purchase, please return the unused goods to us with the original till receipt within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or
misdescribed.”

Remember, however, a business cannot impose any conditions where the consumer has a legal right to return goods.

Manufacturers guanrantees

Some goods come with their own manufacturers guarantee.  The terms of such guarantees can vary but are meant to enhance a consumers statutory rights.   Guarantee terms can be used as an alternative means of resolving a consumer complaint.
However, if goods are found to be faulty, midescribed or not fit for a particular purpose, then the consumer has legal rights against the retailer as discussed above.
Likewise, businesses cannot use the duration of a guarantee to limit consumers’ rights. Consumers are entitled to expect goods to remain of satisfactory quality throughout their reasonable life expectancy, so long as they are maintained correctly and not misused.

Businesses must provide, on request, a written copy of any guarantee terms offered along with instructions and care advice of the item, where appropriate.  Any such guarantee must include the following particulars:

* The name and address of the person giving the guarantee.

* The contents of the guarantee (i.e. what it covers, which countries it applies in, and what you will do when a claim is made).

* The duration of the guarantee.

* How to make a claim.

* A statement that the consumer has statutory rights that are not affected by the guarantee.

Highland Council Trading Standards offer free and confidential advice to all businesses within the Highland geographical area.  Businesses can contact Highland Council Trading Standards by telephone on 01463/228700

or by email at: trading.standards@highland.gov.uk
or alternatively visit or write to Highland Council Trading Standards, 38 Harbour Road, Inverness IV1 1UF.

For further Highland Trading Standards news please go to  www.highland.gov.uk/tradingstandardsnews
<http://www.highland.gov.uk/tradingstandardsnews.htm>

Note: Highland Council Trading Standards Service is part of Transport, Environment and Community Service, Highland Council, Glenurquhart Road, Inverness

Crimestoppers is urging the public of the Highlands and Islands to call them with information which could help Police in their efforts to reduce the supply of illegal drugs in the region.

Northern Constabulary has enjoyed a successful year and has taken hundreds of thousands of pounds worth of drugs off the streets.

Both Crimestoppers and Police say they must not be complacent and have vowed to continue to target those involved in the drugs trade and any other form of serious and organised crime.

Crimestoppers’ National Training and Development Manager, Iain Froggett visited Northern Constabulary HQ last week to speak to Police and partner agencies about the work of the crime fighting charity and underline the independent charity’s commitment to helping Police tackle the drugs menace.

Mr Froggett was invited by Crimestoppers Highland chairman Jim Ferguson, who organised event.

Jim Ferguson Highlands and Islands regional chairman said: “I was delighted to have Ian Froggett attend today’s meeting which clearly shows the high level of support from Crimestoppers nationally for the Highlands and Islands region.

“The region has shown a 6% increase in the number of calls received over last year and a 40% rise in the number of arrests all due to information received from Crimestoppers which is highly encouraging.

“Crimestoppers is effective in the fight against crime and we are all striving hard to tackle the problems that affect our communities. Our board has been very active, regularly attending community council meetings and giving presentations to interested groups.”

He added: “We appreciate the dedication of Northern Constabulary and their support of Crimestoppers in our combined efforts to make our communities safer.

“Crimestoppers offer a completely anonymous way of passing information to law enforcement and clearly the Highlands is increasingly using the service which we provide to good effect.”

Mr Froggett said: “It is great to visit the low crime areas encompassed by the Highlands of Scotland, but to keep it that way, we need people to be vigilant. If they feel they cannot report information about criminal activity to the police for fear of being identified or because they are too close to an offender, then Crimestoppers offers the ideal means.

“We promise total anonymity to all callers whether they use:
Telephone: 0800 555 111 or choose to report online from our website www.crimestoppersscotland-uk.org/

Even the smallest piece of information we receive will be passed to the police and it may be the key to supporting a successful investigation.”

He added: “Offenders are the people who should fear the consequences of crime and by working closely with communities at large, with Crimestoppers volunteers and the police, we can help reduce the availability of controlled drugs and help in the prosecution of those who supply them.”

Deputy Chief Constable Garry Sutherland said: “We are grateful for the continued support we receive from Crimestoppers.

“Some members of the public may feel they cannot contact Police with information, for whatever reason, and in those circumstances Crimestoppers can provide an alternative solution.

“The Crimestoppers service offers people crucial reassurance that the information they are providing is being treated completely anonymously.

“Historically, information provided through Crimestoppers has played a part in the solving of a number of crimes in the Northern Constabulary area and we look forward to further developing that partnership, to ensure the Highlands and Islands remain among the safest places in the UK to live, work and invest.”

Ends

We help to promote the charity in communities across the region, to let people know that Crimestoppers is there for them as an anonymous route to pass on information about crime. Crimestoppers guarantees anonymity, which means that no-one can ever find out who passed on information about crime.

To pass on information about crime anonymously,
call Crimestoppers on 0800 555 111 or fill out the secure, encrypted online Giving Information Form.

Scotland Crimestoppers is run by volunteers – each and every one is a vital link with the community in the region. If you think you’d like to volunteer for Scotland Crimestoppers, please fill out our Volunteer Enquiry Form.

Subscribe to the Scotland Crimestoppers RSS feed to keep up-to-date

Outline

Operating as Gresham Ltd and Gresham Finance (London) Ltd (see note 1) the company offered commercial loans of up to £250 million. It promoted its services by advertising in newspapers, magazines and on the internet. Applicants for loans were charged between five and fifty thousand pounds for a due diligence check.  Most of the applications came from overseas for commercial projects such as developing resorts and building hotels (in Austria, Turkey and other countries).

Once an applicant had paid the due diligence fee there was a next-stage payment (a security deposit) set at between 1% and 5% of the loan amount. Various other company names were also used to offer a similar service.

The same suspects were also involved in a retail property renting business operating as Gresham Ltd, Park Regent Ltd and Castlereagh London Ltd (see note 2). The suspects used a complex number of company names in their business dealings, including the following: 45 Oxford St Ltd, Renaissance Trust, Cutting and Company (Investments) Limited, Paul Street Media Limited and the Alliance Trust (see note 3).

Searches and arrests

Search warrants were executed at eighteen addresses in London, Surrey, Cheshire and Derbyshire in a mixture of commercial and residential properties. The searches involved 70 personnel from the SFO and 40 officers provided by the City of London Police, the Derbyshire Constabulary and the Cheshire Police.

Five men and one woman have been arrested and three will appear in court later today at City of London Magistrates Court.

The SFO are continuing enquiries into this case.

SFO Appeal

The SFO would like to hear from anyone who believes that they might have information useful to the investigation. The number to call is 0207 239 7079

Notes for editors:

1.     Gresham Finance (London) Ltd is not to be confused with Gresham Finance Ltd, which is an unconnected company and not under investigation.

2.     Castlereagh London Ltd is not to be confused with Castlereagh Ltd of Dublin, which is an unconnected company and not under investigation.

3.      Alliance Trust is not to be confused with the Alliance Trust PLC, the FTSE 100 investment trust, which is an unconnected company and not under investigation.

Serious Fraud Office, Elm House, 10-16 Elm Street, London, WC1X 0BJ

Press Office tel: 020 7239 7045/7000/7004/7132 or mobile: 0796 655 8903 or 0777 616 0985

Main switchboard tel: 020 7239 7272

press.office@sfo.gsi.gov.uk – or via – www.sfo.gov.uk

Explore the different types of fraud and be aware of the biggest deceptions out there. Check out  latest news for fresh updates on fraud.

The Money Made Clear website has some useful information from the Financial Services Authority on current scams.

Follow these links to find out more about these scams:

* Advance fee schemes – letters or emails that offer you vast sums if you make payments up front
* Share scams (also known as boiler rooms) – a stranger rings you out of the blue and tries to offer you shares in a company you have never heard of
* Affinity fraud – investment scams that target members of a group, such as a community or a religious, ethnic, elderly or professional group
* Fund transfer schemes – money-laundering scams that tempt you to use your bank account by offering a commission. But you could wind up with a prison sentence too
* Online fraud (phishing) – fake bank websites that criminals use to try and get your personal details and money

Consumer Direct is a government-backed service offering free help and advice for consumers. It provides a range of information on detecting and avoiding scams and rip-offs.

The Office of Fair Trading has published information on ‘How to detect a scam’ and what to look out for.

With the advent of the Winter Festival and the anticipated increase in the number of visitors to the city centre, key strategic partners formed the Inverness City Partnership in March and include the Highland Council, Northern Constabulary, Inverness BID (Business Development District) and Safeinverness.

It was agreed they would formulate a plan to draw together support from a wide cross section of the community. This collaborative approach includes vital support from other organisations such as Crimestoppers, Scottish Licensed Trade Association, Inverness Bed and Breakfast Association, Highland Youth Forum, The Street Pastors and Inverness Crime Prevention Panel.

Representatives from Northern Constabulary, Inverness City Partnership and Safeinverness joined Inverness Provost Jimmy Gray for the launch of Operation Respect at the Victorian Market in the city centre this morning.

Inverness Area Commander, Chief Inspector Andrew MacLean, Chair of Safeinverness and Crimestoppers Highland chairman Jim Ferguson, Inverness City Manager, David Haas, Provost Jimmy Gray, Chairman of The Highland Council’s Inverness City Committee

Northern Constabulary, the lead agency in the Inverness Partnership, will be increasing patrols in the city centre over the coming weeks, ensuring a high visibility presence, particularly during peak shopping and socialising times.

Operation Respect has been hugely popular and indeed successful in other areas of the city already this year, having been run in the Hilton and Merkinch areas of the city in response to community concerns regarding anti-social behaviour.

Part of the scheme will include Inverness City Centre Partnership’s funding of the Nightrider bus service during peak times. The buses, which will service three main routes (Culloden, Smithton & Balloch; Hilton & Milton of Leys; Kinmylies & Dalneigh) and will ferry revellers home safely and out of the city centre.

The bus service will be available from 4 December and will run every weekend until the end of the year, including the busiest nights, Christmas Eve and New Year’s Eve. The service will run between 11.30pm until 4am. Bus time tables will be on display in pubs, clubs and on the buses themselves.

The popular Taxi Marshall scheme will also be in operation to ensure safety at taxi ranks at closing time, supported by the Street Pastors, Safeinverness and the Police.

The Retail Task Team will be working in the city centre throughout the festive period to deal with all retail related issues with support, where required, from Northern Constabulary officers.

Inverness Area Commander, Chief Inspector Andrew MacLean said: “Operation Respect has been very successful in other areas of the city in recent months and we aims to carry on that success in the city centre over the busy festive period.

“We want to ensure that shoppers and those who are out and about over the coming weeks can enjoy themselves without fear of crime and feel safe. We must make it clear that anti-social behaviour will not be tolerated by Police and we will take a robust stance in relation to this type of crime.

“People want to enjoy the festivities and not be worried about becoming a victim of crime. We would also like to remind people that if they are out socialising to drink responsibly and take care of friends and family, ensuring they all get home safely. The Nightbus service is very welcome and will ensure people get out of the city centre and home safely.”

He added: “We will be providing a high visibility presence in the city centre over the coming weeks and we are grateful for the support from the agencies involved in Operation Respect.”

Chief Inspector MacLean also has a message for Christmas shoppers, reminding them to be vigilant when it comes to vehicle security.

He said: “Although we will have increased numbers of officers out there I would urge shoppers to take the necessary precautions, such as ensuring they don’t leave valuables in their vehicles in plain sight. This encourages opportunist thieves. Christmas is a very expensive time for everyone, especially in the current climate, and we would urge people to be vigilant.”

Provost Jimmy Gray, Chairman of The Highland Council’s Inverness City Committee said: “Operation Respect” aims to complement our efforts in organising the Inverness Winter Festival by working with our partners in the police, ambulance service, business and the community to ensure that our streets are safe for people to enjoy the activities we are providing and that they are kept clean and tidy.

“We are seeking a buy in from the public to at all times demonstrate good citizenship by not dropping litter and reporting any inappropriate behaviour to the authorities.”

Inverness City Manager, David Haas said: “At the heart of the activities of the Inverness Partnership is the need to focus on the need to combine efforts to produce outcomes which improve the daily lives of residents and visitors to the city.

“Operation Respect is about enhancing the already high standards and more than meeting the expectations of those experiencing our city centre.”

He added: “This partnership approach also acts to provide support to the city’s businesses at a time when they are feeling the full force of the economic downturn.”

Chair of Safeinverness and Crimestoppers Highland chairman Jim Ferguson, said: “Safe Inverness fully supports Operation Respect and we are delighted to be a partner in this worthwhile crime reducing and safety endeavour.

ends

Well-known brands are being sold cheaply to children, say investigators

Cheap cigarettes smuggled from abroad and sold illegally in “tab houses” are getting children hooked on smoking, trading standards officers have warned.

About 30% of under 18s admit to buying illicit tobacco, particularly in areas of deprivation, officials say.

The cigarettes are sold from private homes without age checks, creating a new generation of smokers, they claim.

Tobacco smuggling is thought to cost the UK economy about £3bn a year in lost tax revenue.

‘Cheap whites’

Trading Standards say “tab houses” are a growing problem, often charging half as much as legitimate shops.

They are also said to introduce some children to cigarettes who might not otherwise be able to afford them.

We’re in a recession now, so people want goods cheaply. From the research I’ve been conducting it’s clear that the market in illegal cigarettes is still very solid Dr Rob Hornsby

Richard Ferry, from Trading Standards North East, told the BBC: “About 30% of under 18s admit to buying cheap and illicit tobacco. It means they start smoking earlier and they can smoke more.

“The people who sell from tab houses don’t care who they sell to.”

Three types of “tabs” are being sold:

• Duty free cigarettes, which should be for personal use

• Counterfeit versions of well-known brands; and

• “Cheap whites” manufactured just for the illegal market

The UK Border Agency says it has reduced the proportion of illegal tobacco on the market using new technology including more powerful scanners at ports and airports.

On Tuesday it announced its biggest ever seizure – £120m worth of cigarettes found on a boat off the coast of Ireland.

Trading Standards say as they have cracked down on shops selling illegal tobacco, the problem has moved to private homes instead – undermining efforts to improve health in deprived areas.

Dr Rob Hornsby, a criminologist at Northumbria University, said: “We’re in a recession now, so people want goods cheaply. From the research I’ve been conducting it’s clear that the market in illegal cigarettes is still very solid.”

Link to original BBC article

One of the males entered the bank and asked the cashier to exchange a large quantity of notes for smaller denominations. Whilst the cashier counted the notes, the male then distracted/confused the cashier by asking for directions and foreign currency.

During this time the male was able to steal a quantity of the cash from the cashier without her realising and all three males made off.

Fortunately the staff at the bank realised and contacted the Police immediately where descriptions were passed to surrounding forces. A short time later the three males were traced and detained within Grampian Area for attempting another distraction theft.

The three males will be appearing at court from custody in connection with these matters.

There has been several previous distraction thefts in an around Northern Constabulary force area. This matter is again highlighted to make the public aware and for them to be extra vigilant when being asked to exchange large quantities of money or goods.

Starting in the Wick area on Tuesday this week, Crimestoppers leaflets will be dropping through letterboxes across the region.

The leaflets are designed to encourage residents, who don’t wish to ring the Police directly, to contact Crimestoppers to report crime related concerns or criminal activity, anonymously.

Crimestoppers are a highly successful UK charitable organisation, supporting Police initiatives across the Scotland, England and Wales.

Since Crimestoppers started taking your anonymous calls in 1988, they have received; more than one million calls with useful information which have led to:

87,385 people being arrested and charged with offences including murder, rape, drug dealing, burglary, robbery and theft

Over 600 people alone with murder

£103million of stolen property being recovered

Drugs with a street value of over £159million being seized

Clearly, your call does make a difference!

Since the Most Wanted website was launched in November 2005:

Over 1,600 appeals have been featured

400 suspects have been arrested and charged (one Most Wanted arrest every other day)

25% of these arrests resulted from the information given by members of the public

Speaking at the launch of the campaign, Jim Ferguson Chair of Highlands and Islands Crimestoppers said:

“Our towns and villages across Caithness, Sutherland & Easter Ross remain safe places to live and work. Let’s keep them that way.
It would be preferable, if everyone within the community was willing to stand up and be counted but, if for any reason, you do not want to give your name we will understand. You can still give the information anonymously.
We must work together if we want our towns and villages to remain one of the safest places to live and work in Scotland.

Notwithstanding this however, we cannot ignore that in certain areas a small number of individuals are intent on committing crimes of an anti-social nature, vandalism, disturbance, domestic violence & drug dealing and continue to conduct themselves in an anti-social manner, which can often occur when alcohol and drugs are involved.

Recently, cases of rented Highlands�s property were reported in regional newspapers as being used for Cannabis Factories. This examples the creeping menace of organised crime.

The message is clear, we must all work together to disrupt and deter those intent on such behaviour.”

Crimestoppers only want to know what you know about crime, not who you are.

The type of information needed is:

Names, ages, addresses
What they are doing and when
What cars or vehicles being used
Where proceeds of crime are being stored
Any information which would help catch the criminals

Maybe you’ve seen or heard something about a crime but don’t know what to do or would you say something if no one knew it was you?
Are you scared to come forward and be a witness?
Are you worried about what might happen to you if you talk to the police?
If you feel like this, it’s easy to think there’s nothing you can do!

Crimestoppers is available for you to make your community a safer place to live.

Anonymity makes the difference and the promise of anonymity has never been broken.

Talking to an advisor helps provide the full picture and makes sure the best use can be made of your information.

Remember, Crimestoppers is an independent charity and not part of the police. If you wish to pass on information about crime anonymously

Please call Crimestoppers on 0800 555 111


HELP US TO HELP YOU
Jim Ferguson – Chairman – Highlands & Islands Crimestoppers

REMEMBER IF YOU SEE A CRIME BEING COMMITTED
PLEASE TELEPHONE 999 IMMEDIATELY AND ASK FOR POLICE

PREVENT A CRIME OR HELP US CATCH A CRIMINAL

2008 is no exception and Major Stores, Shops, Pubs, Clubs, Theatre, Cinema, Hotel and Visitor Attractions are making every effort to put an attractive package together to ensure an enjoyable experience to suit most tastes.

Northern Constabulary, Inverness Crime Prevention Panel, Crimestoppers, Street Pastors, Highland Council and other groups are working together to ensure as safe an environment as possible exists during this period and as an ongoing operation under the “Respect” umbrella.

With the Christmas holiday season almost upon us, now is a good time to remind people to take steps to make sure criminals don’t spoil your Christmas.

Criminals take the opportunities afforded them by the extra shopping we do, the hustle and bustle of town centres as we rush around, and the value of the goods we buy as presents and store in our homes until the big day.

We might also be more trusting and generous at Christmas when requests for charity are made, giving the unscrupulous a chance to collect for their own causes.

Jim Ferguson – Chair of the Inverness Crime Prevention Panel
talks with the Police out in the City at night.

Commenting on the Winter Festival arrangements, Inverness Area Police Commander, Chief Inspector Julian Innes said:

“I am really pleased that all the partners in Inverness are working together to make Inverness safer and more enjoyable over the winter festival period. Extra Police officers will be on patrol to deter anti social behaviour but for those that chose to commit crime and spoil the enjoyment of others then the message is clear in that it will not be tolerated and policing will be robust.”

Inverness Area Command

Inverness City is the urban centre of Northern Constabulary’s Force area.
The Area Command is responsible for Policing not only the city, but many of the outlying areas such as Beauly, Drumnadrochit and Fort Augustus to name but a few.

So what can we do?

Inverness Crime Prevention Panel has applied normal crime prevention advice to Christmas.

The information below is often common sense, but you might overlook it in your haste to get everything ready.

Out on the town

With office parties and general Christmas celebrations, pubs, restaurants and other venues are often crowded.

> Don’t leave bags over the back of your chair and keep wallets and purses close to your body to make it more difficult for the pickpocket.
> Busy places make it easier for the sneak thief, so be alert at all times
> Make prior arrangements as to how you will get home.
> Avoid any potential disturbances on the street. Stay with friends if you can.
> Make sure someone knows where you are going and what time you will be back.
> Don’t drink too much – you could become a target for thieves.
> Take precautions against Drink spiking – Keep your glass with you, never leaving it unattended and keep it covered.

Some general points:

You will be safest in bright, well-lit and busy areas.

> Try to look and act confident – look like you know where you are going and walk tall.

> You might like to spread your valuables around your body.
> For example, keep your phone in your bag, your house keys in your trouser pocket and your money in your jacket.

> Try not to be conspicuous about the valuables you are carrying.
> Talking on your mobile phone, carrying a laptop, or showing your friend your new gold ring all show thieves that you are worth robbing.

> When out walking or jogging, you should not listen to a personal stereo through headphones, so you can stay more alert to your surroundings.

Mobile phones

If your phone is stolen, report your number to your network and the police
The handset can now be barred on all networks and will be useless to thieves.

> Register your phone with your network operator.

> Record your registration number (IMEI) and your phone number.
> Keep these in a safe place separate from your phone.
> You can get your IMEI number (15-digit serial number) by keying *#06# into most phones or by looking behind your phone battery.

> Report the number of your stolen phone to your network operator and the police as quickly as you can. It can now be cancelled immediately like a stolen credit card.

> Stay alert your phone is a valuable item. When you are out, be aware of your surroundings and don’t use your phone in crowded areas or where you might feel unsafe.

Credit cards

> Keep your cards separate from your cheque books.

> If your cards are stolen, call your bank or credit card company as soon as possible. > Most banks put the number to call if your cards are stolen on your statement.
They are also often shown on cash machines.

Following the general guidelines for personal safety will help you avoid situations where people may rob you.

Personal Safety: Transport

This section offers some general tips on how to keep yourself safe and secure when you’re making a journey either catching a bus or taxi, or when you’re in the car.

Public transport

As with everything, you are safest where there are other people, and where it is light or well lit.

> Plan your route.

> Try to wait in busy or well-lit areas.

> Sit near other people, the driver if you are on a bus, or near the conductor if you are on a train.

Move if someone makes you feel uncomfortable.

Out Shopping

When the shops are crowded, the pickpocket has more chance to steal from you.

> If you can’t arrange to shop during less busy times, make sure you stay alert and be extra careful with your wallet or purse.
> If you have too many bags you will be too busy trying to hold on to these to be aware of anyone stealing from you.
> You could try to make smaller shopping trips rather than do it all at once and carry too much
> Have your purse/wallet close to your body and don’t carry too much cash.
> The same applies to travelling on crowded buses or trains.
> If you travel by car, make sure you park in a well- lit area, lock all doors and windows and do not leave presents in view.
> Try not to return to your car to leave purchases in the boot before continuing with your shopping trip as thieves may well watch car parks for just such a chance.
> Arrange to collect heavy items from stores when you have finished all your shopping.
> Keep your chequebook and cheque card separately.

At Home

Having bought all those wonderful presents, don’t make it easy for someone to steal from your home.
> Keep them out of sight until last thing on Christmas Eve and if you ‘hide’ or store larger items such as bicycles in the shed or outbuildings, make sure they are very secure.
> Now is a good time to check that you know what you have both normally (TV, Video etc) and with the extra presents you have bought.
> You may well find you need to check your insurance to make sure you are covered for the value of goods in your home.
> Take the frame numbers of new cycles and the serial numbers of new electrical equipment for future reference.
> Remember, empty boxes left outside advertise that you have new goods inside – dispose of packing carefully.

> If you go out for the evening – make it look like someone is at home by turning on lights and the radio.
> Don’t leave curtains open so people can see your decorations as potential thieves can see in.
> Be extra careful about locking doors and windows.
> As a fire precaution, don’t leave Christmas lights on in the house whilst you are out.

> If you go away for the holiday period – use an automatic timer for lights and ask a trusted neighbour to watch your home.
> Don’t forget to cancel newspapers and milk if you have them delivered and either redirect your mail through the Post Office or have your neighbour take mail into the house – unopened Christmas cards and mail are a sure sign that a house is empty.

Strangers at the door

> Genuine delivery personnel usually have uniforms and liveried vehicles and should not need to come into your home.
> Charity collectors will have identification and will not be offended if you ask to see it.
> If you are not sure but want to make a donation, ask whether these can be made in other ways, perhaps through a bank – check with your bank before making any payments through the banking system.

Driving

Please do not drink and drive – to do so risks your own life and others and incurs heavy penalties, possibly prison and financially.

General Safety in your car

> Keep your car in good condition and try not to run out of petrol.

> Keep doors locked when driving and keep bags, phones and other valuables out of sight, preferably in the boot.

> Try to park in well-lit or busy areas, and if you park during the day, think about what the area will feel like after dark.

> Do not give lifts to or accept lifts with people you do not know, or do not know well.

> Do not drive if you have been drinking or taking drugs, and do not take a lift from someone who has.

> You may feel more comfortable carrying a mobile phone with you. Try to keep it out of sight, and do not use it while drivingThe Inverness Winter Festival started on 20^th November and will continue until 1^st January.

Inverness Crime Prevention Panel in co-operation with Police, Highland Council, Street Pastors and Crimestoppers wish everyone a very happy festive period.

Finally, anyone with information about any criminal activity is asked to contact Crimestoppers.

The service is designed with confidentiality in mind and information about crime can be given anonymously

Call Crimestoppers anonymously on: 0800 555 111

Crimestoppers are a Registered Charity.

Have Fun, Be Safe, and please Respect each other during this festive season and at all other times.

Jim Ferguson
Chair - Inverness Crime Prevention Panel
Chair – Crimestoppers Highlands

Reaching out to consumers and small businesses through competitions, events and PR activity.

What is the objective?

The objective is to encourage everyone to take some time out of their week to learn more about internet safety and to make sure that their computer is properly protected.

The risks are grave but prevention is easy. A few hours is all you need. It’s a small price to pay compared to the huge hassle of dealing with viruses, identity theft and online fraud.

Additional information

• Read the beginner’s guide to get started.
• The Get Safe Online supporter’s kit contains banners, logos and leaflets that you can use to link to Get Safe and to encourage other people to protect themselves online.
• Read the latest Get Safe Online press releases.

Read the latest Get Safe Online security survey.
(Requires Adobe Reader)

Download the leaflet for consumers and the leaflet for small businesses. (Adobe Reader)

Download GetSafeOnline.org banners for the home page (www.getsafeonline.org)
or for the interactive quiz (www.getsafeonline.org/go/test).

Visit Get Safe Online. – Expert advice for everyone and check out the blog. – Join the conversation.

Download the GetSafeOnline.org logo. (ZIP File)

Sign up to the Get Safe Online Supporters’ Charter.
(Requires Adobe Reader)

Get Adobe Reader.
Get Microsoft Word Viewer

• Plastic card fraud losses up 14% to £301.7m in first six months of 2008
• Fraud abroad accounts for 40% of total card fraud losses
• Online banking fraud losses up by 185% to £21.4m
• Cheque fraud losses up by 35% to £20.4m

Figures released by APACS, the UK payments association, show that total card fraud losses increased by 14 per cent in the six months to June 2008 compared with the first half of 2007.  Total card fraud losses for this period now stand at £301.7m, of which more than 40 per cent is the result of fraud abroad – which typically involves criminals using stolen UK card details at cash machines and retailers in countries that have yet to upgrade to chip and PIN.

Chip and PIN has made it more difficult for fraudsters to commit card fraud in the UK, with losses at UK retailers down by 35 per cent since 2005 (£73.2m during January to June 2005 compared with £47.4m during January to June 2008).

The latest figures also reveal that fraud on lost and stolen cards (£27.3m) has fallen by 38 per cent in the past three years – and is now at its lowest level for ten years.

However, criminals continue to target UK-issued cards, copying the magnetic stripe data and creating counterfeit magnetic stripe cards that can potentially be used fraudulently in countries that haven’t yet upgraded to chip and PIN.

This has caused a 190 per cent increase in losses abroad over the last three years, which now total £121.2m. This type of fraud will become more difficult to commit when the European banking industry meets its target to complete its chip card rollout by 2010.

Losses from phone, internet and mail order shopping fraud have continued to increase year-on-year – albeit at a decreasing rate – and now stand at £161.9m, 54 per cent of all card fraud losses.

However these losses need to be seen in the context of increasing numbers of online retailers and ever-growing numbers of online transactions  from 2001 to 2007 this type of fraud went up by 204 per cent whilst, over the same time period, the value of online shopping card transactions alone increased by 415 per cent*.

Sandra Quinn, director of communications at APACS says:

“Criminals continue to target those areas where we do not currently have the security benefits of chip and PIN, causing increases in fraud abroad and phone, internet and mail order shopping fraud. Fraud abroad will be made more difficult for criminals to commit as more countries rollout chip and PIN.

“To help tackle online fraud, we continue to urge shoppers to: protect their computer with up-to-date anti-virus software; only use secure websites; and register with MasterCard SecureCode and Verified by Visa when prompted – as these systems make cards more secure when shopping online.

APACS is launching a new campaign later this month ” Be Card Smart Online ” which is aimed at providing further guidance and advice to help consumers stay safe online.”

Online banking fraud losses totalled £21.4m during the six months to June 2008 – a 185 per cent rise on the 2007 figure. Although this increase seems marked, it is in keeping with a gradual increase seen from the second half of last year, when online banking fraud losses increased to £15.1m (during July to December 2007). The increase is largely due to criminals targeting online banking customers through phishing and spyware scams – because the banks’ own systems have proved difficult to attack.

The number of recorded phishing attacks continues to increase, with more than 20,000 fraudulent phishing websites set up in the first half of 2008 – an increase of more than 180 per cent from the same period last year.

Online banking fraud losses, phishing incidents and money mule adverts

Any fraud losses through the faster payments channel would form part of these online banking fraud figures. However, the new service only launched with a gradual rollout, which commenced on 27 May.

Help and advice about preventing all types of online banking fraud is available at www.banksafeonline.org.uk.

Cheque fraud losses during January to June 2008 rose 35 per cent, from £15.1m to £20.4m. However, these losses still remain relatively low compared with other fraud types.

* CNP fraud losses were £95.7m in 2001; £290.5m in 2007. Value of online shopping card transactions: £6.6bn in 2001; £34bn in 2007.

ENDS

For further information contact the APACS Press Office on 020 7711 6340 / 020 7711 6251 / 020 7711 6316 or press@apacs.org.uk

Notes to editors:

1 APACS is the trade body that gives banks, building societies and card issuers a forum where they can work together on non-competitive issues. We help manage the way that businesses and individuals in the UK move their money around – this covers cash, credit and debit cards, cheques and automated payments such as Direct Debits, salary payments and the new Faster Payments Service launched on 27th May for online/phone banking transactions and standing orders. We lead the fight against banking fraud and twice a year we publish figures on payment industry fraud losses. Further information and advice for consumers and retailers regarding how to avoid being a victim of all types of card fraud is available at www.cardwatch.org.uk.

2 Verified by Visa and MasterCard SecureCode are secure online payment systems that enable cardholders to authenticate themselves when shopping online at participating merchants through the use of a password. More information is available at www.shopsafeonline.org.uk

3 Phishing is the name given to the practice used by fraudsters who send emails at random that seem to come from a genuine online bank or business, in an attempt to trick customers of those companies into disclosing personal security information – typically at a bogus website operated by the fraudsters.

These emails usually claim that it is necessary to “update” or “verify” your customer account information and they urge people to click on a link from the email which takes them to the bogus website. Any information entered on the bogus website will be captured by the criminals for their own fraudulent purposes.

You can prevent yourself from becoming a victim of phishing by being wary of all unsolicited emails, even if they appear to originate from a trusted source. Although your bank may contact you by email, it will never ask you to reconfirm your login or security password information by clicking on a link in an email and visiting a website. For more information, visit www.banksafeonline.org.uk

4 Phishing incidents relate to the number of recorded phishing attacks on UK banks and building societies: each phishing incident typically involves fraudsters setting up a website that is a fake version of a genuine bank website, and then sending out thousands or even millions of spam emails trying to convince people to click on a link that will send them to that fake site. The objective is to fool people into then entering their online banking security information – such as user names, PINs and passwords – onto the fake site.

5 A money mule, or money transfer agent as it is sometimes called, is someone recruited by fraudsters needing to transfer money from one country to another.

As most fraudsters are located overseas and it is not possible to make cross-border transfers from most online bank accounts in the UK, a money mule is required to launder the money. After being recruited by the fraudsters, money mules receive funds into their accounts and they then withdraw the money and send it overseas using a wire transfer service, minus a certain commission payment.

Money mule recruitment adverts are calculated according to each time a new fake “job” advert is detected.

Such scams may appear as spam emails, spoof websites, adverts on real job recruitment websites or even in national newspapers. For more details, visit www.banksafeonline.org.uk

6 Advice to help avoid being a victim of fraud:

• Don’t let your cards or your card details out of your sight when making a transaction.
• Destroy, preferably shred, any documents or receipts that contain personal financial information when you dispose of them.
• Do not keep your passwords, login details and PINs written down.
• Do not disclose PINs, login details or passwords in response to unsolicited emails claiming to be from your bank or the police.
• When entering your PIN in a shop or a cash machine use your free hand to shield the number from prying eyes or hidden cameras.
• Only divulge your card details in a telephone transaction when you have instigated the call and are familiar with the company.
• Make sure your computer has up-to-date anti-virus software and a firewall installed.
• Register your cards with Verified by Visa or MasterCard SecureCode.
• Access internet banking or shopping sites by typing the address into your browser. Never go to a website from a link in an email and then enter personal details.
• Shop at secure websites by ensuring that the security icon (locked padlock or unbroken key symbol) is showing in your browser window.
• Always log out after shopping and save the confirmation email as a record of your purchase.

7 The National Fraud Strategic Authority, an agency of the Attorney General’s Office that will work with private, public and third sector organisations to initiate, co-ordinate and communicate counter-fraud activity across the UK economy, was officially established on 1st October 2008.

Cooling off periods and cancellation rights have been simplified by the introduction of a new piece of legislation which will come into force on the 1^st October 2008.

Under previous legislation, The Cancellation of Contracts Concluded Away from Business Premises Regulations 1987 consumers were given a 7 day cooling off period and cancellation rights when they agreed to buy goods or services worth more than £35 from a trader during an unsolicited visit to their home.

However, unscrupulous doorstep callers over the years have tried to restrict consumer rights and avoid the necessity to provide a cooling off period as well as cancellation rights. A consumer would find that a contract would only be “cancellable” if the doorstep caller had made an “unsolicited” call to their home. The legal definition of ‘Unsolicited’ meant that either the seller called at the consumers’ home, uninvited, or the consumer agreed to a visit AFTER the seller phoned or visited without prior consent by the consumer.

By contrast a ‘solicited’ visit was defined as being a visit at the express request of the consumer. Therefore if a consumer contacted a trader after receiving a leaflet or “flyer” through their door or after responding to an advertisement, the consumer would be deemed to have “invited” the seller into their home and was not therefore entitled to a cooling off period or cancellation rights.

Consumer advice staff frequently have had to advise consumers that if they had invited salespersons into their home and agreed to work being carried out or if they had bought goods after inviting a seller into their home, they did not have the right to cancel and were legally bound to pay by the terms of the contract they had signed.

Tales of consumers trying to get rid of salesman who would not leave their home, unless a contract was signed are unfortunately not uncommon. Where consumers have signed a contract to get rid of a salesman thinking they could cancel later, they have been shocked to find out later that they had no right to cancel.

The introduction of new legislation will, it is hoped, prevent such misery occurring again. Under The “Cancellation of Contracts Made in a Consumer’s Home or Place of Work etc Regulations 2008″ all businesses, sellers and traders, who enter into a contract with a consumer at their home or workplace must give a 7 day cooling off period and cancellation notice.

These new rules will be effective from the 1^st October 2008 and will cover contracts that are made during solicited or unsolicited visits by traders.

The new regulations will apply to all contracts with a total payment of more than £35. These new rules also offer further protection to consumers in that cancellation rights must be given clearly in writing and prominently displayed in any written contract. Where no written contract exists the trader will still be required to give a written notice of these rights to the consumer.

This new change in the legislation will affect trades such as plumbers, joiners, electricians and possibly other tradesman where they have been invited by the consumer to provide quotes for work carried out in their home. All trades who carry out home improvements as well as sellers going door to door will now have to comply. There are exceptions to these rules however which are listed in the new regulations. An example of such an exception would be the seller of perishable goods such as foodstuffs or goods supplied to meet an emergency e.g. storm damage to a property.

Alistair Thomson, Head of Environmental Health and Trading Standards feels this is just what enforcement staff have been waiting for and these changes are long overdue. He explains:
“Consumers now have a safety net of a cooling off period. No longer do rogue traders have the advantage of loopholes relating to “Unsolicited”  and  ” solicited”  visits. My enforcement staff are ready to deal with those rogue traders who have previously been out of reach”.

He further warns:

“Those traders who fail to provide a written “Notice of the Right to Cancel” to consumers or those who fail to provide the information required by this new piece of legislation shall be committing an offence under the new rules relating to doorstep selling. Therefore not only will they be unable to enforce the contract against the consumer but, if prosecuted, could face a fine of up to £5000″.

Businesses who feel that they may be affected by this legislation are encouraged to contact Highland Trading Standards for advice. The Department of Business Enterprise and Regulatory Reform (BERR), formerly known at the Department of Trade and Industry (DTI) has provided assistance for businesses on their website: www.berr.gov.uk which includes forms relating to cancellation notices for consumers.

Mr Thomson continues:

“We would encourage all businesses to make themselves aware of the new legislation so they do not fall foul of the new requirements and to contact us if they feel they need further guidance.”

Both Highland businesses and consumers can contact Highland Trading Standards in person or in writing at:

Highland Trading Standards Unit

38 Harbour Road, Inverness, IV1 1UF

Or telephone: 08454 04 05 06

—————————————————————————————————————————-

Note to Editor:

A copy of the ‘Cancellation of Contracts in a Consumer’s Home or Place of Work etc Regulations 2008′ can be found at:
www.opsi.gov.uk/si/si2008/uksi_20081816_en_1

Further guidance for businesses can be found on the doorstep selling FAQ’s page which also lists the types of businesses who are exempt from these regulations.

Highland Trading Standards Service is part of Transport, Environment and Community Service, Highland Council, Glenurquhart Road, Inverness.

Companies House is seeing an increase in the number of complaints and queries regarding apparent job offers in the UK. These include offers with Oil companies and the Banking, Hotel and College sectors.

Adverts, presently purporting to be from oil or petroleum companies, for a variety of well-paid jobs in the UK are being placed in reputable newspapers or websites. These adverts also usually offer facilities to obtain UK visas through their contacts.

Payment for these visas is usually requested through a money service bureau. The payment can be collected anywhere in the world.

These jobs do not exist and the only legitimate way to obtain a UK visa is through the local UK embassy or commission – full details can be found at www.ukvisas.gov.uk

You should always treat any such job offers with extreme caution, especially if it seems too good to be true. Make your own enquiries without using the contact details given by the company as these are also false.

URGENT FRAUD WARNING – Authentication Codes for WebFiling

There have been instances recently where Companies House customers have been contacted by someone claiming to be from Companies House, asking for verification of their WebFiling Authentication Codes.

Please be aware that Companies House personnel will never contact you by telephone to try to ascertain your WebFiling Authentication Codes.

Should anyone contact you claiming to be from Companies House please try to obtain a return telephone number and contact us immediately.

ESCROW FRAUD WARNING

We are aware that there are a number of websites offering escrow services that claim to be "licensed and bond at Companies House". These sites are fraudulent in that Companies House does not licence or bond any company.

These sites usually show the company register number of a genuine company but have no connection with the company itself.

These fraudulent sites work by a person searching an internet auction site and agreeing to buy an item, usually jewellery, and also suggesting that instead of using one of the authorised payment systems, the seller sends the item to an escrow service recommended by the would-be purchaser. The goods are sent and no further contact is made because the "purchaser" closes down their email account.

If you believe that you have become a victim of an offence involving any such site, you should report this to your local Police. If you do contact Companies House, please be aware that by so doing, the matter will not necessarily be investigated, although we appreciate the information being brought to our notice.

Companies House is working with the Metropolitan Police (Operation Sterling) to investigate and close down the sites where appropriate.