Fri, 1 Jul 2011 16:25:53 GMT

A new partnership group has been launched today, entitled Inverness Community Safety Partnership (ICSP), to coordinate community safety work being done in the Inverness area.

The partnership, which includes members from both the public and private sector, including voluntary groups, is fundamentally governed by the Inverness City Committee of Highland Council. The group aims to provide a coordinated response to community concerns with the view to making Inverness a safer place to live, work and visit.

The group first formed at the start of the year, and work has already been completed, such as establishing a set protocol between the partners to formalise and improve information sharing, to name one example.

Chair of the Inverness Community Safety Partnership, Jim Ferguson of the Highland branch of Crimestoppers said: “The formation of the group means that we have a better mechanism to share information, and target our resources to get better results. In the past there has been a lot of positive work completed independently but we collectively feel that improving the way in which we work together by sharing information and targeting our resources will help us see better results that will continue to keep Inverness safe.”

Partners included in ICSP, have already started work on current issues that have been brought to their attention, a priority issue being addressing anti social behaviour in the city centre. The partnership are working on improving the environment by bringing relevant agencies together and tackling challenges, one such example being the issues and perceived concerns surrounding the operation of Houses of Multiple Occupancy (HMO). The group are working to improve the service that is provided to those within these residences, improve communication with management and residents within them and influence policy in respect of licensing and planning through working with relevant authorities.

Chief Inspector Jim Neil from Northern Constabulary spoke of the work that is currently being undertaken by the group: “A number of issues were identified in relation to HMOs, some real and some perceived, which required a multi agency response to further explore and find appropriate solutions, which the Inverness Community Safety Partnership is working on at the moment.”

City Manager, David Haas said: “The Community Safety Partnership is part of the Councils commitment to ensuring that the community within the City is able to take ownership and influence decision making. The challenge posed by a city centre that is vibrant is not unique however the way the partnership is acting to tackle anti-social behaviour in the city centre will deliver results benefiting all.”

The group are also working on a number of different issues and want to encourage the public that any concern raised through existing mechanisms, such as community councils or to any organisation involved in the partnership, will be looked at closely by the group.

Mike Smith, Inverness Business Improvement District manager said: “All businesses will welcome the new Inverness Community Safety Partnership. Its formation is an integral part ensuring the wellbeing of the community, it will enable business and public community safety concerns in the city to be focussed and addressed, ensuring that our city remains a safe and welcoming environment.”

ends

NOTES TO EDITORS

Those involved in the Inverness Community Safety Partnership are as follows: The Highland Council, Northern Constabulary, Inverness BID, Highlands and Islands Fire and Rescue Service, Inverness Drug and Alcohol Forum, Highland Crimestoppers, Inverness Crime Prevention Panel, South East Highland Community Health Partnership, Scottish Business Crime Centre

Scotland Crimestoppers has achieved a five percent rise in calls and a twenty-five percent increase in arrests and charges over the last year of April 2010 – March 2011.

Jim Ferguson Chair of Highlands and Islands and Crimestoppers Scotland said: “A huge thank you must go to people across Scotland for using the charity to pass on information about crime. We’re extremely proud that Crimestoppers continues to play such a vital role in helping to make our local communities a safer place to live. I particularly want to thank those people and organisations in the Highlands and Islands for their continued support and involvement with Crimestoppers.

“I’d like to reassure the public that our service is completely anonymous and in the 23 years that the charity has been running no one has ever been identified. The service is run for you, the public, to help make your community a safer place to live. We’re not part of the Police or government, we’re an independent charity, so by contacting us you’ll never have to give a statement to the Police or go to court.”

A number of campaigns have been run both locally and nationally across all areas of Scotland over the last year including Countereit Goods campaign in the Highlands & Islands; public protection in Dumfries and Galloway; underage drinking in Fife; and serious organised crime campaigns in both Glasgow and Edinburgh. In addition, Crimestoppers has led a number of high-profile national campaigns to tackle crimes affecting the area including the cannabis cultivation campaign which led to increases in calls and detections after the campaign highlighted to the public the tell-tale signs to look for.

The recorded increases shows that the quality of information Crimestoppers has received during the past year has been of a very high quality, whilst there is only a five per cent increase in information, many more individuals have been arrested as shown by the twenty-five per cent increase this year.

Crimestoppers operates the 24/7 0800 555 111 telephone number for people to pass on information about crimes anonymously. Information can also be passed via the charity’s website www.crimestoppers-uk.org.

George Graham to be
Northern Constabulary’s
new Chief Constable

A selection panel of Northern Joint Police Board has appointed George Graham to be Northern Constabulary’s new Chief Constable, to succeed Ian Latimer on his retiral in the spring of 2011.

Mr Graham joined Dumfries and Galloway Constabulary in 1982 and is currently Deputy Chief Constable, a role he has held since January 2006, following his promotion from Chief Superintendent, Head of Operations.

Among his commitments, he currently represents Dumfries and Galloway Constabulary on the Association of Chief Police Officers Scotland (ACPOS) General Policing Business Area, Professional Standards Business Area and Information Management Business Area, where he has specific portfolio responsibility for Public Interface.

Councillor Norman Macleod, Convener of the Northern Joint Police Board, said:  “The appointment committee interviewed four strong candidates.  Mr Graham’s 27 years experience within the Scottish Police Service clearly demonstrated that he is very suitable Chief Constable for Northern Constabulary.  We look forward to welcoming him to the area and working with Mr Graham to continue to lead a high performing force, on the retiral of Mr Latimer in April 2011.”

http://www.highland.gov.uk/yourcouncil/news/newsreleases/2010/November/2010-11-22-02.htm

By Laura Paterson

Published: 04/12/2010

SAFETY PARAMOUNT: Operation Respect members, from left, Craig Robertson, Bid security task team member, Inspector Murdo MacLeod and Mark Paxton, of the security team, in Inverness city centre yesterday. David Whittaker-Smith

A campaign was launched yesterday aimed at keeping the Inverness streets safe over Christmas and New Year.

The initiative, Operation Respect, will see increased police officer patrols, marshals on the taxi ranks, a security task team and street pastors working together to reduce crime and disorder during the festive frolics.

As part of the operation Stagecoach are running a low-cost night bus service from 11.30pm until 4am every Friday and Saturday this month to Culloden, Balloch, Kinmylies and Hilton. The service will not run on Christmas Day or New Years Day.

The operation also aims to improve personal safety for shoppers, pub goers and business owners with the use of the Shopwatch scheme and Pubwatch schemes.

Inspector Murdo MacLeod, of Northern Constabulary, said: “We have increased and targeted officer patrols with the primary aim to deter crime, but if not, to detect.

“I would also like to stress the personal responsibility of the public during this time and by doing simple things such as planning your journeys, looking after your friends and drinking responsibly, you can ensure a safe, enjoyable time in the Highland’s capital.”

Inverness Business Improvement District chairman Craig Duncan said: “It is an excellent use of our members’ levy because it goes a long way to providing a safe environment for residents, shoppers, visitors and party-goers alike and undoubtedly adds value to the festive experience in Inverness city centre.”

Depute provost Councillor Peter Corbett said: “Operation Respect is an excellent example of how we can improve people’s experience of the city centre and therefore help its vibrancy.”

Read more: http://www.pressandjournal.co.uk/Article.aspx/2038429#ixzz17AbPWJgL

Partners have joined today (03 December 2010) to launch Operation Respect, the initiative aimed at keeping the streets of Inverness safer over the festive period.

The operation which officially starts today will see increased police officer patrols, taxi marshals, security task team and street pastors working together to see a reduction in crime and disorder in the city centre streets during December.

Not only that, in conjunction with Stagecoach, the operation will be providing a low-cost ‘Night Bus’ service starting tonight (03 December 2010) running from 23:30 hours until 04:00 hours every Friday and Saturday in December (apart from Christmas and New Year’s Day evenings) to Culloden and Balloch, Kinmylies and Hilton.

The operation, which in it’s third year, centres around keeping the city and those within safe over the festive period especially when there is an increase of people coming into the area for the Winter Festival events as well as to access the businesses in the vicinity.

A number of businesses and organisations are involved in the preparation for Operation Respect including, Highland Council, Crimestoppers, Inverness Crime Prevention Panel (ICPP), Inverness Business Improvement District (BID), Scottish Licensed Trade Association (SLTA), Inverness Taxi Association, Pubwatch, Street Pastors and Northern Constabulary.

Leading on Operation Respect from Northern Constabulary, Inspector Murdo MacLeod talked of the police involvement: “We have increased and targeted officer patrols with the primary aim to deter crime but if not, to detect.

“The operation was very successful last year and the combined presence of all those involved gave a noticeably more pleasant atmosphere to the city centre.

“I would also like to stress the personal responsibility of the public during this time and by doing simple things such as planning your journeys, looking after your friends, and drinking responsibly, you can ensure a safe, enjoyable time in the Highland’s capital.”

Operation Respect is not just centred around safety in the evenings, and with the use of the Shopwatch scheme, the partnership aims to improve personal safety for shoppers and shop owners during the day and with Pubwatch, improve that in the evenings.

Chair of Inverness Business Improvement District, Craig Duncan commented: “Inverness BID are proud to take one of the lead roles in Operation Respect and see it as excellent use of our members levy because it goes a long way to providing a safe environment for residents, shoppers, visitors and party-goer’s alike and undoubtedly adds value to the festive experience in Inverness City Centre.”

Depute Provost, and Highland Licensing Chairman Councillor Peter Corbett said: “Operation Respect is an excellent example of how we can improve people’s experience of the city centre and therefore help its vibrancy. The impressive part about the project is the way in which it is getting agencies to work together to deliver improvements that people can see and experience for themselves.”

Jim Ferguson, Highland Chair of Crimestoppers and Chair of Inverness Crime Prevention Panel (ICPP) said: “It is great to see what can be achieved when we are all working together with the shared goal of crime reduction. I really hope this year will be as much of a success as last year and see people being able to enjoy the city centre safely.”

The operation has seen funding being provided from a number of different sources, one significant one being Safer Streets, a Scotland-wide, Government led funding project to help make city streets safer in the festive period.

Fergus Ewing, Minister for Community Safety, said: “During this very cold winter, I have nothing but the fullest admiration for the street pastors, taxi marshals and other personnel whose presence on our streets has been made possible with Safer Streets money. I welcome their efforts, along with all the other partners associated with Operation Respect, to make nights out during the festive period a safer experience for all.

“Operation Respect has delivered significant benefits in years gone by and I fully expect that to continue this year and beyond.”

Operation Respect is a partnership of the following organisations :

Highland Council
Crimestoppers
Inverness Crime Prevention Panel (ICPP)
Inverness Business Improvement District (BID)
Scottish Licensed Trade Association (SLTA)
Inverness Taxi Association
NHS Highland
Pubwatch
Street Pastors
Northern Constabulary

These organisations are working together to engender respect for each other and for other’s property all year round, but especially during this festive period.

Operation Respect ‘s mission is to create a safe and clean environment for people, families and business within Inverness City Centre by preventing the occurrence of anti social behaviour with a focus on creating respect for the community.

Our aims are to:

• Reduce the fear of crime by ensuring that people feel safe from crime and disorder.

• Enforce the law in regard to low level offending for such offences as littering, dog fouling, street drinking, begging etc.

• Safer streets which experience reduced alcohol and drug related violent crime.

• Promote positive initiatives and diversionary schemes to reduce crime and the opportunity for crime.

• Evaluate the stated objectives and measures put in place to achieve them.

• Change in attitude and behaviour towards alcohol and drug consumption and that those in need are supported by prevention and treatment services.

• Target Inverness City Centre with a high visibility Police presence at peak times.

The Winter Festival was launched this year with Malice in Wonderland and many other exciting events are planned throughout for your enjoyment.
Please check out Winter Festival agenda on this link http://www.invernessfestivals.com/winter08/all_december_events.php:

With the Christmas holiday season almost upon us, now is a good time to
remind people to take steps to make sure your Christmas isn’t spoiled by criminals. This year we want you to have fun whilst out shopping or on your night out.

So what can we do to make sure we have fun and remain safe?
The Inverness Crime Prevention Panel have applied normal crime prevention advice to Christmas and this is often common sense, but you might overlook it in your haste to get everything ready

Out on the town

With office parties and general Christmas celebrations, pubs, restaurants and other venues are often crowded. Don’t leave bags over the back of your chair and keep wallets and purses close to your body to make it more difficult for the pickpocket. Busy places make it easier for the sneak thief, so be alert at all times. Make prior arrangements as to how you will get home. Avoid any potential disturbances on the street. Stay with friends if you can. Make sure someone knows where you are going and what time you will be back. Don’t drink too much – you could become a target for thieves.
Take precautions against Drink spiking – Keep your glass with you, never leaving it unattended and keep it covered.

Please do not drink and drive – to do so risks your own life and others and incurs heavy penalties, possibly prison and financially.

Late Night Bus Service
For the second year Operation Respect will be providing a bus service home after midnight enabling you to come into the city for an evening out without taking a car.

These late night buses will be running during the festive season on a Friday and Saturday.
The service will run between 11.30pm until 4am with a £2.00 fare.

Liz Gilchrist -Vice Chair of Inverness Crime Prevention Panel said  “I hope people will avail themselves of this service, it  will get you home safely after having a good night ‘out on the town’”  Click on this link for the time table:Night bus poster

Shopping Tips

Criminals take the opportunities afforded them by the extra shopping we do, the hustle and bustle of town centres as we rush around, and the value of the goods we buy as presents and store in our homes until the big day. We might also be more trusting and generous at Christmas when requests for charity are made, giving the unscrupulous a chance to collect for their own causes.
When the shops are crowded, the pickpocket has more chance to steal from you. If you can’t arrange to shop during less busy times, make sure you stay alert and be extra careful with your wallet or purse.
If you have too many bags you will be too busy trying to hold on to these to be aware of anyone stealing from you. You could try to make smaller shopping trips rather than do it all at once and carry too much.
Have your purse/wallet close to your body and don’t carry too much cash. The same applies to traveling on crowded buses or trains.
If you travel by car, make sure you park in a well-lit area.
Lock all doors and windows and do not leave presents in view. Try not to return to your car to leave purchases in the boot before continuing with your shopping trip as thieves may well watch car parks for just such a chance. Arrange to collect heavy items from stores when you have finished all your shopping.
Take care of your personal belongings.
Keep your chequebook and cheque card separately.
Protect your card Pin Number when making payments and cash withdrawals.
Do check the cash machine has not been tampered with ie an unusual insert at the card entry point or overhead camera strip.

**********************************************
Jim Ferguson, as Chair of Crimestoppers, in co-operation with Inverness Crime Prevention Panel, Police, Highland Council wishes everyone a very happy and safe festive period.

Finally, people should contact Crimestoppers on 0800 555 111 if they have information about any criminal activity. (Crimestoppers is a Registered Charity.)

Have Fun – Be Safe!

Jim Ferguson – Chair Crimestoppers H&I, Supt Ian Arnott and Gordon Robb – Manager of Trading Standards

With Christmas approaching and the effects of the last recession still hitting hard, there is often a greater temptation to buy fake goods, however few understand the consequences and serious implications behind counterfeiting.

In a recent survey conducted by Scotland Crimestoppers thirty per cent of people questioned said they didn’t know that buying fake goods might fund serious organised crime. Ninety one per cent said they wouldn’t buy a fake good if they knew it would fund criminals or criminal activity. Eighteen per cent of those questioned admitted that they had bought fake goods in the past.

Jim Ferguson, Scotland Crimestoppers Highlands and Island Chairman said: “Christmas is a time when many are trying to find ways to reduce costs. I would urge the public not to be tempted to buy often cheaper fake goods. The consequences are far wider than the simple transaction. It can fund serious crimes such as human trafficking and drug crime which can harm our community.

Anyone with information about counterfeiting should call Crimestoppers anonymously on 0800 555 111 or use the online anonymous form on www.crimestoppers-uk.org. With the publics help we can make big steps in cracking down on this type of crime across Scotland.”

The campaign is being run with the support of the Scottish Crime and Drug Enforcement Agency (SCDEA), Home Office, Serious Organised Crime Agency (SOCA), Federation Against Copyright Theft (FACT), the Bank of England, Film Distributors Association (FDA) and Pentland.

A dedicated mircrosite – www.fakesfundcrime.org.uk has been produced which has information on each strand of the campaign and information about the serious organised crime links, harmful affects, fraudulent activity and videos.

Kate Johnston, Scotland Crimestoppers National Manager added:
“We are also being supported by the SCDEA on this campaign. I hope that it will be as successful as the Cannabis Cultivations campaign earlier this year which was also with the support of SCDEA. The success of this resulted in 141 people calling the charity in a four week period with information about cannabis cultivations which led to numerous arrest and seizures.”

Supt Ian Arnott, Northern Constabulary’s East Divisional Commander based in Inverness said:
“We are grateful for the support of Crimestoppers in highlighting this issue. Just because the Highlands and Islands have a low rate of crime it does not mean we can be complacent to the possibility of counterfeit goods coming into this area.

The people who sell fake goods are often linked to other types of crime such as the supply of illegal drugs which blight our communities. I would urge anyone with information about people selling fake goods to pass this on to Crimestoppers so we can take action.”

Detective Chief Inspector Ronnie Megaughin, head of Interventions, SCDEA said:
“The significant profits that are generated by counterfeiting benefit no-one other than the criminals behind it. Those who are involved in producing and selling fake goods are very often also responsible for pushing drugs in our communities, forcing people into the sex trade and cultivating cannabis in our neighbourhoods, not to mention the fear intimidation and violence associated with this criminality.

The public have a vital role to play in assisting the authorities in clamping down on these rogue traders. They can refuse to buy these illegal and often unsafe products, and they can anonymously share what they know about the people involved in this crime by contacting Crimestoppers. Even the smallest piece of information can be
the key to unlocking a much larger criminal network.”

Liz Gilchrist Vice Chair of Inverness Crime Prevention Panel added “We as a panel, are very happy to support this initiative.  It is good to see all of the prime agencies working together in an effort to stamp out this growing problem”

Dougie McClounie of SCDEA displaying  an example of some Counterfeit Goods

Fakes fund crime

Counterfeiters make many different types of fakes. One thing these producers have in common is that they are all criminals.

Organised gangs are increasingly pursuing several different criminal activities at the same time and using the proceeds from each form of crime to invest in the others.

Producing fakes is a crime in itself, but counterfeiting is also sometimes linked to other types of crime including:

• Human trafficking
• Gun and weapon possession
• Drugs
• Money laundering
• Benefit fraud

It was estimated in 2007 that around 70% of the £1.3  billion made from intellectual property crime flowed back to organised crime.

If you buy fakes, the money you spend on them is likely to benefit criminal gangs and could damage the neighbourhood you live in.

More about the crimes linked to fake DVDs, fashion and tobacco.

Help fight fakes

You can help fight fakes by calling charity Crimestoppers anonymously on 0800 555 111. Tell us who is dealing in fakes. We won’t take your name or ask who you are. We only want to know what you know, not who you are. You can also pass on information anonymously online using our secure online form.

Fake goods harm you

Counterfeiters don’t limit themselves to fake designer handbags and clothing. Electrical products, power tools, food, toys and sports equipment are also faked with potentially dangerous consequences for you as a consumer.

Fake goods are both imported and made here in the UK. Domestic production often takes place in rented office buildings that have been converted into makeshift ‘factories’. The conditions in these factories are often unsafe and unhygienic – this makes the production of fakes dangerous for not only workers but also the end user.

Fake alcohol

Fake alcohol can contain methanol, a chemical that can cause blindness, coma and death. Counterfeit bottles of alcohol often imitate well known brands in an attempt to reassure people that the product is safe.

In May 2009 2,700 bottles of counterfeit vodka were seized from a business park in Haringey, London. There was evidence that large quantities of antifreeze had been used in its manufacture.

Fake beauty products

Fake beauty products often contain sub-standard ingredients that could give you a rash or an allergic reaction. Some bottles of fake perfume have even been found to use ingredients like urine as a stabiliser.

Look out for products sold in packaging featuring spelling or grammatical mistakes. Always buy your beauty products from a trusted source to help keep you safe from fakes.

Fake electronics

Electrical goods sold in the UK are subject to stringent safety testing. Counterfeit electrical goods often sidestep these testing requirements. This means fake electrical goods, including hair straighteners, mobile phones and camera chargers, may contain unsafe wiring that can lead to over-heating, creating risks of fire, electrocution and personal injury. Fake electrical goods may even be labelled with fake certification marks, so you think that they are safe.

Fake toys

Children’s toys are subject to strict safety testing. Counterfeit toys often will not have been tested. As a result fakes could contain small parts that are a choking hazard.

Buying fake goods online puts you at risk of fraud and identity theft.

Crimestoppers Counterfitting

Fake goods – you’re at risk

Fashion merchandise, DVDs and electrical goods are just some of the types of fakes often purchased online. The people who buy these goods are often unsuspecting and think they are getting a genuine product.

Identity theft and credit card fraud

Entering your debit or credit card details into a website that deals in fakes means that you are essentially giving your card details, your address and your name to criminals.

To ensure your card details remain safe, make sure that you only buy goods online from authorised retailers. Getting a pair of shoes for half price may seem like a quick bargain but now that you know that you’re putting your bank card at risk you’ve got to ask – “Is it really worth it?”

Know your rights

If you buy online from businesses registered in the UK you are legally entitled to return any goods bought within seven days (even if you just change your mind). You are also entitled to return the goods if they are faulty.

If you buy an item and realise it’s a fake, getting a refund can be difficult. Often fakes are sold through websites based outside UK; these websites aren’t subject to the same laws as sites based here.

Shopping online

If you are going to shop online:

• 
  Buying from companies registered in the UK can help keep you safe as you’ll have more legal rights.
• Try and buy from a brand’s official website or from an authorised seller of the product.
• ‘https’ on the web site address means the site is secure – the ‘s’ in https  stands for secure. The padlock on the payment screen is also a mark of security.
• Just because a URL ends in .co.uk doesn’t mean the business is registered in the UK.
• Search web addresses using Who Is – a database of who owns what domain names and where they are based or go to the UK’s register of domain names at www.nominet.org.uk.  You can also click on ‘Howard’ the Online Shopping Assistant at www.ukecc.net.
• Always take a copy of the web pages and keep any correspondence as evidence, either electronically or on paper.
• Using a credit card for payments over £100 will also provide extra security.

Fake goods – you’re at risk

Fashion merchandise, DVDs and electrical goods are just some of the types of fakes often purchased online. The people who buy these goods are often unsuspecting and think they are getting a genuine product.

Identity theft and credit card fraud

Entering your debit or credit card details into a website that deals in fakes means that you are essentially giving your card details, your address and your name to criminals.

To ensure your card details remain safe, make sure that you only buy goods online from authorised retailers. Getting a pair of shoes for half price may seem like a quick bargain but now that you know that you’re putting your bank card at risk you’ve got to ask – “Is it really worth it?”

Know your rights

If you buy online from businesses registered in the UK you are legally entitled to return any goods bought within seven days (even if you just change your mind). You are also entitled to return the goods if they are faulty.

If you buy an item and realise it’s a fake, getting a refund can be difficult. Often fakes are sold through websites based outside UK; these websites aren’t subject to the same laws as sites based here.

Shopping online

If you are going to shop online:

• Buying from companies registered in the UK can help keep you safe as you’ll have more legal rights.
• Try and buy from a brand’s official website or from an authorised seller of the product.
• ‘https’ on the web site address means the site is secure – the ‘s’ in https  stands for secure. The padlock on the payment screen is also a mark of security.
• Just because a URL ends in .co.uk doesn’t mean the business is registered in the UK.
• Search web addresses using Who Is – a database of who owns what domain names and where they are based or go to the UK’s register of domain names at www.nominet.org.uk.  You can also click on ‘Howard’ the Online Shopping Assistant at www.ukecc.net.
• Always take a copy of the web pages and keep any correspondence as evidence, either electronically or on paper.
• Using a credit card for payments over £100 will also provide extra security.

We are all volunteers who give a little time to educate and inform the public on how to keep themselves and their property safe.

Have you skills which may help or ideas for input?  eg., Fund raising or Project Organising?

We are always interested in anyone who would like to help at various events we are involved with – from leaflet distribution to security marking of mobile phones and computers through to talking to young people and the elderly about personal security.

Can you support us in our efforts on projects?

If you feel you can assist us please contact us on 01463 772692 or email info@icpp.co.uk

Of course there is not definitive answer as to when a business should give a consumer a refund of monies but here is a quick step guide for businesses on ‘refunds’ and ‘returns’ issues:

Knowing your customers rights!

Under the Sale of Goods Act 1979 (as amended), consumers have certain implied statutory rights if they buy goods from a trader or business. Briefly goods must be:

* of ‘satisfactory quality’ – which generally means that the item should be free from fault or defect and as well as being fit for their usual purpose, of a reasonable appearance and finish, safe
and durable.

* ‘fit for the purpose’ – as well as being fit for the purpose for which they are generally sold, goods should also be fit for any specific or particular purpose made known at the time the contract is made.

* ‘as described’ – goods should correspond with any description applied to them – this could be verbally, words or pictures on a sign, packaging or an advert.

Therefore, a consumer may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described.  However different consumer rights apply where goods are either bought online or purchased in a retail shop.

For instance, when a consumer has bought an item of clothing in a retail store, and later discovers that it is the wrong size or they have changed their mind,  there is no automatic right for the consumer to return the goods and receive a refund.   Consumers do have certain cancellation rights, however, if they buy goods from mail order catalogues or over the internet, and where a contract to buy goods has been concluded in the consumers own home (e.g doorstep selling).

Restrictions and Exclusions

Businesses cannot restrict a consumers legal rights or try to take these away from them by use of an exclusion cause in a contract of by the terms of shop notice.  Since the introduction of the Consumer Protection from Unfair Trading Regulations 2008 it is a criminal offence to mislead a consumer about his/her legal rights.

The following are examples of statements that are likely to mislead consumers about their rights:

* “No refunds given”.

* “Goods can only be exchanged”.

* “Only credit notes will be given against faulty goods”.

* “Sold as seen”

Even the statement ‘No refunds except where goods are faulty’ would be considered illegal, as there are a number of cases where a consumer can claim a refund on non-faulty goods (e.g. misdescribed goods). Businesses are advised to avoid using these terms whenever possible and to seek advice about putting in place a clear ‘returns’ policy.

Returns Policy

It can be difficult to draft and display in a notice, a meaningful returns policy, which provides the consumer with useful information, protects business interests and adheres to consumer protection
legislation.

For this reason, it is often said that ‘the best notice is no notice’,. However, this is also not always practical for businesses who want to inform and treat all customers fairly.

Here is an example of an appropriate ‘returns policy’ for a business. This information may be shown on receipts or on a notice may state the following:

“Returns Policy. If you change your mind about your purchase, please return the unused goods to us with the original till receipt within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or
misdescribed.”

Remember, however, a business cannot impose any conditions where the consumer has a legal right to return goods.

Manufacturers guanrantees

Some goods come with their own manufacturers guarantee.  The terms of such guarantees can vary but are meant to enhance a consumers statutory rights.   Guarantee terms can be used as an alternative means of resolving a consumer complaint.
However, if goods are found to be faulty, midescribed or not fit for a particular purpose, then the consumer has legal rights against the retailer as discussed above.
Likewise, businesses cannot use the duration of a guarantee to limit consumers’ rights. Consumers are entitled to expect goods to remain of satisfactory quality throughout their reasonable life expectancy, so long as they are maintained correctly and not misused.

Businesses must provide, on request, a written copy of any guarantee terms offered along with instructions and care advice of the item, where appropriate.  Any such guarantee must include the following particulars:

* The name and address of the person giving the guarantee.

* The contents of the guarantee (i.e. what it covers, which countries it applies in, and what you will do when a claim is made).

* The duration of the guarantee.

* How to make a claim.

* A statement that the consumer has statutory rights that are not affected by the guarantee.

Highland Council Trading Standards offer free and confidential advice to all businesses within the Highland geographical area.  Businesses can contact Highland Council Trading Standards by telephone on 01463/228700

or by email at: trading.standards@highland.gov.uk
or alternatively visit or write to Highland Council Trading Standards, 38 Harbour Road, Inverness IV1 1UF.

For further Highland Trading Standards news please go to  www.highland.gov.uk/tradingstandardsnews
<http://www.highland.gov.uk/tradingstandardsnews.htm>

Note: Highland Council Trading Standards Service is part of Transport, Environment and Community Service, Highland Council, Glenurquhart Road, Inverness

Crimestoppers is urging the public of the Highlands and Islands to call them with information which could help Police in their efforts to reduce the supply of illegal drugs in the region.

Northern Constabulary has enjoyed a successful year and has taken hundreds of thousands of pounds worth of drugs off the streets.

Both Crimestoppers and Police say they must not be complacent and have vowed to continue to target those involved in the drugs trade and any other form of serious and organised crime.

Crimestoppers’ National Training and Development Manager, Iain Froggett visited Northern Constabulary HQ last week to speak to Police and partner agencies about the work of the crime fighting charity and underline the independent charity’s commitment to helping Police tackle the drugs menace.

Mr Froggett was invited by Crimestoppers Highland chairman Jim Ferguson, who organised event.

Jim Ferguson Highlands and Islands regional chairman said: “I was delighted to have Ian Froggett attend today’s meeting which clearly shows the high level of support from Crimestoppers nationally for the Highlands and Islands region.

“The region has shown a 6% increase in the number of calls received over last year and a 40% rise in the number of arrests all due to information received from Crimestoppers which is highly encouraging.

“Crimestoppers is effective in the fight against crime and we are all striving hard to tackle the problems that affect our communities. Our board has been very active, regularly attending community council meetings and giving presentations to interested groups.”

He added: “We appreciate the dedication of Northern Constabulary and their support of Crimestoppers in our combined efforts to make our communities safer.

“Crimestoppers offer a completely anonymous way of passing information to law enforcement and clearly the Highlands is increasingly using the service which we provide to good effect.”

Mr Froggett said: “It is great to visit the low crime areas encompassed by the Highlands of Scotland, but to keep it that way, we need people to be vigilant. If they feel they cannot report information about criminal activity to the police for fear of being identified or because they are too close to an offender, then Crimestoppers offers the ideal means.

“We promise total anonymity to all callers whether they use:
Telephone: 0800 555 111 or choose to report online from our website www.crimestoppersscotland-uk.org/

Even the smallest piece of information we receive will be passed to the police and it may be the key to supporting a successful investigation.”

He added: “Offenders are the people who should fear the consequences of crime and by working closely with communities at large, with Crimestoppers volunteers and the police, we can help reduce the availability of controlled drugs and help in the prosecution of those who supply them.”

Deputy Chief Constable Garry Sutherland said: “We are grateful for the continued support we receive from Crimestoppers.

“Some members of the public may feel they cannot contact Police with information, for whatever reason, and in those circumstances Crimestoppers can provide an alternative solution.

“The Crimestoppers service offers people crucial reassurance that the information they are providing is being treated completely anonymously.

“Historically, information provided through Crimestoppers has played a part in the solving of a number of crimes in the Northern Constabulary area and we look forward to further developing that partnership, to ensure the Highlands and Islands remain among the safest places in the UK to live, work and invest.”

Ends

Det. Sgt. Joe McLaughlin of Strathclyde Police has said: “Thanks to a tip off made to Crimestoppers, we have been able to disrupt and dismantle another large scale cannabis cultivation. The discovery of this cultivation proves that by working together we can be successful in tackling this issue and making a major impact on the criminal fraternities setting up these sites.

He added: “It’s encouraging that local people know what to look out for and are proactive in reporting their suspicions. It may be that there are other cultivations in the surrounding area and I would urge people to be aware of the signs and report any suspicious activity.”

Since 2006, police have seized around 80,000 cannabis plants with an approximate street value of £24.7 million.

Despite these significant seizures, the problem of cannabis cultivations is increasing and the harms associated with it continue to present a major risk to Scotland’s communities.

Cannabis is the most widely used illegal drug in Scotland and the health impact on users is significant. The methods used to maintain cannabis farms are a fire hazard to the premises they are contained within and surrounding properties. In addition, profit from the supply of cannabis is used to fund other forms of serious organised crime, including human trafficking and counterfeit goods.

Led by Strathclyde Police, Scotland’s eight police forces, with the support of the Scottish Crime and Drug Enforcement Agency (SCDEA), the Serious Organised Crime Agency (SOCA) and the UK Borders Agency, have formed a national taskforce to detect and dismantle cannabis cultivations, arrest the criminal networks involved and seize their illegal profits.

Local people have a crucial role to play in helping to beat this criminal activity. If you notice anything suspicious,

contact Crimestoppers anonymously
with information on 0800 555 111.

The signs to look out for are:

• Windows of the property are permanently covered from the inside
• Visits to the premises occur at unusual times of the day or night
• People do not live in the premises and only make shorts visits, daily or weekly, to maintain them
• The cannabis or by-products, such as used fertiliser, will be removed in black bin bags or laundry bags
• Compost bags or gardening equipment may be left outside, usually in the rear of the premises
• There may be a vent protruding through the roof of a rear window
• There may be a pungent smell emanating from the premises
• There may be noise coming from equipment (e.g. cooling fans) in the premises

We help to promote the charity in communities across the region, to let people know that Crimestoppers is there for them as an anonymous route to pass on information about crime. Crimestoppers guarantees anonymity, which means that no-one can ever find out who passed on information about crime.

To pass on information about crime anonymously,
call Crimestoppers on 0800 555 111 or fill out the secure, encrypted online Giving Information Form.

Scotland Crimestoppers is run by volunteers – each and every one is a vital link with the community in the region. If you think you’d like to volunteer for Scotland Crimestoppers, please fill out our Volunteer Enquiry Form.

Subscribe to the Scotland Crimestoppers RSS feed to keep up-to-date

Explore the different types of fraud and be aware of the biggest deceptions out there. Check out  latest news for fresh updates on fraud.

The Money Made Clear website has some useful information from the Financial Services Authority on current scams.

Follow these links to find out more about these scams:

* Advance fee schemes – letters or emails that offer you vast sums if you make payments up front
* Share scams (also known as boiler rooms) – a stranger rings you out of the blue and tries to offer you shares in a company you have never heard of
* Affinity fraud – investment scams that target members of a group, such as a community or a religious, ethnic, elderly or professional group
* Fund transfer schemes – money-laundering scams that tempt you to use your bank account by offering a commission. But you could wind up with a prison sentence too
* Online fraud (phishing) – fake bank websites that criminals use to try and get your personal details and money

Consumer Direct is a government-backed service offering free help and advice for consumers. It provides a range of information on detecting and avoiding scams and rip-offs.

The Office of Fair Trading has published information on ‘How to detect a scam’ and what to look out for.

The annual pre-Christmas drink-drive campaign is shifting gear this year, with the aim of convincing drivers that a conviction has the potential to ruin their life through legal and personal consequences.

Inverness Crime prevention Panel have teamed up with City Taxis with a joint initiative to promote the prevention of drink driving.

Working with City Taxis, thousands of beer mats have been produced and are in process of being distributed to pubs and clubs across the Inverness region in Scotland.

The message is quite simple  “Had a Drink? – Don’t take a chance with driving – Telephone for a Taxi!”

The campaign was launched this week, by Paul Lewis and Kevin Clark of City Taxis and Members of Inverness Crime Prevention Panel in Inverness City Centre.

Paul and Kevin said:
“We had both been extremely concerned about the consequences of drinking and driving for some time and thought the best opportunity to get the message across was at the point of consumption of alcohol.
We have nothing against those wishing to enjoy having a few drinks in their chosen pub, club or restaurant, all we suggest is rather than taking unnecessary driving risks, simply call a taxi”.

The possible consequences of a drink-drive conviction include:

The Law

If you are convicted for a drink driving offence you will:

- Have a criminal record
- Lose your licence for a minimum of one year
- You may go to prison for up to six months
- You may have to pay a fine of up to £5,000
- Have difficulty hiring a car within ten years of your conviction

If you are convicted of causing death by careless driving while under the influence of drink you face:

- Up to 14 years in prison
- An unlimited fine
- A minimum two-year driving ban

Other consequences:

- Face exceptionally high insurance costs once you get your licence back
- You may lose your job (15 per cent of those convicted do)
- Legal expenses
- Loss of personal transport and increased travel expenses
- Living with your conscience

And worst of all living with the knowledge that your irresponsibility has caused death, injury or severe distress to innocent people.

Do you know the legal limit for alcohol when driving?

80 milligrams of alcohol in 100 millilitres of blood, or 35 micrograms of alcohol in 100 millilitres of breath, if a breath test is used.

However this can’t be measured in how many units a person has drunk because everyone deals with alcohol at different rates. To be on the safe side, people who plan to drive should not drink any alcohol.

Liz Gilchrist, Vice Chair of Inverness Crime prevention Panel said:
“The message that drink-driving has the potential to seriously injure or kill has been well publicised. By highlighting the life-changing consequences that a conviction also brings, we hope to further deter those who may be tempted to drive after having drunk alcohol.”

“We need the support of the public and publicans to be able to make a real impact. If you know of anyone drinking and driving, please call Crimestoppers anonymously on 0800 555 111. Your call could save a life.”

The objectives of the campaign are:
To increase the awareness of the personal consequences of a drink-drive conviction.
To encourage the belief that one or two drinks are too many before driving.
To reinforce the social stigma surrounding drink-driving.
Don’t drink and Drive!

As we enter the festive period it is essential that motorists remember that if they are going to drink they should either leave the car at home or get someone else to drive. Drink drive limits cannot be calculated and the only safe way is not to run the risk of drinking and driving at all.

Jim Ferguson, Chair of Crimestoppers Highlands and Islands said:
“Although only a small minority of motorists continue to flout the drink-driving rules, this minority of irresponsible drivers still accounts for one sixth of all road deaths in this country. I ask these drivers to consider the potentially devastating effect that their behaviour may have on innocent victims, and stop being utterly thoughtless.

City Taxis web site

With the advent of the Winter Festival and the anticipated increase in the number of visitors to the city centre, key strategic partners formed the Inverness City Partnership in March and include the Highland Council, Northern Constabulary, Inverness BID (Business Development District) and Safeinverness.

It was agreed they would formulate a plan to draw together support from a wide cross section of the community. This collaborative approach includes vital support from other organisations such as Crimestoppers, Scottish Licensed Trade Association, Inverness Bed and Breakfast Association, Highland Youth Forum, The Street Pastors and Inverness Crime Prevention Panel.

Representatives from Northern Constabulary, Inverness City Partnership and Safeinverness joined Inverness Provost Jimmy Gray for the launch of Operation Respect at the Victorian Market in the city centre this morning.

Inverness Area Commander, Chief Inspector Andrew MacLean, Chair of Safeinverness and Crimestoppers Highland chairman Jim Ferguson, Inverness City Manager, David Haas, Provost Jimmy Gray, Chairman of The Highland Council’s Inverness City Committee

Northern Constabulary, the lead agency in the Inverness Partnership, will be increasing patrols in the city centre over the coming weeks, ensuring a high visibility presence, particularly during peak shopping and socialising times.

Operation Respect has been hugely popular and indeed successful in other areas of the city already this year, having been run in the Hilton and Merkinch areas of the city in response to community concerns regarding anti-social behaviour.

Part of the scheme will include Inverness City Centre Partnership’s funding of the Nightrider bus service during peak times. The buses, which will service three main routes (Culloden, Smithton & Balloch; Hilton & Milton of Leys; Kinmylies & Dalneigh) and will ferry revellers home safely and out of the city centre.

The bus service will be available from 4 December and will run every weekend until the end of the year, including the busiest nights, Christmas Eve and New Year’s Eve. The service will run between 11.30pm until 4am. Bus time tables will be on display in pubs, clubs and on the buses themselves.

The popular Taxi Marshall scheme will also be in operation to ensure safety at taxi ranks at closing time, supported by the Street Pastors, Safeinverness and the Police.

The Retail Task Team will be working in the city centre throughout the festive period to deal with all retail related issues with support, where required, from Northern Constabulary officers.

Inverness Area Commander, Chief Inspector Andrew MacLean said: “Operation Respect has been very successful in other areas of the city in recent months and we aims to carry on that success in the city centre over the busy festive period.

“We want to ensure that shoppers and those who are out and about over the coming weeks can enjoy themselves without fear of crime and feel safe. We must make it clear that anti-social behaviour will not be tolerated by Police and we will take a robust stance in relation to this type of crime.

“People want to enjoy the festivities and not be worried about becoming a victim of crime. We would also like to remind people that if they are out socialising to drink responsibly and take care of friends and family, ensuring they all get home safely. The Nightbus service is very welcome and will ensure people get out of the city centre and home safely.”

He added: “We will be providing a high visibility presence in the city centre over the coming weeks and we are grateful for the support from the agencies involved in Operation Respect.”

Chief Inspector MacLean also has a message for Christmas shoppers, reminding them to be vigilant when it comes to vehicle security.

He said: “Although we will have increased numbers of officers out there I would urge shoppers to take the necessary precautions, such as ensuring they don’t leave valuables in their vehicles in plain sight. This encourages opportunist thieves. Christmas is a very expensive time for everyone, especially in the current climate, and we would urge people to be vigilant.”

Provost Jimmy Gray, Chairman of The Highland Council’s Inverness City Committee said: “Operation Respect” aims to complement our efforts in organising the Inverness Winter Festival by working with our partners in the police, ambulance service, business and the community to ensure that our streets are safe for people to enjoy the activities we are providing and that they are kept clean and tidy.

“We are seeking a buy in from the public to at all times demonstrate good citizenship by not dropping litter and reporting any inappropriate behaviour to the authorities.”

Inverness City Manager, David Haas said: “At the heart of the activities of the Inverness Partnership is the need to focus on the need to combine efforts to produce outcomes which improve the daily lives of residents and visitors to the city.

“Operation Respect is about enhancing the already high standards and more than meeting the expectations of those experiencing our city centre.”

He added: “This partnership approach also acts to provide support to the city’s businesses at a time when they are feeling the full force of the economic downturn.”

Chair of Safeinverness and Crimestoppers Highland chairman Jim Ferguson, said: “Safe Inverness fully supports Operation Respect and we are delighted to be a partner in this worthwhile crime reducing and safety endeavour.

ends

Operation Respect initiative was created to engender respect for each other and for other’s property all year round, but especially during this festive period.

With the advent of the Winter Festival and the anticipated increase in numbers of visitors to the City Centre the Council, Northern Constabulary and Inverness BID agreed to formulate a plan which would draw in support from a wide cross section of the Community. Partner organisations include:

Crimestoppers

Scottish Licensed Trade Association

Inverness Bed and Breakfast Association

Highland Youth Forum

The Street Pastors

Inverness Crime Prevention Panel

Operation Respect allows the Partners to link resources to enhance the amenity of the City Centre and provide (via the Nightrider Bus scheme – run with the help of Stagecoach) another option for a safe passage home for visitors to the City’s night time economy.

Street Pastors play a large part in the town centre providing an invaluable service every weekend and are on the streets until the wee hours, assisting those who may have problems.

Jim Ferguson Chairman of Crimestoppers Highlands and Islands, spent an evening with the Street Pastors just recently observing how the volunteers work and said:
“I was very impressed to see the Street Pastors in action as they went out to help those on the streets in many different ways. They were well received and their gentle approach seemed to calm certain situations down that may otherwise have ended in violence. Their outreach and care was inspiring and it was a pleasure to have been invited out to see how they operated.”

So what can we do to make sure we have fun and remain safe?

The Inverness Crime Prevention Panel have applied normal crime prevention advice to Christmas and this is common sense, but you might overlook it in your haste to get everything ready.

Out on the town

With office parties and general Christmas celebrations, pubs, restaurants and other venues are often crowded. Don’t leave bags over the back of your chair and keep wallets and purses close to your body to make it more difficult for the pickpocket. Busy places make it easier for the sneak thief, so be alert at all times.
Make prior arrangements as to how you will get home. Avoid any potential disturbances on the street. Stay with friends if you can. Make sure someone knows where you are going and what time you will be back.
Don’t drink too much – you could become a target for thieves.
Take precautions against Drink spiking – Keep your glass with you, never leaving it unattended and keep it covered.

Nightrider Bus Service

For the second year Operation Respect will be providing a FREE Nightrider bus service for home travel after midnight, enabling you to come into the city for an evening out without taking a car.
Please do not drink and drive – to do so risks your own life and others and incurs heavy penalties, possibly prison and financially.

The late night buses will be running during the festive season free of charge. The service will run between 11.30pm until 4am.
Bus time tables will be on display in Pubs, Clubs and on the Buses themselves.
Please make good use of this service.

Shopping

Criminals take the opportunities afforded them by the extra shopping we do. They prey on the opportunity created by the hustle and bustle of town centres as we rush around and try to take advantage of the value of the goods we buy as presents and store in our homes until the big day.
We might also be more trusting and generous at Christmas when requests for charity are made, giving the unscrupulous a chance to collect for their own causes.
When the shops are crowded, the pickpocket has more chance to steal from you. If you can’t arrange to shop during less busy times, make sure you stay alert and be extra careful with your wallet or purse. If you have too many bags you will be too busy trying to hold on to these to be aware of anyone stealing from you.
You could try to make smaller shopping trips rather than do it all at once and carry too much. Have your purse/wallet close to your body and don’t carry too much cash. The same applies to travelling on crowded buses or trains. If you travel by car, make sure you park in a well-lit area, lock all doors and windows and do not leave presents in view.
Try not to return to your car to leave purchases in the boot before continuing with your shopping trip as thieves may well watch car parks for just such a chance. Arrange to collect heavy items from stores when you have finished all your shopping. Keep your chequebook and cheque card separately.

Blue Light Discos are Proving to be Major Attraction

These popular events have been a great success with the next being on 20^th December. This next disco will be a special night called a Silent Disco and held at the Ironworks when the party revellers will have the unique experience of have music transmitted wirelessly to headphones.

The evenings have been generously supported by Next, Tesco and Mcdonalds with generous Raffle Prizes.

Liz Gilchrist, Vice Chair of Inverness Crime Prevention added:
“I was really pleased at the support received from the four national companies who have businesses based in Inverness, particularly Tesco who have been proactive supporting this type of partnership initiative throughout the country and encouraging safer neighbourhoods”.

Jim Ferguson Chair of Crimestoppers Highlands and Islands also thanked the companies for their generous support and said:
“I hope the Disco’s go from strength to strength as it is the type of event which is to be encouraged, proving that a fun evening could be had without alcohol”.

Steven Kerr of Inverness Business Improvement District and newly appointed Chairman of the Blue Light Steering Group said:
“I was delighted with the success of our events and we are working to encourage even more young people to attend future Blue Light Discos. Steven went on to say that visits would be made to all the Senior Schools in the area to promote future events to the 13 -16 year age groups.

Next event, Silent Disco: 20^th December, Ironworks at 7.00pm

Ticket Price: £4.00 or £3 (with a voucher from bebo/facebook)
Includes FREE Face Art and FREE Raffle Ticket.
If you purchase your entrance ticket in advance it will allow you free bus transport – Just show your ticket to the Driver.
BUY ONLINE:http://www.ironworksvenue.com or Contact 0871  789 4173

Left to right:
Steven Kerr – Chair of Blue Light. Pam Kennedy – Inverness BID.
Rhona Brindle – Community Champion – Tesco. Jim Ferguson – Chair of Inverness Crime Prevention Panel.

Crimestoppers in co-operation with Inverness Crime Prevention Panel, Police and Highland Council, wish everyone a very happy festive period.

Finally, anyone should contact Crimestoppers on 0800 555 111
if they have information about any criminal activity and wish to remain anonymous.
(Crimestoppers is a Registered Charity.)

Inverness Crime Prevention Panel website for further information: http://www.icpp.co.uk

Have Fun – Be Safe!

Some shoppers may take the option to shop on-line this Christmas in order to beat the car park queues and crowds thronging around the busy towns throughout the Highlands.

As a shopper, whether you buy on-line or shop till you drop a reminder of what your shopping rights are
(…..and your shopping wrongs) may save you time and money this Christmas!

In preparation for your Christmas spending spree here are some steps to take to keep the shopping experience less frantic:

Making a list

*  Make a list of all the people you want to buy gifts for and how much you want to spend on each person.
Having a shopping budget to work from means you don’t overspend unnecessarily.

*  Do buy several small gifts for those unexpected gifts you might receive.
A few boxes of shortbread or chocolates ready wrapped means you can deal these unexpected demands on your wallet or purse without being sent into another shopping panic.

Shopping online

*  Online retailers have up to 30 days to deliver goods unless otherwise agreed.
Sso it’s worth doing your online shopping early enough to make sure your goods arrive in time for Christmas.
If you want your goods to arrive before Christmas, make sure this is guaranteed by the retailer.

*  Remember that when shopping online, you may have a 7 day cooling-off period in which to return goods.
But always check terms and conditions of the seller on-line to make sure there are no exclusions to these rights.
REMEMBER YOU DON’T HAVE THE SAME RIGHTS WHEN YOU SHOP ON THE HIGH STREET.

*  Be safe online.
Make sure you know where the internet trader is based and that your payment is protected before you pass over your credit or debit card details.

* Keep a copy of your order.
Print off your order and terms and conditions at the time your order is made.
Keep this information safe for future reference and don’t forget to check your emails (and spam email folder) for updates on delivery of your goods.

*  Remember when shopping for food and other perishables (such as flowers) you cannot cancel your order at a later stage.
However if food arrives and it is not of a satisfactory quality or it is late then you may have a claim against the internet trader.

Shopping on the High Street

*  KEEP YOUR RECEIPT!
Get into the habit of putting aside your Christmas shopping/gift receipt for everything you buy.
Use a spare wallet or purse to keep these items in and keep it safe.
If goods become faulty or you have to return a gift for any other reason,
i.e. the recipient does not like the colour or it does not fit for instance, you will need proof of purchase.

*  Don’t be fooled by cheap bargains.
Remember a lot of shops may buy in cheap goods for Christmas in order to increase their profits.
Price can be used as a guide as to quality in most instances.
Buy wisely and don’t get carried away by ‘Special Offers’ or ‘Bargain Reductions’.
Examine the goods carefully, including care or assembly instructions before you buy.

*  Remember not all shops offer a ‘returns policy’.
It is up to you to check if you can return unwanted gifts to the shop for a refund BEFORE you buy.

Know Your Consumer Rights

*  If you find the goods you have bought are faulty or they become faulty you do have the right to ask for a refund or a replacement or a free repair.
Go back to the shop or contact the business you bought the goods from and complain to them, in writing if necessary, and give a time limit for the trader to look into the matter.

*  For purchases over £100 a good tip is to use your credit card.
Under the Consumer Credit Act 1974 as amended, if buy goods worth more than £100 in a single transaction, the seller and the finance company are equally liable.

*  If you buy goods in a ‘sale’ your statutory rights are not affected.
However, if the reduction in price is due to a fault that has been brought to your attention then you will not be able to reject the goods and get your money back or a replacement.

*  Remember your rights are against the seller, not the manufacturer.
So don’t be put off complaining to the shop or the business you bought your goods from.
The seller is responsible if goods become faulty.

More information about your rights can be found on:
www.consumerdirect.gov.uk
or if you have a consumer problem you wish to discuss with an adviser you can contact Consumer Direct Scotland on :
08454 04 05 06   0800 to 1830 Monday to Friday and 0900 to 1300 Saturday.

Consumer Direct is supported by local authorities in Scotland, and by the Department of Trade and Industry

• How to contact us
• Our consumer advice policy
• Safety warnings
• Guidance notes and leaflets
• Office of Fair Trading
• Other useful contacts

If you feel your rights have been restricted, please contact:
Highland Trading Standards,
38 Harbour Road, Inverness, IV1 1UF.,
Telephone No: 01463/228717

Steven Kerr - Chair of Blue Light. Pam Kennedy – Business Improvement District. Rhona Brindle – Community Champion – Tesco. Jim Ferguson – Chair of Inverness Crime Prevention Panel

Unicorn Kid had been requested by fans who had been entertained at Belladrum earlier this year and was besieged by autograph seeking attendees at the end of the evening!
Most youngsters attending, left with either an autograph or a photo taken with him.

The evening had been supported by Next, Tesco and Mcdonald’s with generous Raffle Prizes.

Liz Gilchrist, Vice Chair of Inverness Crime Prevention added:
“I was really pleased at the support received from the four national companies who have businesses based in Inverness, particularly Tesco who have been proactive supporting this type of partnership initiative throughout the country and encouraging safer neighbourhoods”.

Jim Ferguson Chair of Crimestoppers Highlands and Islands also thanked the companies for their generous support and said:
“I hope the Disco’s go from strength to strength as it is the type of event which is to be encouraged, proving that a fun evening could be had without alcohol”.

Steven Kerr of Inverness Business Improvement District and newly appointed Chairman of the Blue Light Steering Group said:
“I was delighted with the success of the evening and we are working to encourage even more young people to attend future Blue Light Discos. Steven went on to say that visits would be made to all the Senior Schools in the area to promote future events to the 13 -16 year age groups, the next being on 27th November and a Silent Disco on 20th December.”
Both events are to be held in the Ironworks.

Blue Light is a partnership of several organisations working together including, BID(Business Improvement District in Inverness), Northern Constabulary, Safe Inverness,  Inverness Crime Prevention Panel, Highland Council,  Youth Inclusive, Street Pastors and Brook Advisory..

Recognise anyone? You can help solve these crimes.
Contact Crimestoppers anonymously with your information.

Recognise this person?

Fatah BENLAREDJ

Location

National

CS Reference

CS0909-3345

Fatah BENLAREDJ is wanted for the rape of a 7 year old girl.

Stephen John BURNELL

Location

National

CS Reference

CS0909-3344

Stephen John BURNELL is wanted following a failure to surrender to custody.

Martin Anthony SMITH

Location

National

CS Reference

CS0909-3350

Martin Anthony SMITH is wanted in connection with the rape of a child under 16, gross indecency with a girl under the age of 16, indecent assault of a girl under 16 and attempted rape of a girl under 16.

Jody Michael FLYNN

Location

National

CS Reference

CS0909-3348

Jody Michael FLYNN is accused of causing grievous bodily harm with intent and maliciously inflicting grievous bodily harm.

• 
  

  Michael EDDLESTON

  Location

  National

  CS Reference

  CS0909-3349

  Michael EDDLESTON is accused of three counts os illicit trafficking in narcotic drugs and psychotropic substances.

• 
  

  Joseph Stephen MORLEY

  Location

  National

  CS Reference

  CS0909-3346

  Joseph Stephen MORLEY was convicted of conspiracy to import Class A drugs and was sentenced to 15 years imprisonment.

• 
  

  Benjamin MURPHY

  Location

  National

  CS Reference

  CS0909-3352

  Benjamin MURPHY is wanted for planning and executing the robbery of a jeweller’s where he stole trays of diamond jewellery and watches to the value of 1.6 million pounds.

• 
  

  Mark Ronald BROWN

  Location

  National

  CS Reference

  CS0909-3343

  Mark BROWN is accused of being knowingly concerned in the importation of Class A drugs. BROWN is believed to be the head of an organised criminal group that conspired to and imported, hundreds of kilos of heroin into the UK concealed within the feet of wooden pallets used to transport legitimate loads of quad bikes and motorized toys.

• 
  

  Paul WALMSLEY

  Location

  National

  CS Reference

  CS0909-3347

  Paul WALMSLEY is wanted for prosecution for the offence of conspiracy to supply class A drugs (heroin and cocaine)

• 
  

  Stephen Henry PITMAN

  Location

  National

CS Reference

CS0909-3351

Stephen PITMAN is accused of seven offences of conspiracy to supply Class A drugs.

How to give information

Crimestoppers is here for you anytime of the day or night.

You can contact Crimestoppers anonymously by calling 0800 555 111 or filling out our anonymous online Giving Information Form.

By phone

Call 0800 555 111 any time to talk to one of our experienced advisors. We will ask questions about the crime you have information on but will never ask questions about you. Talking things through helps you provide the full picture and makes sure the best use can be made of your information. It’s a good idea ring when you’ve got time to talk and you won’t be disturbed.

We will never attempt to trace or record your call – not even for quality control or monitoring purposes. We do not have the facility to use 1471 to find your phone number. If you are at all concerned reassure yourself by dialling 141 before 0800 555 111 which blocks your phone number. Or use a phone box – its free.

Because Crimestoppers is an 0800 number, calls are free and don’t show up on a BT or cable phone bill. Calls to Crimestoppers on 0800 555 111 are currently free from most existing mobile networks, including 3, BT Mobile, Fresh, O2, Orange, T Mobile, Virgin and Vodafone. We have been told that calls will not appear on any of these bills.

If you don’t speak English or if English is not your first language, you can still give us information anonymously via a translation service. Your call will be answered by someone who speaks English. You will need to tell them which language you speak.

Skype and internet calling services

We don’t advise callers to use Skype, or other internet calling services, when they want to give information to Crimestoppers anonymously on 0800 555 111. This is because we cannot guarantee your anonymity – other users on your computer may be able to find out that you’ve called Crimestoppers and it’s possible that your computer could be located by the IP address. As the anonymity of our callers is vital, please do not use Skype and internet calling services to call us. Instead, call 0800 555 111 using a landline or mobile phone, or fill out our anonymous online Giving Information Form, which is encrypted so that you cannot be traced.

Online

You can fill in our anonymous online Giving Information Form to give information online. We’ve provided some questions to help you tell us everything you know. The information will be sent to us over a secure internet connection which makes sure you and your computer, are anonymous. Our advisors read what you have sent us and will take out any information that might identify you before sending onto the relevant authorities.

Most Wanted

Appeals for information about people being looked for by the police can be found in our Most Wanted section. You can give information to Crimestoppers on these appeals either by phone, 0800 555 111, or online – just click the button on the appeal page. If you ring it helps us to have the appeal reference number, beginning CS.

Alternatively the police may give a direct phone number you can contact them on if you’re willing to give them a statement.

Police issued an appeal for information this week after the cat’s owner reported that someone had removed the hair and skin from her animal’s tail, which looks likely to result in amputation.

The incident took place in the early hours of Wednesday morning in the area of Millerton Avenue, Kinmylies. Police and Crimestoppers Highland are hoping that this new appeal, with the incentive of a reward, will encourage someone with information about this horrific act to come forward.

Crimestoppers Highland chairman, Jim Ferguson, said: “Such a dreadful act of cruelty is often indicative of someone who will go onto commit such appalling acts on people.

“I can assure members of the public that if anyone has information regarding who is responsible for this, we have facilities in place to ensure the money can be paid completely anonymously.

“We are not interested in the name of the person who may have information, we simply want the culprit caught.”

Chief-Inspector-Andrew-Maclean

Inverness Area Commander, Chief Inspector Andrew MacLean said: “We are pleased that Crimestoppers Highland has come forward and made this gesture in an attempt to garner new information in relation to this horrendous attack.

“Crimestoppers have clearly reacted to the level of public concern and anger in relation to this incident and hopefully the reward will encourage someone who knows something to come forward if they haven’t already done so.”

Police are continuing inquiries into this incident and anyone with information is urged to contact Police in Inverness on 01463 715555 or call Crimestoppers anonymously on 0800 555 111.

ends

NORTHERN Constabulary’s North Division, which includes Caithness, Sutherland, East Ross, Orkney and Shetland, has a new Divisional Commander. Newly promoted Superintendent Julian Innes takes over from Superintendent Ian Arnott who is now heading up the East Division.

Supt Innes, previously Chief Inspector and Area Commander for Northern Constabulary’s busiest beat, Inverness, joined Northern Constabulary in 1986 and was first stationed in Inverness. After four years he moved to the small one officer station of Boat of Garten, working and living in the community for two years, where he played an active role in running the youth club and primary school football team.

Julian then moved back to Headquarters, Inverness in the the role of HOLMES (Home Office Large Major Enquiry System) manager, working on many notable incidents, including the Orkney murder.

After a short spell in Portree as CID officer for the Syke and Lochalsh area, Julian was promoted in1998 to Detective Sergeant to the Scottish Crime Squad in Glasgow, where for the next four years he took part in proactive operations targeting the top ten percent of criminals in Scotland. He also became a surveillance instructor and taught at the Scottish Police College in Tuilliallan.

Julian returned from Glasgow in 2002, taking up the post of Detective Sergeant for the Caithness and Sutherland Command Area, before moving to Headquarters, Inverness in the role of Director of Intelligence, with responsibility for the Force Intelligence Bureau and Special Branch. During this period he led on the introduction of the Scottish Intelligence Database (SID). During his time at Headquarters, Julian also had roles with responsibility for Child Protection, Offender Management, HOLMES and the Scientific Support Unit and then staff office supporting the Chief Constable and other executive officers and performing the role of ACPOS Diversity Secretariat.

Julian was promoted to Chief Inspector Area Commander for Inverness in 2008 with responsibility for community and response policing across the city as well as the Divisional Traffic Wardens.

Promoted to Superintendent in June this year, Julian has moved to Wick on taking up the role of Divisional Commander for the North Division. He said:

“I am looking forward very much to working with my new team, getting to know the communities in the North of the Highlands and the North Isles and building on excellent policing work in this region. Having worked as a Detective Sergeant in Caithness and Sutherland during my career, I know the area and am aware of the local issues. The Highlands and Islands enjoy the reputation of being one of the safest places to live in the UK and this is a reputation I am keen to uphold. The area, however, is not without crime and I will be taking a proactive stance in targeting criminal activity which blights our communities.”

He went on to say: “Police cannot work in isolation and I aim to build on the good relationship that we have with members of the public and other agencies in our communities.”

Ends

Health experts are reminding partygoers to drink plenty of water, to eat well and to avoid taking unnecessary risks when it comes to alcohol and illegal drugs.

Suzy Calderfrom the Highland Drug and Alcohol Action Team said:

“It was very sad that there was a drugs death at the event last year.

“This year we’re keen to help people stay safe by reminding them that a carnival atmosphere does not reduce the risks associated with taking illicit drugs.

“Last year we saw some people overindulge and end up in the field hospital, missing the event completely.

“We would urge anyone attending Rockness not to dabble, and remind them that if they simply cannot say no then they should at least let a close and reliable friend know what they’ve taken so that if they do need medical help we have a clear picture of what’s going on.

“It’s also worth pointing out that you have no idea what you’re buying or exposing yourself to when it comes to drugs. Powders are easily mixed with a variety of cheap hazardous substances which could cause your body untold harm.

“We want people going to the festival to enjoy themselves but we would urge them not to overindulge as the consequences could prove fatal. Rockness is a much loved event so why risk your health and your life? You can have fun and party safely.

“If you or your friends have taken something and start to feel unwell please seek medical help immediately. Time is critical. Taking drugs affects you in many ways: your vision may be impaired, your senses are heightened and numbed at the same time so you might expose yourself to other harm by losing your inhibitions or risking your personal safety.”

“We’ve adopted a multi-agency approach this year (partnership with NHS Highland, Northern Constabulary, Scottish Ambulance Service, Red Cross, Highland Council, Highlands and Islands Fire and Rescue Service) to help keep people as safe as possible. We’ve been pooling resources to offer free bottled water, contraception, torches and wet wipes throughout the three day period.”

Event Crime Co-ordinator, Detective Inspector John Patience added:

“We will, as we have in previous years be taking a robust stance on anyone taking drugs to Rockness.

“This year we are providing those bringing drugs the offer to give them up at the entrance to amnesty bins without facing any repercussions.

“A pro-active, intelligence led approach will again be taken to drug dealing at the festival and those caught could face a lengthy prison sentence.”

ENDS

Notes to editors:

For further information please call NHS Highland Communications Officer Jo Young on 01463 704774
or Lynsey Clark, Northern Constabulary Media & Marketing Officer on 01463 720397.

The thefts are believed to have taken place sometime between 20 April 2009 and 14 May 2009. The discovery was made recently and reported to Police this week.

They are owned by a company who have holding nets in the loch. Anyone who may be offered salmon by someone unknown to them or from an unauthorised source is urged to contact:
Dornoch Police Station on 01862 810222
or call Crimestoppers 24-7 anonymously on 0800 555 111.

ends

The theft occurred between late April and the end of May, 2009, although it is believed to have been more likely to be in early May.

Police are urging the public to be vigilant and to report any suspicious activity near to Osprey nesting sites.

Any information in respect of this incident, or any similar incidents, can be reported to Aviemore Police station on 01479 810222,
or in confidence to Crimestoppers on 0800 111 555.

A MULTI-AGENCY approach to youth diversion and the promotion of pro-social behaviour has led to reductions in the levels of youth crime across the Highlands and Islands.

Despite a slight rise in the number of referrals to the children’s hearing system for some age groups on offending grounds (between 2006 and 2008) youth crime levels in the Highlands and Islands continue to be among the lowest in Scotland, per head of the population.

Northern Constabulary and its partners believe there is no room for complacency and have vowed to continue with their corporate approach to tackling the issues surrounding youth crime.

Youth diversion and inclusion is a key part of this approach and representatives from some of the agencies involved have spoken out jointly for the first time about the work they are doing to improve the wellbeing of youngsters across the region.

In 2006, as a result of this multi-agency approach, youth crime figures fell by more than 50% and although this will be difficult to sustain in the short term, this approach is designed to provide long term sustainability.

Northern Constabulary and its partners are involved in a number of initiatives aimed at diverting youths away from crime and ensuring their behaviour is pro-social not anti-social.

Only 2% of our children, aged 0-15, actually commit an offence and it should be noted that a small number of children commit a disproportionate number of crimes.

Head of Children’s Services for NHS Highland and Highland Council Bill Alexander said:

"The reduction in youth crime in Highland is an enormous success story  sustained since around 2006.

"We have indeed bucked the national trend, by sustaining massively reduced youth crime over the last few years, when much of Scotland has seen increased youth crime since 2000.

"We should be celebrating the hard work of staff in many agencies across Highland and also the good conduct of most of our young people. However, that does not mean we should be complacent about continuing youth crime – we certainly aren’t."

He added: "We know there were significant changes in numbers of persistent offenders from 2006, which was a direct consequence of the creation of youth action teams and effective joint working.

"While we had 68 persistent young offenders at the end of 2004/05 (this means more than 5 referrals for any individual in a 6 month period ; i.e. evidence of repeat behaviour) this reduced to 45 at the end of 2005/06, and only 7 at the end of 2006/07.

"The number was 9 when the Children’s Reporter stopped producing these figures (due to a change in Government thinking) in 2007/08."

Northern Constabulary and its partners are working with youngsters on a number of initiatives in an attempt to maintain lower levels of youth offending, including Street Football, Twilight Basketball, Street Rugby, Bluelight Discos, Safe Highlanders, Operation Youth Advantage and Choices for Life.

Community Safety Minister Fergus Ewing visited Inverness recently and praised the work being done on Operation Youth Advantage. OYA gives youngsters on the periphery of crime or those who have an interest in Army life the chance to build team spirit and improve their social skills. (More information can be found on the Force’s website www.northern.police.uk).

Action for Children is also heavily involved in the multi-agency partnership and help the other agencies bring Street Football to a number of areas of the Force thanks to its portable five-a-side football pitch.

PC Rosanna MacSween, who is Northern Constabulary’s Youth Diversion Officer, said: "Northern Constabulary is working with a range of partners across the Highlands and Islands, and with other Forces and national agencies, to delivery a number of youth diversionary activities, in line with two of our strategic priorities of stronger, safer communities and reducing crime.

"This strong partnership working is reflected in initiatives such as Blue Light Discos, Street Sports, Operation Youth Advantage, Choices for Life and Safe Highlanders, together with educational DVDs on alcohol and vandalism.

"New initiatives such as Global Rock Challenge have already been identified and we will be looking to take these forward in due course."

PC MacSween added: "We are realistic in recognising that success will not happen overnight but these measures are aimed at delivering long-term results and with the support of our communities we can achieve them.

"Northern Constabulary is committed to working with and for our young people, the majority of whom make a very positive contribution to our communities."

Scottish rugby is another important partner within the multi-agency set up and Brian Bell, the Scottish Rugby Union’s Regional development manager, said: "Scottish Rugby is investing its "Cashback for Communities," funding to grow participation in rugby in key identified areas throughout all Scotland’s 32 local authorities.

"In order to target areas and socio economic groups not traditionally, or less exposed to rugby, Scottish Rugby will invest in growing and sustaining the network of jointly-funded rugby development officers.

"In the Highlands and Islands there is one such post at Highland RFC, however, a development officer post is currently being advertised for Orkney RFC thanks to funding a support from Orkney Islands Council, European Community Orkney LEADER 2007-2013 programme and Northern Constabulary."

He added: "Through these posts, Scottish Rugby will be able to offer rugby opportunities in more primary and secondary schools, and with the assistance of volunteers take rugby into the heart of deprived areas through the new Street Rugby programme, an easy to learn non contact form of the game which can be played anywhere."

Twilight Basketball was launched in Inverness on Friday 23 January 2009 by the charity Scottish Sports Futures (SSF) supported by the Scottish Government Cashback programme. SSF works in partnership with Northern Constabulary, Highland Council, Crimestoppers, Highland and Islands Fire and Rescue Service, Basketball Scotland and the Merkinch Partnership.

The Twilight Basketball scheme will be launched for the first time in the Hilton area at Inverness Royal Academy on Saturday 16 May 2009, between 6pm and 8pm. This will run in tandem with the scheme already running successfully at Inverness College on a Friday night between 6pm and 8pm. Anyone between the ages of 11 and 21 interested in playing basketball on either day should turn up at the venue closest to them.

Jamie Barr of SSF said:

"Our experience of working in Inverness over the past three months has been a very positive one and we are delighted with the support we have received from a wide range of agencies and organisations that are committed to helping young people across the city.

"Their support has ensured the success of the Twilight programme where young people can have fun but also learn important lifestyle issues at the same time."

Highland Council’s Community Safety unit takes the lead in terms of the Safe Highlanders initiative, which is an excellent example of agencies working together to ensure young people from the Highlands are valued and kept safe.

It is an excellent opportunity for young people to develop their judgement, decision making and risk assessment. It also helps to build their confidence and raise their self esteem.

Isabelle Kaminiarz from the Community Safety unit, said: "Safe Highlanders and Islanders is a Child Safety interactive learning experience aimed at Primary 7 pupils, allowing them to actively participate in a wide range of simulated practical situations which, in real life, would be potentially life threatening.

"It also serves to show them healthy living choices and highlight preventable crimes. Over 1500 P7 pupils attended this "once in a lifetime," event in 2008, and resulted in very positive feedback from schools; this year there will be approximately 2000 pupils attending."

The agencies involved are: Red Cross, Northern Constabulary, British Transport Police, HIFRS, HM Coastguard, Health and Safety Executive and subjects include first aid, road/railway safety, water safety, farm safety, fire safety and construction safety. Messages surrounding these topics, as well as substance misuse prevention, are provided in a fun and interesting way.

FOR FURTHER INFORMATION OR TO REQUEST AN INTERVIEW PLEASE CONTACT CORPORATE COMMUNICATIONS ON 01463 720396/397/369.

The charity’s end of year performance figures show that 85 people were charged with murder in the UK because of information passed to Crimestoppers.

This means one person every four days is removed from our streets for this crime.

There was more good news for Crimestoppers with an 11 per cent increase in arrests and charges due to our information across all crime categories which translate as 19 extra arrests every day across the UK.

Lord Ashcroft, KCMG, Founder and Chair of Crimestoppers, said:
"When I helped set up the charity in 1988 it was with the intention of providing the police with vital intelligence to help solve crimes which they might not otherwise obtain. Our promise of safeguarding the identity of all our users has established Crimestoppers as being an essential piece of the crime-fighting jigsaw.

Chief Constable Ian Latimer of Northern Constabulary commends the charity for its success. He said:
"Crimestoppers plays a vital rol